Ratings based on 294 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2024
Breakfast cereal offered all sugary
Yoghurt all low fat
Cooked breakfast all lukewarm
Comment from Hotel Management
5 Oct 2024 by The Olde Bell Team, Hotel Management
Hi Debby Thank you for taking the time to review The Olde Bell Hotel. We are sorry to see that your stay with us wasn't what you expected. We have taken your feedback into consideration and have passed it on to the relevant department.
by A verified traveler
Posted 24 Sep 2024
The hotel is in a beautiful village and a short walk from the river. It is a very old property with great potential, but let down by tired shabby decor, and poor housekeeping. My room had evidence of the previous occupants, a shower that needed descaling, and mould growing in the bathroom. Breakfast was poor with a limited offer. Restaurant staff need direction and lack confidence.
Comment from Hotel Management
2 Oct 2024 by The Olde Bell Team, Hotel Management
Thank you for taking the time to share your experience with us. We appreciate your detailed feedback regarding your stay at our hotel. We are pleased to hear that you enjoyed the beautiful village location and the proximity to the river.However, we are truly sorry to learn that your experience was marred by issues related to the decor, housekeeping, and overall service. Please accept our sincerest apologies for the cleanliness concerns you encountered in your room and bathroom. This does not reflect the high standards we strive to maintain.We acknowledge the need for improvements in both our facilities and staff training. Your comments regarding breakfast and restaurant service are invaluable, and we will ensure our team receives the guidance needed to enhance the guest experience.We are committed to addressing these issues promptly, as we believe in creating a welcoming and comfortable environment for all our guests. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back in the future, where we can provide you with the quality experience you deserve.
by A verified traveler
Posted 29 Aug 2024
Very friendly staff, lovely old building, excellent value.
Comment from Hotel Management
2 Oct 2024 by The Olde Bell Team, Hotel Management
Thank you for taking the time to share your feedback about your recent experience with us. We are delighted to hear that you found our staff to be friendly and welcoming. Our team is dedicated to providing exceptional service, and it is always rewarding to know that our efforts have made a positive impact on our guests.We are also pleased to hear that you appreciated the charm of our historic building. We take great pride in maintaining its unique character and ensuring that it provides a comfortable and inviting atmosphere for all who visit. Moreover, we strive to offer excellent value for our guests, and it is gratifying to know that you found your experience to be worthwhile. Your satisfaction is our top priority, and we continually seek ways to enhance our offerings and ensure that we exceed expectations.Thank you once again for your kind words. We look forward to welcoming you back in the future and hope to provide you with another outstanding experience.
by A verified traveler
Posted 28 Aug 2024
Lovely helpfulstaff , great accommodation, lovely setting .
Comment from Hotel Management
2 Oct 2024 by The Olde Bell Team, Hotel Management
Thank you for taking the time to share your positive feedback regarding your recent experience with us. We are delighted to hear that you found our staff to be lovely and helpful; their dedication to providing exceptional service is truly commendable, and your recognition of their efforts means a great deal to us.We are also pleased that you enjoyed the accommodation. We strive to create a comfortable and welcoming environment for our guests, and it is gratifying to know that our efforts have resonated with you. Your satisfaction is our top priority, and we continually work to enhance the quality of our facilities and services.The setting of our property is one of our standout features, and we are thrilled that you appreciated it. We believe that a beautiful environment contributes significantly to our guests' overall experience, and we are glad it added to your stay.Thank you once again for your kind words. We hope to have the pleasure of welcoming you back in the future so that we can provide you with another outstanding experience.
by A verified traveler
Posted 23 Aug 2024
Nice, friendly and accomodating staff.
Big room for young family.
However the only let down was that the shower which nearly flooded the room due to the build of the shower area/screen.
Also we noticed marks on the matress protector when the sheets moved.
These were the only let downs to a acceptable stay in a lovely area.
Comment from Hotel Management
2 Oct 2024 by The Olde Bell Team, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be nice, friendly, and accommodating, and that the room met the needs of your young family.However, we sincerely apologize for the issues you encountered with the shower and the mattress protector. Your comments are invaluable to us, as they help us identify areas for improvement. We understand how important a comfortable and functional bathroom is for our guests, and we are currently reviewing the shower design to prevent any flooding in the future. Additionally, we will address the concerns regarding the mattress protector with our housekeeping team to ensure that all bedding is maintained to the highest standards.We appreciate your understanding and your constructive feedback. Our aim is to provide a pleasant experience for all our guests, and we hope to have the opportunity to welcome you back for a stay that exceeds your expectations.Thank you once again for your insights, and we wish you safe travels.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
5 Oct 2024 by The Olde Bell Team, Hotel Management
Hi DonnaThank you for taking the time to review The Olde Bell Hotel. We are glad to see that you had a goodstay with us. We hope to see you again soon!
by A verified traveler
Posted 18 Aug 2024
Great place to stay, old pub but the rooms were modernised well with character. Depending on which room you get some are a little hard to find - I had to walk through various function rooms to get to the signs for my room, but once I found it it was no problem to get back. Food was good and can eat either in the restaurant or in the pub/ pub garden for more relaxed environment. Great breakfast and super friendly staff. Nice short walk to get to the river and the lock
Comment from Hotel Management
20 Aug 2024 by The Olde Bell , Hotel Management
Dear Sarah Thank you for taking the time to review The Olde Bell Hotel. We are so glad to see you had a great stay with us. Thank you for your kind words towards our staff, we've passed this on to the team. We look forward to seeing you again soon. Kind Regards The Olde Bell
by A verified traveler
Always a great place to stay
Posted 16 Aug 2024 on HotelsGreat team as always. Amazing food and a good sized clean room
Comment from Hotel Management
20 Aug 2024 by The Olde Bell , Hotel Management
Dear RichardThank you for taking the time to review The Olde Bell Hotel. We are so glad to see you had a great stay with us. Thank you for your kind words towards our staff, we've passed this on to the team. We look forward to seeing you again soon. Kind Regards The Olde Bell
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by The Olde Bell, Hotel Management
Dear CarolynThank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with us. Your feedback means the world to us and we look forward to the opportunity to serve you again in the future.Warm regards,The Olde Bell Team
by A verified traveler
Posted 25 Jul 2024
Very handy position and good room
Comment from Hotel Management
14 Aug 2024 by The Olde Bell, Hotel Management
Dear SimonThank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with us. Your feedback means the world to us and we look forward to the opportunity to serve you again in the future.Warm regards,The Olde Bell Team
