Ratings based on 1,933 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
They need to fix some things
I was gi en the weo g room i had a broken door and my friend was stuck in rhe bathroom
I had to go down and make the manager come upstairs
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 25 Nov 2024
Bartender Carlos was amazing
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Fiorela Richardson, Hotel Management
Dear Stephanie,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
by A verified traveler
Posted 24 Nov 2024
We stayed for 6 days as a family with two young kids. Everything was excellent and family friendly. The staff was excellent and always very helpful and friendly. They accommodated all of our requests and made our stay very memorable.
Comment from Hotel Management
24 Nov 2024 by Fiorela Richardson, Hotel Management
Dear Mary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Fiorela Richardson, Hotel Management
Dear Nadia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
by A verified traveler from Noord
Posted 23 Nov 2024
Came for convention, nice bar and attentive bartenders on the 9th floor. Verrrrry slow elevators. Staff often did not have answers to everyday questions but made the effort to find out for us. Some did not even know location of restaurants.
Comment from Hotel Management
24 Nov 2024 by Fiorela Richardson, Hotel Management
Dear Rubelino,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
by A verified traveler
Posted 23 Nov 2024
I like everything It was the ideal place for my group.
Comment from Hotel Management
24 Nov 2024 by Fiorela Richardson, Hotel Management
Dear Benita,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon.Sonesta Resorts Sint Maarten
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Fiorela Richardson, Hotel Management
Dear Arielle,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
by A verified traveler
Posted 22 Nov 2024
No Beach stinking sewer p[ipe. Got no wake up call
Comment from Hotel Management
24 Nov 2024 by Fiorela Richardson, Hotel Management
Dear Will,Greetings from the Sonesta Maho Beach Resort Casino and Spa. We regret to learn that we have missed the mark in exceeding some of your expectations. We appreciate your feedback as this enables us to improve our product and services provided. If you give us an opportunity to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.It was a pleasure to have you as our guest, and we look forward to welcoming you back soon.
