Ratings based on 977 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Nice hotel. It varied a lot in decor and condition throughout. Doors felt a bit dated. Very clean and excellent comfy large beds. It was mostly quiet but you could hear activity outside and other guests. No major problems though. Really nic staff
Comment from Hotel Management
12 Nov 2024 by Steve, Hotel Management
Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you Maisie. Thank you also for your feedback, it is greatly appreciated. We are pleased your stay, on the whole, was very good and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor
by A verified traveler
Posted 8 Nov 2024
Good value for money. Lovely breakfast
Comment from Hotel Management
9 Nov 2024 by Steve, Hotel Management
Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you Avni. Thank you also for your feedback score it is greatly appreciated. We are delighted that your stay was wonderful and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor
by A verified traveler
Posted 27 Oct 2024
Hadn't realised it was a dog friendly hotel. Everything seemed short... Duvet, shower curtain, of bin bags, of smoothies. Unfortunately, no cover between hotel and swimming pool, not pleasant when it was raining. Really enjoyed the breakfast, continental and cooked.
Comment from Hotel Management
30 Oct 2024 by Nina, Hotel Management
Dear Alison,Thank you for taking your time to leave Mercure Maidstone Great Danes a review.Yours SincerelyNina DjemalGuest Service Manager
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Steve, Hotel Management
Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you. Thank you also for your feedback score, it is very much appreciated. We would love to hear more as to why you rated your stay with us so low.Kind regards, Steve WGuest Services Supervisor
by A verified traveler
Posted 6 Oct 2024
Comfy clean room. Good breakfast
Comment from Hotel Management
21 Oct 2024 by Steve, Hotel Management
Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you Peter.. Thank you also for your feedback score , it is greatly appreciated. We are delighted that your stay was wonderful and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor
by A verified traveler
Posted 27 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Steve, Hotel Management
Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you Christine. Thank you also for your feedback score, it is greatly appreciated. We are pleased your stay, on the whole, was very good and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Steve, Hotel Management
Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you Beth. Thank you also for your feedback score, it is greatly appreciated. We are delighted that your stay was wonderful and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor
by A verified traveler
Posted 18 Aug 2024
Stayed only 1 night. Wouldn’t again.. after a lovely dinner with great staff at the onsite restaurant we decided to take the stairs up to our room on the 3rd floor. There were bouncer type men asking where we were going and they demanded to see our room key before being allowed on the 3rd floor. When in our room the music was loud (but acceptable) but then the loud arguing and what sounded like physical fighting started. I locked the door and put our bags by the door and laid awake scared for hours. In the morning at check out I complained but no one contacted me. If you value your sleep and want to feel safe do not stay here. I’m pretty sure the police came but I was too scared to look out of the windows. Go anywhere else!
Comment from Hotel Management
26 Aug 2024 by steve, Hotel Management
Thank you for staying with us recently here at Mercure Maidstone Great Danes Sarah, it was lovely to host you Laura Thank you also for your feedback, it is very much appreciated. We are saddened to hear that your stay did not meet your expectations and that our usual high standards were sub-par for your stay and for which we apologise. It is a pity that your stay here was ruined somewhat by the actions of others.We do hope though, you return in the future and at such time, allow us to redeem ourselves and we look forward to such an occasion.Thank you again for staying, Steve WGuest Services Supervisor
by A verified traveler
Posted 12 Aug 2024
We had a so tough stay throughout the night due to the poor wall and noisy voice and sound. The guys came knocking the door speaking. My family felt scary and unsafe there. We'll never visit you.
Comment from Hotel Management
15 Aug 2024 by Nina Djemal- Operations Manager, Hotel Management
Good afternoon, I am sorry to see your stay was a noisey one.
by A verified traveler
Posted 11 Aug 2024 on Hotels
Staff were very friendly, evening food ok, excellent breakfast with loads of choice. My room was very near to the swimming pool and was uncomfortably warm with a very strong smell of chlorine. Not very pleasant to breathe in all night.
Comment from Hotel Management
14 Aug 2024 by Steve, Hotel Management
Thank you for staying with us recently here at Mercure Maidstone Great Danes, it was lovely to host you Christopher. Thank you also for your feedback, it is greatly appreciated and we shall pass on your comments regarding the areas which you felt were lacking especially in regards to the chlorine smell. Thank you again for staying and we look forward to welcoming you back sometime in the future.Kind regards, Steve WGuest Services Supervisor
