Ratings based on 99 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.9 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 26 Aug 2024
by A verified traveler
Posted 1 Jan 2024
by A verified traveler
Posted 18 Dec 2023
by A verified traveler
Posted 10 Dec 2023 on Hotels
by A verified traveler
Posted 24 Sep 2023
Great for families
by A verified traveler
Posted 11 Sep 2023 on Hotels
by A verified traveler
Family Stay
Posted 3 Apr 2023 on HotelsThe resort was great and the staff where fantastic. We stayed in a two bedroom apartment which was very large and had all the required amenities including a fully equipped kitchen.
Our kids especially loved the children's activity play centre and the beach. The first couple of days it took as a while to get our bearings walking around the resort as it is so spread out.
We only had a couple of annoyances:
1) Hotels.com advertised our breakfast as a full kitchen continental breakfast with no further description. The vast majority of guests at the hotel had a buffet breakfast at JW Cafe. To our disappointment, a Full Kitchen Continental Breakfast actually meant eating at the Siam Deli and being offered only one Beveridge and one of only a handful of menus listed in their menu. It was definitely not a full kitchen! We were not able to upgrade to the buffet breakfast and had to pay the full fee for that option.
2) We paid top dollar for our accommodation. Had we researched better, we could have had the room for close to a third of the price had travelled 2 weeks later in April.
by A verified traveler
Posted 23 Jan 2023
Very clean and tidy rooms. We had a two bedroom unit. We thoroughly enjoyed our eight night stay. The kids loved their time at kids camp. We enjoyed the pools and poolside service.
The hotel is a bit away from most places but we still did two full day trips away. We liked the quieter area. There are options to eat out away from the hotel. But the restaurants on site were great. Food prices not too dissimilar to Aussie food prices.
We enjoyed the friendly staff Marn, Love, JJ, Nam to name some standouts.
Hope to return at some point in the future.
by A verified traveler
Posted 22 Jan 2023
A great resort with very good service
