Ratings based on 71 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.3 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
A lovely hotel and friendly staff.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Berta Junyent, Hotel Management
Dear Mr. Shital,Thank you very much for your rating of 4 out of 5. We're pleased to know that you had a positive experience with us. If there’s anything we can do to improve and make your next stay even better, we’d love to hear your feedback.We hope to have the pleasure of welcoming you back soon for an even more enjoyable stay.Best regards,
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Berta Junyent, Hotel Management
Cher Cedric,Merci d'avoir pris le temps de nous attribuer une note. Nous sommes désolés de constater que votre expérience n'a pas été entièrement satisfaisante. Nous aimerions beaucoup en savoir plus sur ce qui n’a pas répondu à vos attentes afin de pouvoir nous améliorer. Votre retour est précieux pour nous.N'hésitez pas à nous contacter directement pour partager vos suggestions ou commentaires. Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une meilleure expérience.Cordialement,
by A verified traveler
Posted 12 Jul 2024
Swimming pool was wonderful. Close to Mao, easy walking. Lovely stay.
Comment from Hotel Management
22 Jul 2024 by Berta Junyent, Hotel Management
Dear Louise,Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed our wonderful swimming pool and found our location convenient, with easy walking access to Mao.It's great to know that you had a lovely stay, and we truly appreciate your kind words. We look forward to welcoming you back in the future for another enjoyable visit.Best regards,
by A verified traveler
Posted 9 Jul 2024
This is such a beautiful hotel and we enjoyed our stay, however, we did have a couple of issues. When we arrived, our room wasn’t ready which was fine, so we checked in and had lunch - the food at the hotel is absolutely delicious. When we were able to enter our room, we spent some time in there and then I noticed that there was human faeces on the doorway of the toilet. We went and spoke to reception and showed the receptionist a photo and initially she laughed - we don’t think she realised what we had shown her and we kindly asked that this be cleaned up before we got back from dinner. The next morning we asked to speak to the manager and explained what we had found and showed her a photo - she was more understanding and apologised. The room was over 400€ for the night, so we found the fact that there was poo in the room a real health and safety concern. The next day were charged for the mini bar items we had consumed. We just feel that given we didn’t ask for or expect anything and didn’t cause a fuss, they could have maybe just waived the fee due to issue. Overall just left feeling a little disappointed.
Comment from Hotel Management
22 Jul 2024 by Berta Junyent, Hotel Management
Dear Matthew,Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed the beauty of our hotel and the delicious food, we deeply regret the issues you encountered during your stay.Firstly, we sincerely apologize for the unacceptable condition in which you found your room. This does not meet our high standards of cleanliness and service. We also apologize for the initial reaction of our receptionist, who did not fully understand the seriousness of the situation at first. Please be assured that we have addressed this with our team to ensure it does not happen again.We are glad that our manager was able to understand your concerns and offer an apology. However, we understand that this incident, especially considering the cost of your room, was a significant health and safety concern and should have been handled with greater care and sensitivity.Regarding the minibar charges, we agree that, given the circumstances, waiving these fees would have been an appropriate gesture. We apologize for this oversight and for any disappointment it may have caused.We value your feedback and would like to make amends for the inconvenience you experienced. Please contact us directly at [contact information] so we can discuss a suitable way to address this and ensure your next stay with us is exceptional.Thank you once again for your understanding and for giving us the opportunity to improve.Best regards,
by A verified traveler
Posted 7 Jul 2024
Beautiful views and great location - had AC issue that the staff addressed and credited us for chanting to a smaller room.
BEST breakfast buffet in Europe
Comment from Hotel Management
22 Jul 2024 by Berta Junyent, Hotel Management
Dear Eve,Thank you for sharing your feedback. We are delighted to hear that you enjoyed the beautiful views, our great location, and the best breakfast buffet in Europe. Your kind words mean a lot to us.We apologize for the AC issue you encountered during your stay. We’re glad our staff was able to address the problem and offer you a credit for changing to a smaller room. Your understanding and patience are greatly appreciated.We hope to have the pleasure of welcoming you back in the future for an even better experience.Kind regards,
by A verified traveler
Posted 2 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by Berta Junyent, Hotel Management
Dear Stephan,Thank you so much for your perfect rating! We are thrilled to hear that you had such a positive experience with us.Your satisfaction is our greatest reward, and we look forward to the opportunity of welcoming you back in the future.Best regards,
by A verified traveler
Posted 30 Jun 2024
Lovely re-done rooms: airy and bright. The hotel is kept very clean. The staff are polite, helpful and friendly and it’s a 10 minute walk to old town for shopping, dining and sightseeing. Great stay.
Comment from Hotel Management
22 Jul 2024 by Berta Junyent, Hotel Management
Dear Beverly,Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed our newly renovated rooms and found them airy and bright. It’s also great to know that you appreciated the cleanliness of the hotel and the politeness, helpfulness, and friendliness of our staff.We are pleased that our location, with its proximity to the old town, was convenient for your shopping, dining, and sightseeing activities.Thank you again for your kind words. We look forward to welcoming you back for another great stay.Kind regards,
by A verified traveler
Posted 29 Jun 2024
Comfortable - excellent bed! - and well located. Well stocked buffet breakfast and friendly and helpful staff.
Comment from Hotel Management
22 Jul 2024 by Berta Junyent, Hotel Management
Dear Mr. Howard,Thank you for your positive review. We’re delighted to hear that you found our bed comfortable and appreciated our excellent location. It’s great to know that you enjoyed our well-stocked buffet breakfast and found our staff friendly and helpful.Your feedback is very encouraging and we’re grateful for your kind words. We look forward to welcoming you back in the future for another enjoyable stay.Best regards,
by A verified traveler
Une bonne halte
Posted 16 Jun 2024 on HotelsNous avons séjourné dans cet hôtel une nuit , la décoration est très sympa . Notre chambre était trop petite , des l ouverture des valises , on ne pouvait pas passer . La vue du port sur le balcon est très sympa même si le balcon est tout petit . Cet hôtel est idéalement placé pour visiter Mao
Comment from Hotel Management
19 Jun 2024 by Berta Junyent, Hotel Management
Chère Nicole,Merci beaucoup pour votre avis.Nous sommes ravis que vous ayez apprécié la décoration de notre hôtel et la vue du port depuis le balcon. Nous sommes désolés d'apprendre que la taille de votre chambre n'était pas à la hauteur de vos attentes. Nous prenons en compte vos commentaires et allons évaluer comment améliorer l'espace disponible dans nos chambres.Nous sommes heureux que vous ayez trouvé notre emplacement pratique pour visiter Mao. Votre retour est précieux et nous aide à améliorer continuellement nos services.Nous espérons avoir l'opportunité de vous accueillir à nouveau et de vous offrir une expérience plus satisfaisante.Cordialement,
