Ratings based on 138 Verified Reviews
4.5 Room cleanliness
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Very good experience.
Comment from Hotel Management
15 Nov 2024 by a, Hotel Management
Cher M. Jean.Pierre,Merci d'avoir pris le temps de nous faire part de votre avis. Votre retour nous est précieux. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous. Nous espérons pouvoir vous accueillir à nouveau très bientôt.Bien cordialementGaia Residence
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by a, Hotel Management
Estimada Sra. Maria de FátimaMuito obrigada pela avaliação positiva que fez do Gaia Residence!O seu reconhecimento é muito importante para nós. Esperamos recebê-la novamente muito em breve.Atentamente,Gaia Residence
by A verified traveler
Posted 7 Nov 2024
Second time at this property. Friendly staff and good eating options. Lots of dining options nearby if you don’t want to eat at the hotel. Great cafes and supermarkets nearby within easy walking distance.
Comment from Hotel Management
7 Nov 2024 by a, Hotel Management
Dear Mrs Maria de Fátima,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon.Sincerely, Gaia Residence
by A verified traveler from Hoboken
Posted 17 Sep 2024
Apartment was nice but kitchen was poorly equiped missing some basics. The swimming pool was extra charge
Comment from Hotel Management
18 Sep 2024 by a, Hotel Management
Dear Cesar,Thank you for taking the time to tell us about your experience with us. The comments of all our guests are very important to us. We hope that you will give us the opportunity to serve you again in the future.Kind Regards,Gaia Residence
by A verified traveler from Brossard
Posted 8 Sep 2024
The staff was very friendly. Breakfast is amazing. I recommend!
Comment from Hotel Management
17 Sep 2024 by a, Hotel Management
Dear Janaina,Thank you for taking the time to tell us about your experience at Gaia Residence.Please know that your feedback is extremely valuable to us. We hope you will visit us again soon.Kind regards,Gaia Residence
by A verified traveler
Posted 6 Sep 2024
Super nice property and staff for our stay in Porto. While in the suburbs, short Uber trip to get into the action
Comment from Hotel Management
18 Sep 2024 by a, Hotel Management
Dear Nelson,Many thanks for sharing your experience with us.I am truly delighted to read about your last stay here at our hotel, and I hope to welcome you again the next time you visit Porto and Vila Nova de Gaia. Best RegardsGaia Residence
by A verified traveler
Posted 21 Aug 2024
I thought it was closest to center.
Comment from Hotel Management
22 Aug 2024 by a, Hotel Management
Dear Denny,Thank you so much for your review of Gaia Residence.The hotel is a 10-minute walk from the metro station, which is right beside a big department store: El Corte Inglés (it has restaurants as well). We hope you will visit us again.Kind regards,Gaia Residence
by A verified traveler
Posted 20 Aug 2024
It was very clean and big for the family. Thank you
Comment from Hotel Management
20 Aug 2024 by a, Hotel Management
Dear Jenny,Many thanks for sharing your experience with us.I am truly delighted to read about your last stay here at Gaia Residence and I hope to welcome you again the next time you visit Porto and Vila Nova de Gaia.Best Regards,Gaia Residence
by A verified traveler
Posted 6 Aug 2024
The ac was not working for almost two days and no one came until 11:30 at night the second night. This was after several complaints to the staff.
Comment from Hotel Management
6 Aug 2024 by a, Hotel Management
Dear Sean,We sincerely apologize for the inconvenience you experienced caused by the AC.We understand the importance of a comfortable environment during your stay.Please rest assured that we are working diligently to resolve the issue and ensure that it does not happen again in the future.Thank you for your understanding and patience.Sincerely,P.R
by A verified traveler
Not bad
Posted 5 Aug 2024 on HotelsThe hotel is the less-nice section of the Holiday Inn that it is housed in. This means that the rooms are not as nice but the amenities (pool, bar, dining room) are great. Our room had a broken lock and was missing towels and bedding when we arrived. The towels and bedding were resolved quickly, the lock never got fixed. The next day the cleaning staff cleaned up our room and took the used towels but didn’t replace them, leaving us with two towels for a family of 4.
Comment from Hotel Management
6 Aug 2024 by a, Hotel Management
Dear Guest,Thank you for sharing your recent experience in our hotel.All our guests' opinions are extremely important to us, so that we can improve our service.We hope to have the pleasure of welcoming you back soon. Kind Regards,P.R
