Ratings based on 49 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
The smell was really strong. Perhaps of cleaning agent. The place is small but manageable.
by A verified traveler
Posted 9 Sep 2024
Very noisy elevator and very noisy neighbours coming in until 3:00 AM and being very loud. Bedroom too small be it claustrophobic and washroom also
Comment from Hotel Management
18 Sep 2024 by SmartRental Reception Team, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the noise disturbances and the issues with the size of the bedroom and washroom. We understand how these factors impacted your stay and will work on addressing them. We appreciate your comments and hope to improve your experience in the future.Best regards, Smartr Madrid La Latina
by A verified traveler
Posted 10 Jun 2024 on Wotif
Very clean. Small apartment. The building is above the metro so it’s possible to count trains while waiting for sleep. La Latina is not the best neighborhood but it is the same distance to Embajadores which is nicer and very close to the Rastro marketplace. Many places to eat at and couple of night clubs to fill the gaps between trains until the early hours.
All in all good value but a little noisy.
Comment from Hotel Management
23 Jun 2024 by Reception team, Hotel Management
Hello,Thank you for your feedback. I'm glad to hear you found the apartment very clean and appreciated the proximity to dining and nightlife. We understand the noise from the metro can be a bit disruptive and are looking into possible solutions. While La Latina might not be your favorite neighborhood, we're happy you found the location convenient and enjoyed the nearby attractions.Best regards,
by A verified traveler
Pleased, but be aware...
Posted 17 May 2024 on HotelsWe enjoyed our stay at Smartr Madrid La Latina. Clean. Practical. Pleasant area. Close to metro, but we walked to the Prado, the Plaza Mayor, and so forth. We also walked with our luggage from Atocha, so the location was great. We loved having our own kitchen so we could make our own food some meals. The only (unpleasant) surprise was that there was no front desk. Entrance was through a code texted to us. Perhaps I missed that detail in the hotels.com description. So be sure you have a phone number to which that code can be sent. Checkin was paperless, which was tricky and took time before the trip. And you have to pay ahead of time. So those details should be taken into account.
Comment from Hotel Management
24 May 2024 by Equipo de Recepción, Hotel Management
Estimado Timothy,Agradecemos su reseña y su alta calificación. Nos complace saber que disfrutó de su estancia en Smartr Madrid La Latina y que encontró la ubicación conveniente y la instalación limpia y práctica. Tomamos nota de sus comentarios sobre el proceso de registro y el pago por adelantado, y trabajaremos para mejorar la claridad de esta información para futuros huéspedes. Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,
by A verified traveler
Posted 27 Dec 2023
by A verified traveler
Posted 28 Jul 2023 on Hotels
by A verified traveler
Posted 12 Jul 2023
No hot water and the air-condition was broken. It end up sleeping with my family windows open . I contacted with property manager and they said: he willing send some tec im morning to fix the problem. My apartment was D3
by A verified traveler
Mi worst ever checkin experience.
Posted 10 Apr 2023 on HotelsMi worst ever checkin experience. at the check in moment they contact us on whatsapp and requested our credit card info in a suspicious and insecure link . It felt as scammers , they requested all our passport ID again in top of the security numbers of the Credit Card. This was not preview explained in hotels.com at the moment we booked. Also the description say that was an office at the location but the offices was a 15 USD taxi far from the apartment. We could not understand how hotels.com is renting Apartments! This is not correct or at least should be very clear at the moment you book. Now we will have to cancel our credit card as this company got all our info typed and we are very worried. In top of this the location was scary at night. Not recommended at all!
by A verified traveler
Check-in needs some work
Posted 5 Mar 2023 on HotelsHad received an e-mail from the property saying I needed to pay a deposit before they would give me the day-of-arrival entry code to the building with 2 Spanish phone numbers to call- both of which rarely answered. When we did connect, it was a slow process on phone data to follow the link sent to pay the deposit to get the code. We were grateful it wasn't raining, as we would have been standing in the rain for a half hour trying to get it all completed. Once in, the property was fine.
Comment from Hotel Management
12 Mar 2023 by Reception, Hotel Management
Dear Timothy, thank you for your review, your comments help us to improve. We would like to apologize for the slow check-in process. On the other hand, we are glad that you had a great stay with us. We hope the next time we could meet your needs better and offer you a faster and easier check-in process. Best Regards, Reception
by A verified traveler
Posted 20 Nov 2022 on Wotif
We loved staying here since it gave us more freedom than a hotel and we were able to wash and cook a little. The only issue was heating that wouldnt turn off but we were able to remedy this
Comment from Hotel Management
25 Nov 2022 by Front desk., Hotel Management
Dear Christine,Thank you for your review, its been an honor to have you with us, hope to see you again soon.Best regards,
