Ratings based on 1,155 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
by A verified traveler
Posted 12 Dec 2024
by A verified traveler
Posted 5 Dec 2024
Food very poor for high price
Comment from Hotel Management
7 Dec 2024 by Alex, Hotel Management
Dear Kate,Thank you for taking time to share your impressions with us about our hotel.We are truly sorry to read that the service in our restaurant did not meet your expectations and we apologize for the inconvenience this may have caused you.Be sure that we will pass on all of your comments to our Food and Beverage Manager in order to improve the quality of our service and prevent from any future occurence.We hope we will be able to welcome again soon,We wish you a very nice day.Sincerely,Alex - Reception Team
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Marwa, Hotel Management
Dear Guest,Thank you for taking the time to share your review of our hotel. We are delighted to hear that you enjoyed your stay at the Grand Magic hotel,We would be delighted to welcome you back to the Magic.Kind regards,The reception team
by A verified traveler
Posted 24 Nov 2024
Super good hotel, excellent buffet 😋 and the front desk 👌 Alexandre
Comment from Hotel Management
25 Nov 2024 by maelle, Hotel Management
Cher Leydy,Merci d'avoir pris le temps de partager avec nous votre expérience et vos observations. Nous cherchons toujours à améliorer nos services.Nous sommes heureux que vous ayez apprécié votre séjour et espérons vous revoir très bientôt.Nous vous remercions plus particulièrement pour votre retour envers notre personnel et ne manquerons pas de le communiquer aux équipes concernées.Cordialement,Maelle - L’équipe de la réception
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Solenn - Reception, Hotel Management
Dear Guest,The Grand Magic Hôtel team would like to thank you for your feedback.We are sorry to see that your stay did not suit you.We hope to have the chance to welcome you again and offer you a better experience. Best Regards,
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Solenn - Reception Team, Hotel Management
Dear Guest,The Grand Magic Hôtel team would like to thank you for your feedback.We are sorry to see that your stay did not suit you.We hope to have the chance to welcome you again and offer you a better experience. Best Regards,
by A verified traveler
Posted 20 Nov 2024
property was great for transport to and from disney and shopping mall. great vibe but did lack food options for allergys
Comment from Hotel Management
23 Nov 2024 by Alex, Hotel Management
Dear,The Grand Magic Hotel team is sincerely thanking you for taking time to share your opinion and experience about our Hotel. We are very happy to see that you were able to fully enjoy your stay with us and that you have particularly enjoyed the location of our hotelWe look forward to welcoming you back to offer you again a great moment with us.Wishing you an excellent day Alex - Reception Team
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Alex, Hotel Management
Dear Grace,We are delighted to read that your stay with us was well. Also, we would like to thank you for your feedback, as we use it to constantly improve our quality of service. We have taken note of your comments about the room and we will pass them on to the managers concerned.I wish you a pleasant day. Sincerely,Alex - Reception Team
by A verified traveler
Posted 15 Nov 2024
Great stay
Comment from Hotel Management
15 Nov 2024 by Alex, Hotel Management
Dear Nathalie, The Grand Magic Hotel Team is sincerely thanking you for taking the time take to share your experience in our Hotel.Your feedback is in perfect accordance with our quality standards and we are glad we could offer you a great hotel experience.We look forward to welcoming you back to the Grand Magic Hotel.Wishing you an excellent day.Alex - Reception Team
