Ratings based on 182 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Prashant, Hotel Management
Dear Sumayyah,Thank you for sharing your feedback with us. We are pleased to hear that you had an overall enjoyable stay at Preskil Island Resort. However, we are committed to continuously improving our services and would love to learn more about how we can enhance your experience further.If there are any specific areas you feel we could improve upon, please feel free to reach out. We would be delighted to welcome you back for another stay in the future.Warm regards,The Management
by A verified traveler from Henley-on-Thames
Posted 10 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Prashant, Hotel Management
Dear Timothy Robert,Thank you for taking the time to share your feedback. We are sorry to hear that your experience at our resort did not fully meet your expectations. We take all comments seriously and are always looking for ways to improve. If you would like to share more specific details about your stay, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations.Best regards,The Management
by A verified traveler
Posted 8 Dec 2024
The hotel is clean and caters for all types of mobility. The staff are very friendly and helpful, nothing is too much trouble for them and they engage in conversation and very polite.
The massage at the banyan spa was amazing and the on site dive centre, Scuba world, were first class. The equipment was excellent as was the crew who run it.
The hotel food was lovely and there was plenty of variety and choice regardless of your preference. There is even entertainment throughout the day in the pool and at night near to the bar.
You can use the SUP and canoes to explore the lagoon or sunbathe on plenty of loungers.
Would definitely return for a longer stay in the future. Thoroughly enjoyed our stay.
Comment from Hotel Management
15 Dec 2024 by Prashant, Hotel Management
Dear Alston Gregory,Thank you for your wonderful 5-star review! We are delighted to hear that you had such an enjoyable stay at our resort. It’s great to know that our staff, facilities, and services met your expectations, and that you had an amazing experience with the Banyan Spa and Scuba World team. We're also glad you enjoyed the food, entertainment, and water activities.We look forward to welcoming you back for a longer stay in the future. It will be our pleasure to make your next visit just as memorable!Best regards,The Management
by A verified traveler from Achnasheen
Posted 23 Nov 2024
Sad for HB they do not fill the fridge and have no drinks apart from wayer tea coffee. Huge let down. Staff talk between themselves and just ignore you.
Over 1h wait for them to bring us some toilet rolls.
Food is okish alcoholic drinks watered down or ots really cheap stuff they get in.
Comment from Hotel Management
27 Nov 2024 by Prashant, Hotel Management
Dear Karl,Thank you for sharing your feedback. We strive to ensure that all aspects of our guests’ experience meet their expectations, and it’s clear that we fell short in these areas during your visit.We will address your concerns with the relevant departments to ensure improvements are made.We hope to have the opportunity to welcome you again and provide a much improved experience.Kind regards,The Management
by A verified traveler
Posted 23 Oct 2024
Horrible food options and staff are rude
Comment from Hotel Management
1 Nov 2024 by Prashant, Hotel Management
Dear Emanuel,Thank you for sharing your feedback. We’re sorry to hear that your experience with our dining options and service did not meet expectations. Your comments are invaluable as they help us improve our offerings and service standards. Please know that we are addressing these areas with our team to ensure a better experience for all our guests.We hope to have the opportunity to welcome you back and provide you with the quality of stay we strive to deliver.Warm regards,The Management
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Prashant, Hotel Management
Dear Mitchell,Thank you for your fantastic 5/5 rating! We’re delighted to know that you enjoyed your stay at Preskil Island Resort. Your feedback motivates our team to continue delivering exceptional experiences for our guests. We hope to welcome you back soon for another memorable stay.Warm regards,The Management
by A verified traveler
Posted 9 Oct 2024 on Hotels
We enjoyed our one-night stay. Our flight was in the evening but after checking out we were able to use the resort facilities during the day and departure lounge get ready for our flight. We enjoyed the glass bottom boat and pedal boats
Comment from Hotel Management
11 Oct 2024 by Prashant, Hotel Management
Dear M,Thank you for your positive review! We are delighted to hear that you enjoyed your stay at Preskil Island Resort and took advantage of our facilities even after check-out.It's great to know that you had fun with the glass-bottom boat and pedal boats! Your feedback inspires us to continue providing enjoyable experiences for our guests. We hope to welcome you back for another memorable stay in the future!Best regards,The Management
by A verified traveler from Ashtead
Posted 4 Oct 2024
Beautiful resort with best view, amazing facilities and friendly staff
Comment from Hotel Management
11 Oct 2024 by Prashant, Hotel Management
Dear Heru,Thank you for your wonderful review and for the perfect rating! We are thrilled to hear that you enjoyed your stay at Preskil Island Resort and appreciated the beautiful views, amazing facilities, and friendly service from our staff.Your kind words inspire us to keep delivering exceptional experiences, and we look forward to welcoming you back for another memorable stay!Best regards,The Management
by A verified traveler
Posted 29 Sep 2024 on Hotels
Comment from Hotel Management
11 Oct 2024 by Prashant, Hotel Management
Dear Theo,Thank you for taking the time to share your feedback regarding your recent stay at Preskil Island Resort. We appreciate your insights and are sorry to hear that your experience did not meet your expectations.We take all guest feedback seriously and are continuously working to improve our services and facilities. If you have any specific concerns or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future for an improved experience.Kind regards,The Management
by A verified traveler
Posted 21 Sep 2024 on Hotels
Comment from Hotel Management
26 Sep 2024 by Prashant, Hotel Management
Greetings,Thank you for your rating! We are delighted that you had a positive experience at Preskil Island Resort. We hope to welcome you back soon for another wonderful stay.Best regards,The Management
