Ratings based on 429 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2025
Very friendly staff and comfortable room and good food.
Comment from Hotel Management
9 Jan 2025 by SSC, Hotel Management
Hi Mina, Thank you so much for your wonderful review and for sharing your experience with us on Expedia. We’re delighted to hear that you found our staff very friendly, enjoyed the comfortable room, and appreciated the good food.Your positive feedback means a lot to our team, and we’re thrilled that we could provide you with a pleasant stay. We look forward to welcoming you back in the future!
by A verified traveler
Posted 8 Jan 2025
The beds need to be updated really bad.
Comment from Hotel Management
8 Jan 2025 by SSC, Hotel Management
Good morning, John, Thank you for taking the time to share your feedback with us on Expedia. We appreciate your honesty and are sorry to hear that the beds did not meet your expectations.We are committed to providing a comfortable stay for all our guests, and your comments about the beds are very valuable to us. We will certainly look into updating them to ensure a better experience for future guests.If you have any other suggestions or concerns, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back and provide you with an improved stay.
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
7 Jan 2025 by SSC, Hotel Management
Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 30 Dec 2024
We got to the hotel to check in on time. There was a long line to check in because there were only 3 workers. After I paid for the room the worker informed me that there would be no key for the hotel room because the key maker had been broken "for a few days now." That was incredibly inconvenient because every time we wanted to get into our hotel room we had to wait for someone from the front desk meet us at our hotel room to let us into the room we paid for. Had we known all of these inconveniences we would have went to another casino.
Comment from Hotel Management
30 Dec 2024 by SSC, Hotel Management
Hello Megan, Thank you for sharing your feedback. We're very sorry to hear about the inconveniences you experienced during your stay. We understand how frustrating it must have been to deal with long check-in lines and the issue with the room key. This is not the level of service we strive to provide, and we apologize for the inconvenience caused.We are addressing these issues to ensure they do not happen again in the future. Please reach out to us directly so we can discuss how we can make things right. We hope to have the opportunity to regain your trust.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by SSC, Hotel Management
Hi Nestor, Thank you for sharing your feedback. We're very sorry to hear that your stay did not meet your expectations. We take all feedback seriously and would like to understand more about your experience so we can address any issues. Please reach out to us directly at your earliest convenience. We hope to have the opportunity to make things right.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by SSC, Hotel Management
Hello Ryan, Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by SSC, Hotel Management
Good morning, Daniel, Thank you for your positive 4-star review! We're pleased to hear that you had a good experience with us. Your feedback is important and helps us continue to improve our services. We hope to welcome you back soon for an even better stay.
by A verified traveler
Posted 27 Dec 2024
All good
Comment from Hotel Management
28 Dec 2024 by SSC, Hotel Management
Hello Sunly, Thank you for your positive 4-star review! We're glad to hear that you had a good experience with us. We always strive to improve, and your feedback is valuable in helping us enhance our services. We hope to welcome you back soon for an even better stay.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
16 Dec 2024 by SSC, Hotel Management
Hi Crystal! Thank you for your wonderful 5-star review! We're delighted to hear that you had a great experience with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by SSC, Hotel Management
Good morning, Bradley. Thank you for your amazing 5-star review! We're delighted to hear that you had a great experience with us. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back in the future.
