Ratings based on 468 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Close to Disneyland with free shuttle. it was a very cozy room. very recommendable, front desk staff were accommodating and even lend us umbrella for it was raining
Comment from Hotel Management
6 Dec 2024 by Flexstay Inn Shin-Urayasu front, Hotel Management
Thank you very much for using Flexstay Inn Shin-Urayasu.We would also like to thank you once again for taking the time to share your feedback with us.We are glad to hear that you enjoyed your stay with us.All of our staff are looking forward to your next visit.
by A verified traveler
Posted 23 Nov 2024
For the price and size (on the smaller size) it’s very nice. Even to say its on the smaller size is just to point something out. The staff was great to me who doesn’t speak the native language, and very accommodating.
Comment from Hotel Management
26 Nov 2024 by Flexstay Inn Shin-Urayasu front, Hotel Management
Thank you very much for choosing Flexstay Inn Shin-Urayasu from among the many accommodation facilities available.Thank you again for taking the time out of your busy schedule to provide us with your feedback.We will continue to work hard to create even better facilities so that our customers can have a comfortable stay.We hope that you will use our hotel again.All of our staff are looking forward to the day when we can meet our customers again.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by フレックステイイン新浦安 フロント, Hotel Management
この度は、フレックステイイン新浦安をご利用いただきまして、誠にありがとうございました。 また、ご多用の中、貴重なご意見をいただき、重ねてお礼申し上げます。今後もお客様のご期待に沿えるよう、スタッフ一同サービスの向上に努めてまいります。お客様とまたお会いできる日をスタッフ一同、心よりお待ち申し上げております。
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by フレックステイイン新浦安 フロント, Hotel Management
この度は、フレックステイイン新浦安をご利用いただきまして、誠にありがとうございました。また、ご多用の中、ご感想をお寄せいただき、重ねて御礼申し上げます。ご滞在中は快適にお過ごしいただけたとのこと、大変安堵致しました。お客様のまたのお越しを、心よりお待ち申し上げております。
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
6 Nov 2024 by フレックステイイン新浦安 フロント, Hotel Management
このたびは、フレックステイイン新浦安をご利用いただきまして、誠にありがとうございました。また、ご多用の中、ご感想をお寄せいただき、重ねて御礼申し上げます。ご滞在中は快適にお過ごしいただけたご様子で、私どもも嬉しく存じます。お客様とまたお会いできる日をスタッフ一同、心よりお待ち申し上げております。
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
30 May 2024 by フレックステイイン新浦安 フロント, Hotel Management
この度はフレックステイイン新浦安をご利用いただきまして、誠にありがとうございます。また、ご多用の中ご投稿をいただき、重ねて御礼申し上げます。お客様とまたお会いできる日をスタッフ一同、心よりお待ち申し上げております。フレックステイイン新浦安 フロント
by A verified traveler
Posted 30 Mar 2024 on Hotels
Comment from Hotel Management
30 Mar 2024 by FlexTay Inn Shin-Urayasu Front Desk, Hotel Management
Thank you very much for choosing Flexsay Inn Shin-Urayasu. We would also like to thank you again for taking the time to provide us with your feedback. We will continue to strive to improve our services. We look forward to serving you again.
by A verified traveler
Dorm to Hotel
Posted 6 Mar 2024 on Hotels1st time staying here. Accommodation is pretty nice, I wasn’t allowed for early check-in so that was terrible since there was nothing else to do especially if you went there after eating(a couple of restaurants nearby but other than that nothing to do). What was good is that there was a free shuttle bus to the disney resort (1st come first serve and depending on availability due guests for different hotels use the shuttle service). All in all it’s a cheap way to spend a night however the place itself looks new on the outside but looks like a dormitory changed into a hotel on the inside. My only comment is that the room was cozy and nice but very cold in the hallway unless you blast the heat. Due to the nature of the inside looking old, there’s a lot of mold, narrow space, unit shower/bathroom. Also if you have plans, make sure to leave before checkout since there’s only one narrow elevator that fits 4-5 people and you have to wait in line on your floor to get on when people from other floors are out. Upon check-in staff were forcing a smile and cleaning staff took the elevator before the guests so I found that odd but everything was fine
Comment from Hotel Management
24 Mar 2024 by Flexstay Inn Shin-Urayasu front, Hotel Management
Thank you for staying at FLEXSTAY INN Shinurayasu. We appreciate you taking the time to write to us.Additionally, our hotel does not have a restaurant.For this reason, we offer cheaper rates than other hotels.We sincerely apologize for the inconvenience caused due to the lack of cleaning in your room. We are very sorry for the inconvenience, although we have taken great care in cleaning and checking the rooms so that our guests can enjoy a comfortable stay. We are very sorry that we did not meet your expectations. We will reconfirm our operations and retrain our staff.We apologize for not being satisfied with the size of your room. Other rooms are a little larger and some have new interiors. Photos are posted on the homepage.I would appreciate it if you could check it out.We apologize for not being satisfied with the response from our employees. We will continue to provide thorough education and guidance to prevent such incidents from happening in the future. We apologize for any inconvenience this may have caused, but we will continue to work hard to create a hotel that will provide even more comfortable stays for our guests, so as not to waste your valuable comments and opinions.We apologize for any inconvenience and inconvenience this may cause.Thank you so much for your feedback and it will be used to improve our hotel's operations.We are so excited to serve you again in the future.
by A verified traveler
Posted 15 Feb 2024
Their staff speaks English and they are so friendly. They really helped me with the luggage delivery. Such amazing customer service.
Comment from Hotel Management
24 Feb 2024 by FLEXSTAY INN SHINURAYASU, Hotel Management
Thank you very much for choosing Flexstay Inn Shin-Urayasu from among the many accommodation facilities available.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are relieved to hear that you were able to spend your time comfortably during your stay.We hope that you will use our hotel again on your next trip to a Disney resort.
by A verified traveler
Posted 31 Jan 2024
Staff where very friendly.
Even though they do not speak english, they have signs and explain in detail the hotel policies.
Bus to disney gets full, first come first serve basis.
Taxi cost between $12-15 from disney.
Comment from Hotel Management
31 Jan 2024 by FLEXSTAYINN SHINURAYASU FRONT, Hotel Management
Thank you very much for choosing Flexstay Inn Shin-Urayasu from among the many accommodation facilities available.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback.We are relieved to hear that you were able to spend your time comfortably during your stay.We hope that you will use our hotel again on your next trip to a Disney resort.
