Ratings based on 94 Verified Reviews
4.8 Room cleanliness
4.7 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
The room is private, clean and quiet.
Plusses:
Especially liked the heated floors (!!)
Could be better:
Wish there had been dish soap for washing up.
Comment from Hotel Management
20 Jan 2025 by Sonder, Hotel Management
Thank you for your review, Elisabeth. We're thrilled to hear you enjoyed the privacy, cleanliness, and quietness of the room. And also, the heated floors.Regarding the dish soap, we actually provide detergent and a sponge in every apartment for handwashing dishes. Plus, each apartment is equipped with a dishwasher, and we leave a complimentary dishwasher capsule for your arrival. If you needed more or had any other needs, we're always just a message away and happy to help during your stay.We hope to welcome you back soon!
by A verified traveler
Posted 4 Jan 2025
Nice place and quite comfortable.
Comment from Hotel Management
9 Jan 2025 by Sonder, Hotel Management
Thank you so much for your kind words, Aravind! We're thrilled to hear you found the place comfortable. We'd love to host you again.
by A verified traveler
Posted 2 Jan 2025
We stayed here for 3 nights during a stay with our family in Madrid (3 kids aged 15, 17, 19) in December. 2 bedroom and 2 bathrooms and a pull out sofa bed. It was nice to have the space for all of us. The kids ordered in one day while we walked down the street to a local restaurant. Amazing food and service just .2 miles away. Great food and walkable. There is a big bar scene around, so it can get a bit loud late in the evening and a churror/coffee place a few doors down which makes it busy for early mornings, which explains why there are ear plugs left on the side tables in the bedrooms. The blinds did not pull down and work for us in the living space and the king size bedroom, so it was bright if lights went on or early in the morning. So make sure you have eye masks if you want to sleep in past dusk. The wifi was not super reliable and very slow. I reached out on the app and they restarted the system, but it still didn't work well. I am not used to staying at places with no receptionist at all. But it seemed to be a common thing in spain. They provided enough towels, blankets for all of us, so i'm not sure what would've happened if we needed more towels or anything specific (especially since we got in late in the evening.) All in all, even with the few minor issues, it was a great location and i would definitely stay here again. they were super responsive via email and app with anything i needed or asked about before the trip.
Comment from Hotel Management
3 Jan 2025 by Sonder, Hotel Management
Thank you so much for your thoughtful and detailed review, Alifya! We’re thrilled that you and your family enjoyed the space and found the location convenient with great food and vibrant surroundings. It sounds like you had a wonderful balance of exploring and relaxing during your stay!We’re sorry to hear about the challenges with the blinds and WiFi. For the curtains, they can sometimes get stuck if pulled quickly, but a gentle pull downward usually gets them back on track. If we had known during your stay, we would have been happy to assist right away.Regarding the WiFi, we did perform a reset and a speed test later on, which showed it was functioning normally. However, we’ll double-check with our maintenance team to ensure everything is working perfectly.We’re glad the setup with towels, blankets, and the overall communication worked well for you. If you ever need anything during a future stay, please don’t hesitate to reach out—we’re always here to help.Thank you again for your kind words, and we’d love to welcome you back next time you’re in Madrid.
by A verified traveler from London
Posted 1 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Sonder, Hotel Management
Thank you for your positive review, Derek! Was a pleasure having you with us and we can’t wait to welcome you again.
by A verified traveler
Posted 8 Dec 2024
My go to location in Madrid
Comment from Hotel Management
10 Dec 2024 by Sonder, Hotel Management
Thank you so much for making us your go-to spot in Madrid, Lisa! We're thrilled to be your preferred choice and look forward to welcoming you back again. Safe travels until then!
by A verified traveler
Posted 30 Nov 2024
Very conveniently located place with all amenities. Washer worked well. Restaurants and shopping nearby. Very friendly staff. will repat.
The only small problem: they disable the AC in the winter months . the customers should have an option regardless of the months
Comment from Hotel Management
10 Dec 2024 by Sonder, Hotel Management
Thank you for your feedback, Paraveen! We're thrilled you enjoyed the location, amenities, and the hospitality of our team.We appreciate your thoughts regarding the AC system. It's designed to provide optimal comfort, allowing guests to adjust the mode and temperature to their preference. If you ever need assistance with its operation, our team is here to help.We look forward to welcoming you back for another great stay!
by A verified traveler
Posted 26 Oct 2024
Love that it’s near all art culture and schools as well as so many lovely local shops and cafes.
Comment from Hotel Management
26 Oct 2024 by Sonder, Hotel Management
Thank you for your review, Journey. We're glad you enjoyed the vibrant art and culture nearby.We'd love to host you again. Safe travels!
by A verified traveler
Posted 25 Oct 2024
I really liked the breakfast brunch the hotel had. It was an excellent spread for not a lot of money.
Comment from Hotel Management
25 Oct 2024 by Sonder, Hotel Management
Thanks for your feedback, Kathryn. We hope to welcome you again for another great stay.
by A verified traveler
Posted 8 Oct 2024
Excellent location..beautiful apartment
Comment from Hotel Management
9 Oct 2024 by Sonder, Hotel Management
Thank you for your review, Crisbel! We’re delighted to know you enjoyed our central location and found the apartment beautiful. Was a pleasure to welcome you and we hope to host you again soon.
by A verified traveler
Posted 3 Oct 2024
It was a safe and quiet apartment. It was a great location.
Comment from Hotel Management
8 Oct 2024 by Sonder, Hotel Management
Thank you so much for your review, Mike! We're glad you enjoyed the safe and quiet atmosphere, as well as the great location. It was a pleasure to have you, and we hope to welcome you back soon!
