Ratings based on 130 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Guest Experience Team, Hotel Management
Dear Bert,Thank you for sharing your review about your last stay at Thompson Madrid.Our aim is providing our guests with an extraordinary experience, so we are so happy to know that we have achieved it. On behalf of all the team, we are looking to welcoming you back very soon! Sincerely,
by A verified traveler
Posted 15 Nov 2024
OK
Comment from Hotel Management
17 Nov 2024 by Guest Experience Team, Hotel Management
Dear Vivian,Thank you for sharing your review about your last stay at Thompson Madrid.Our aim is providing our guests with an extraordinary experience, so we are so happy to know that we have achieved it. On behalf of all the team, we are looking to welcoming you back very soon! Sincerely,
by A verified traveler
Posted 8 Nov 2024
Excellent hotel! The only problem is that the construction of the “plaza” limits the access and complicates the transportation.
Comment from Hotel Management
9 Nov 2024 by Guest Experience Department - Thompson Madrid , Hotel Management
Dear Jose, We would like to thank you for taking some minutes of your valuable time to share your recent experience with us. For us it is very important all the feedback, in order to keep improving. We are very glad that in spite of the subject you brought up, you enjoyed your stay with us. We really hope to welcome you back in a near future (without the works outside) Sincerely,
by A verified traveler
Posted 23 Oct 2024
We LOVED this hotel!!
Comment from Hotel Management
26 Oct 2024 by Guest Experience Department - Thompson Madrid , Hotel Management
Dear Kelsey, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay with us. Our team works hard to provide the best experience possible, and your feedback means a lot to us. We hope to welcome you back soon!Warm regards,
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Guest Experience Team, Hotel Management
Dear Alexandre,Thank you for taking the time to rate your recent stay with us! We are thrilled to see that you had a wonderful experience at our hotel. We look forward to welcoming you back for another exceptional stay in the future!Warm regards,
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Guest Experience Team, Hotel Management
Dear Thomas, Thank you for sharing your review about your last stay at Thompson Madrid.Our aim is providing our guests with an extraordinary experience, so we are so happy to know that we have achieved it. On behalf of all the team, we are looking to welcoming you back very soon! Sincerely,
by A verified traveler
Posted 4 Oct 2024
Nice but carpet in room under bed was filthy
Comment from Hotel Management
10 Oct 2024 by Guest Experience Team, Hotel Management
Dear Jay,Thank you for your feedback. We're glad you found your stay nice, but we apologize for the cleanliness issue with the carpet under the bed. Your comments have been noted, and we will address this with our housekeeping team to ensure it doesn't happen again. We hope to have the opportunity to welcome you back for an improved experience!
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
10 Oct 2024 by Guest Experience Team, Hotel Management
Dear Sion, Thank you for sharing your review about your last stay at Thompson Madrid.Our aim is providing our guests with an extraordinary experience, so we are so happy to know that we have achieved it. On behalf of all the team, we are looking to welcoming you back very soon! Sincerely,
by A verified traveler
Posted 28 Sep 2024
Construction in front of the property.
Comment from Hotel Management
10 Oct 2024 by Guest Experience Team, Hotel Management
Dear Sion,Thank you for your feedback. We are working to minimize its impact on our guests' experience, and we hope the work will be completed soon.We appreciate your understanding and hope that, despite this, you enjoyed your stay with us. We look forward to welcoming you back in the future!
by A verified traveler from Miami
Posted 19 Sep 2024
Good location close to the Plaza del Sol.
Comment from Hotel Management
10 Oct 2024 by Guest Experience Team, Hotel Management
Dear Rodolfo,Thank you for your review! We're glad you enjoyed our prime location near Plaza del Sol. We hope it added convenience to your stay and made exploring Madrid easier. We look forward to welcoming you back soon!
