Ratings based on 914 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Rooms need improvement
by A verified traveler
Posted 13 Oct 2024
Room was way too hot, air con didn’t do anything at all. They kept saying our room was 18c but it felt more like 25
Air con seemed broken, complained around 4 times and eventually just got sick of asking so we just pushed through with little sleep.
Couldn’t open the windows as that would be the obvious choice because we were swarmed with very hungry mosquitoes. So now I have welts on my legs as had to sleep on the bed rather than in it.
Location is BAD, my fault, should have done more research but we had to get the bus to and from the hotel on a morning and night. Which often which didn’t turn up more often than not. Taxi services are unreliable. The area was a bit grim, dog crap everywhere.
Breakfast was average. A cut down continental style setup. I just had a few croissants and some juice.
I’d say staying here, or the thought of having to go back there on a night did not bode well on our trip. The attitude seemed a bit like “just deal with it”.
My advice for anyone travelling here. Find a hotel somewhere in between central station and the city centre shopping district. There’s good metro access. Which is available for €2.20 and lasts for 90 mins within zone 1-3 which covers anywhere you’d want to go within the city.
Comment from Hotel Management
18 Oct 2024 by STAFF IH HOTELS MILANO GIOIA, Hotel Management
Good evening Dear,thanks for take your time for make a review.We are really sorry you didn't enjoy your stay. For your room we talk with maintenance and check inside. We also keep one room for you for make the change but we didn't recive any news. It will be a pleasure to help you. For the location we are sorry for you, there are 2 bus just back to us and it's 5 minutes by walk from the hotel.For the breakfast we are sorry you didn't enjoy, we have different tyope of croissant,handmakde bakery,fresh bred,ham, chees, different tipe of fresh vegetables, fresh fruits,cereals,jam,nutella and moore.If you want contact us by e mail frontoffice.gioia@ih-hotels.com;it will be a pleasure give you a discount for your next stay at Ih Hotels Group.Best regards and sorry again.
by A verified traveler
Posted 9 Oct 2024
Professional team and high standards of the hotel
Comment from Hotel Management
17 Oct 2024 by STAFF IH HOTELS MILANO GIOIA, Hotel Management
Good evening Dear,Thank you so much for your positive feedback! We appreciate your kind words and are glad that you had a great experience with us. We are always striving to provide the best customer service and we are glad to hear that we have succeeded. Thanks again!Hope to see you again at our Ih Hotel Group.Best regardsStaff Ih Hotels Milano Gioia
by A verified traveler
Posted 1 Oct 2024
There are mosquito in the room. Front desk is rude. Room Smells And hot. Will not return and recommend at all
Comment from Hotel Management
20 Oct 2024 by Staff Ih Hotel Milano Gioia, Hotel Management
Good morning Dear,thank's for take your time for leave a review.We are so sorry for the incovenince, unfortunately we are next to a canal and with the wether of this summer was difficult. We provide evry week a disinfection for the best as we can.We made the change of your room in a superior room for the inconvenince, if we had more complain it was a pleasure change it to another one.If you want to talk directly with us we leave you our e-mail frontoffice.gioia@ih-hotels.com and help you with reservation if you like to come again in one of our Ih Hotels Group.Thank's and Best regards.Sorry again.Staff Ih Hotels Milano Gioia
by A verified traveler
Posted 12 Sep 2024
I got stuck with a disability room...and I'm not disabled. So that was very strange for me. I did not request a disability room. Wifi was fast.
Comment from Hotel Management
18 Oct 2024 by STAFF IH HOTELS MILANO GIOIA, Hotel Management
Good evneing Dear,thank's for take your time to leave a review.We are really sorry, your reservation was a single room and all our single room is adaplted for disable peole.If we had had your feedback we would have made a room change.We remain at your disposal for your next reservation.Best regards and thank's again.
by A verified traveler
Posted 12 Sep 2024
Hotel and staff were terrific lot's of places to eat and drink easy bus route and tube system to get you to where you needed to go.down side was everywhere you travelled nearly every building was covered in graffiti which was a bit off putting but don't let that put you off well recommended 😀 👌👍
Comment from Hotel Management
18 Oct 2024 by STAFF IH HOTELS MILANO GIOIA, Hotel Management
Good evening Dear,thank's for take oyur time to leave a review.Thank you so much for your positive feedback! We appreciate your words and are happy that your experience with us was excellent. We constantly strive to provide the best customer service and are pleased to know that we have succeeded. Thanks again!Hope to see you again at our Ih Hotels Group.Best regardsStaff Ih Hotels Milano Gioia
by A verified traveler
Posted 2 Sep 2024
Location was convenient.
Comment from Hotel Management
7 Sep 2024 by STAFF IH HOTELS MILANO GIOIA, Hotel Management
Good evening Dear,Thank you so much for your positive feedback! We appreciate your kind words and are glad that you had a great experience with us. We are always striving to provide the best customer service and we are glad to hear that we have succeeded. Thanks again!Hope to see you again at our IH HOTELS GROUPBest regardsSTAFF IH HOTELS MILANO GIOIA
by A verified traveler
Posted 31 Aug 2024
Breakfast is good
Comment from Hotel Management
7 Sep 2024 by STAFF IH HOTELS MILANO GIOIA, Hotel Management
Good evening Dear,Thank you so much for your positive feedback! We appreciate your kind words and are glad that you had a great experience with us. We are always striving to provide the best customer service and we are glad to hear that we have succeeded. Thanks again!We thanks you again for enjoy our breakfast. We do the best as we can.Hope to see you again at our IH HOTELS GROUPBest regardsSTAFF IH HOTELS MILANO GIOIA
by A verified traveler
Posted 29 Aug 2024 on Hotels
Comment from Hotel Management
7 Sep 2024 by STAFF IH HOTELS MILANO GIOIA, Hotel Management
Good evening Dear,Thank you so much for your positive feedback! We appreciate your kind words and are glad that you had a great experience with us. We are always striving to provide the best customer service and we are glad to hear that we have succeeded. Thanks again!Hope to see you again at our IH HOTELS GROUPBest regardsSTAFF IH HOTELS MILANO GIOIA
by A verified traveler
Nice hotel for the price! Good value for money!
Posted 18 Aug 2024 on HotelsHotel was very good and room was clean as well as the bathroom. Toiletries and clean towels were provided and replaced daily. Breakfast was good. Hotel location was good too, near to Central Station.
