Ratings based on 417 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Guest Experience Team, Hotel Management
Apreciado Sra. María, Queremos agradecerle sus comentarios tan positivos tras su reciente visita. Nos alegra mucho saber que hemos podido cubrir sus expectativas y que la estancia haya sido de su agrado. Deseamos darle la bienvenida de nuevo muy pronto. Atentamente, Equipo Guest Experience UMusic Hotel Madrid
by A verified traveler
Posted 8 Dec 2024
Great location
Comment from Hotel Management
9 Dec 2024 by Guest Experience Team / UMusic Hotel Madrid, Hotel Management
Dear Mr. James,Thank you for your very positive feedback after your recent visit. We are glad to hear that your expectations have been met and that your stay was to your liking and the location made it even more special. We look forward to welcoming you back very soon and send you our best regards, Guest Experience TeamUMusic Hotel Madrid
by A verified traveler from Annandale
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Guest Experience Team / UMusic Hotel Madrid, Hotel Management
Dear Justin,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future.Yours sincerely,Guest Experience TeamUMusic Hotel Madrid
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Experience Team, Hotel Management
Dear Soumya,Thank you very much for taking a few moments to share your experience with us.We hope to welcome you back sometime soon.Warm regards,Guest Experience TeamUMusic Hotel Madrid
by A verified traveler
Posted 13 Nov 2024
No soap in room other than body wash. Every square foot of counter space taken up with stuff. No where to put our own stuff. Great location, but room too small.
Comment from Hotel Management
14 Nov 2024 by Guest Experience Team/UMusic Hotel Madrid., Hotel Management
Dear R. Douglas,We are sorry to hear that the size of the room and bathroom did not match your expectations. At UMusic Hotel Madrid, your comfort is a top priority, and we truly value your feedback. We would love the opportunity to improve your experience on future visits, so we are always open to hearing your preferences and needs. We sincerely appreciate your feedback and would be honoured to welcome you back for a more satisfying stay.Best regards,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Guest Experience Team/UMusic Hotel Madrid., Hotel Management
Dear Mrs. Beth, Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future.Yours sincerely,Guest Experience TeamUMusic Hotel Madrid
by A verified traveler
Posted 11 Nov 2024
In a very convenient location! Super clean and has all the amenities you may desire while in Madrid. Be warned that unless in a city taxi, car services will not pick up or drop off directly in front of the hotel. It was no problem for me, and although it’s a short walk to the nearest main street, this is something to be aware of if / when carrying luggage. I’d stay here again!
Comment from Hotel Management
13 Nov 2024 by Guest Experience Team/UMusic Hotel Madrid., Hotel Management
Dear Mr. Kevin Vis, Thank you for your very positive feedback after your recent visit. We are glad to hear that your expectations have been met.Due our location few taxi drivers do not want to drive until the hotel as due some regulations, however all the taxis and VTC cars are allowed to arrive in fron of the hotel. We apologize for any inconvenience caused with this topic. We look forward to welcoming you back very soon and send you our best regards,
by A verified traveler
Posted 11 Nov 2024
very well appointed and clean hotel, the staff were all friendly and great. The buffet breakfast was nice and the live music and champagne were a great touch. The bread was v. strange, but you can ask a member of staff for a regular toast.
The only slight downside of the room was that the bed was too small (we requested a king size but didn't receive that) and so we didn't sleep as well as we could have done. To be fair we were too tired to ask for a different room, but in retrospect we should have done. Having said all that - the hotel is stylish, super clean and in a superb location, with a theatre on-site. I would definitely recommend.
Comment from Hotel Management
13 Nov 2024 by Guest Experience Team/UMusic Hotel Madrid., Hotel Management
Dear Mrs. Iryna, We are sorry to hear that the size of the bed did not match your expectations. At UMusic Hotel Madrid, your comfort is a top priority, and we truly value your feedback. We would love the opportunity to improve your experience on future visits, so we are always open to hearing your preferences and needs. We sincerely appreciate your feedback and would be honoured to welcome you back for a more satisfying stay.Best regards,Guest Experience TeamUMusic Hotel Madrid
by A verified traveler from Amman
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Guest Experience Team / UMusic Hotel Madrid, Hotel Management
Dear Muhanad,Thank you very much for taking a few moments to share your experience with us. We are very happy to know that we have lived up to your expectations, so it will be a pleasure to have you with us again in the near future.Yours sincerely,Guest Experience Team/ UMusic Hotel Madrid
by A verified traveler
Posted 5 Nov 2024
El mejor hotel que me quede en todo Europa. Lucio nos trato excelente. Y la ubicación no se puede más. Estás a 10 minutos a todo. 10 puntos!
Gracias por todo!
Comment from Hotel Management
6 Nov 2024 by Guest Experience Team / UMusic Hotel Madrid, Hotel Management
Apreciada Sra. Michelle, Muchas gracias por sus honestos y tan positivos comentarios sobre el servicio recibido en U Music Hotel Madrid. Compartiremos su feedback con todo el personal y especialmente con Lucio. Esperamos poder darles la bienvenida de nuevo muy pronto. Atentamente,
