Ratings based on 415 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
16 Dec 2024 by SSC, Hotel Management
Hi Crystal! Thank you for your wonderful 5-star review! We're delighted to hear that you had a great experience with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by SSC, Hotel Management
Good morning, Bradley. Thank you for your amazing 5-star review! We're delighted to hear that you had a great experience with us. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 9 Dec 2024
Read reviews, thought I'd have all sorts of issues.
Great stay!
Comment from Hotel Management
9 Dec 2024 by SSC, Hotel Management
Good morning, Chad. Thank you for your fantastic 5-star review! We're so glad to hear that your stay exceeded your expectations. It's wonderful to know that you had a great experience with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by SSC, Hotel Management
Good morning, Michael. Thank you for your amazing 5-star review! We're delighted to hear that you had a great experience with us. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 5 Dec 2024
Like the main hotel
Comment from Hotel Management
5 Dec 2024 by SSC, Hotel Management
Hello Char, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay and found our hotel to your liking. Your kind words mean a lot to us, and we look forward to welcoming you back soon.
by A verified traveler
Posted 28 Nov 2024
Had a wonderful time at the concert and fun at the casino.
Comment from Hotel Management
2 Dec 2024 by SSC, Hotel Management
Hello Lisa, Thank you for your fantastic review! We're thrilled to hear you had a wonderful time at the concert and enjoyed the casino. Your positive feedback means a lot to us, and we look forward to welcoming you back for more fun and great experiences!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by SSC, Hotel Management
Hello Kelly, Thank you for your great review! We're happy to hear you enjoyed your stay with us. Your feedback is valuable, and we're always looking for ways to improve. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 19 Nov 2024
Not much else other then casino and the pool. About 45 from.detroit lakes. We wemt for the casino but not much else to do.
Comment from Hotel Management
19 Nov 2024 by SSC, Hotel Management
Good afternoon, Wayne, Thank you for your review! We're glad to hear you enjoyed the casino and the pool. We appreciate your feedback about the other activities and will consider it as we look for ways to enhance our guests' experiences. We hope to welcome you back soon!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by SSC, Hotel Management
Hi Stephanie, Thank you for your great review! We're pleased to hear you enjoyed your stay with us. Your feedback is valuable, and we're always looking for ways to improve. We hope to welcome you back soon for an even better experience!
by A verified traveler
Posted 16 Nov 2024
Not enough customer service workers to check in the guests. Stood in line for more than 40 minutes before being helped. When they have a concert venue scheduled they should probably have more help on duty. Check in is at 4 pm and a customer pays to be able to check in at that time if possible. Not almost an hour later. The lady was fantastic that heloed me when I finally got waited on..
Comment from Hotel Management
18 Nov 2024 by SSC, Hotel Management
Dear Tamara, thank you for sharing your feedback. We sincerely apologize for the long wait you experienced during check-in. We understand how frustrating this must have been, especially when you were looking forward to a timely start to your stay. We appreciate your suggestion about having more staff on duty during busy events and will take it into consideration to improve our service.We're glad to hear that the staff member who assisted you provided excellent service once you were helped. Your comments are very important to us, and we will work on ensuring a smoother check-in process in the future.Please contact us directly if you have any further concerns or if there's anything we can do to make it right. We hope to have the opportunity to welcome you back and provide a much-improved experience.
