Ratings based on 751 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Family room is really good, plenty of space. Good buffet breakfast.
Comment from Hotel Management
18 Nov 2024 by ORIDA Maidstone, Hotel Management
Dear JamesThank you for your lovely feedback. I do hope we can welcome you back again soon.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Orida Team, Hotel Management
Dear Jean-Michel, Thank you for taking the time to rate your stay. We look forward to seeing you again soon.Kind regards,AngelaReception Supervisor
by A verified traveler
Posted 13 Nov 2024
The best thing since I last stayed at this Orida is that the swimming pool changing room has been improved - looks like a new floor & it’s now much easier to access - the gym reception is right outside.
Comment from Hotel Management
14 Nov 2024 by Orida Team, Hotel Management
Dear Robert, thank you for taking the time to provide your valued feedback! I am delighted to hear you enjoyed your recent stay at ORIDA Hotels Maidstone, we look forward to welcoming you back soon. Kind regards,AngelaReception Supervisor
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Orida Maidstone , Hotel Management
Dear LukeThank you for taking the time to rate your stay. I do hope we can welcome you back again soon.
by A verified traveler
Posted 8 Nov 2024
Quality of food in restaurant was very good. Pool was clean. Staff friendly and helpful. Liked the biscuits in room. Good sized rooms.
Pancake machine temperamental. Pillows not the best.
Comment from Hotel Management
13 Nov 2024 by Orida Maidstone , Hotel Management
Dear FoziaThank you for all of your feedback. I'm sorry you found the pancake machine temperamental, I can imagine how frustrating this must have been. However I do hope it will not deter you from staying with us again and we can welcome you back again soon.
by A verified traveler
Posted 4 Nov 2024
Dirty, lack of staff,
Comment from Hotel Management
4 Nov 2024 by ORIDA Maidstone, Hotel Management
Dear jagdeepThank you for your review, I'm sincerely sorry it did not live up to your expectations, we will be reviewing your feedback with the team.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Lewis - Operations Manager , Hotel Management
Dear Harish, thank you for taking the time to share your valued feedback. I am delighted to hear that you enjoyed your recent stay at ORIDA Hotels Maidstone. We look forward to welcoming you back in the near future. Kind regards, Lewis - Operations Manager
by A verified traveler
Posted 23 Oct 2024
We stayed in a double room for 2 nights. Room was spacious and clean.
Our room was on the second floor at the end of a very long corridor. Theres no lift so if you have mobility issues be sure to ask for a more accessible room for your needs.
Breakfast is buffet style and has an excellent choice of hot and cold food. I would definitely recommend adding breakfast into your booking…the food was great!
The staff on reception were nice and friendly… check in was quick and easy. The bar service early evening wasnt as good though…..considering we were the only occupied table at that time …..service was slow and unwelcoming. It took around 25 minutes for our coffee to arrive but i genuinely think they forgot about it.
Overall we enjoyed our stay and would return again in the future
Comment from Hotel Management
24 Oct 2024 by Orida Maidstone , Hotel Management
Dear LouiseThank you for taking the time to review your stay and for all of your feedback. I'm sincerely sorry the service was slow and unwelcoming in the bar, we will be looking into this. We look forward to welcoming you back in the future.
by A verified traveler
Posted 21 Oct 2024
Not very clean very outdated
Comment from Hotel Management
24 Oct 2024 by Orida Maidstone , Hotel Management
Dear SamuelI'm sorry it did not live up to your expectations.
by A verified traveler
Posted 18 Oct 2024
Old hotel needs refurbished but ok for 1 night. Breakfast cold.
Comment from Hotel Management
24 Oct 2024 by Orida Maidstone , Hotel Management
Dear JamieThank you for your feedback. I'm sincerely sorry you found the breakfast cold. We will be sharing this with the team to look into.
