Ratings based on 192 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fullerton
Posted 3 Nov 2024
by A verified traveler from Germantown
Posted 9 Sep 2024
by A verified traveler
Posted 7 Aug 2024 on Hotels
by A verified traveler
Exemplary
Posted 10 Jul 2024 on HotelsThe stay was an excellent experience. The staff were courteous and professional.
by A verified traveler
Posted 10 Jul 2024 on Hotels
by A verified traveler from massillon
Posted 5 Jul 2024
The property is amazing but they are ruining the “TAJ”name . The first room they gave us had horrible sewer back up smell and musty odor that made me gag and cough all night and next day we requested a change of room and they did change it which is good but it should not come to that . There was “hair “ in the food. The server had such horrible body odors and sweat smell which was over powering the smell of the food they were serving
Comment from Hotel Management
6 Jul 2024 by General Manager, Hotel Management
Dear Sir,Greetings from The Gateway Hotel Pasumalai Madurai!Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. This is certainly not reflective of the high standards we strive to maintain, and we deeply regret that we fell short in providing you with the exceptional experience associated with the Taj name.We are particularly concerned to hear about the issues with the room condition and the unpleasant smell. We have taken immediate steps to address these concerns to ensure that such situations do not occur in the future. Additionally, we have reinforced our hygiene protocols to prevent any recurrence of such incidents in our dining services.Your feedback is invaluable to us as it helps us to improve and serve our guests better. We hope you will give us another opportunity to provide you with a stay that meets your expectations.Thank you once again for bringing this to our attention.Sincerely,Vishal SrivastavaGeneral ManagerThe Gateway Hotel Pasumalai Madurai
by A verified traveler
Posted 12 May 2024
The staff was super friendly. They helped with local travel and commute. Property is unique, quiet and serene, one with nature. Pandian, Ram, Sudipto were specifically super helpful. They made us feel like home. Paid attention to every detail and provided excellent recommendation. Food and Breakfast buffet were amazing.
Comment from Hotel Management
6 Jul 2024 by General Manager, Hotel Management
Dear Madam,Greetings from the Pasumalai hills of Majestic Madurai!Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and found our property to be unique, quiet, and serene. It is especially heartening to know that our staff, particularly Pandian, Ram, and Sudipto, made you feel at home with their exceptional service and attention to detail.We are also pleased that you appreciated our local travel assistance and the food and breakfast buffet. Your kind words motivate us to continue providing the best experience for our guests.Thank you once again for sharing your experience. We look forward to welcoming you back for another memorable stay.Sincerely,Vishal SrivastavaGeneral ManagerThe Gateway Hotel Pasumalai Madurai
by A verified traveler
Stay with the nature
Posted 3 Apr 2024 on HotelsThe over all property was very good. Big sized room. Lovely location, beautiful surroundings. Lots and lots of peacocks offering a wonderful sight as well as lots of photo taking opportunities.
However, the bathroom and its fittings were outdated and badly need renovation.
by A verified traveler
Posted 19 Mar 2024
by A verified traveler
Posted 16 Feb 2024
Everything was excellent. Vellamma and all the staff took great care of our comfort while we stayed at the hotel. Thank you all.
