Ratings based on 548 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
This property was in a great location. Is very utilitarian. The shower is positioned way too high, which causes a mess that you have to clean up. They even leave a mop in the bathroom for you to use because they seem to anticipate that happening. Also, the Wi-Fi was extremely unreliable, which is problematic for overseas travelers who are trying to download apps and map out there Trips for the time that they are in Madrid.
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 5 Jan 2025
Property did not look like the pictures. Definitely needs some upkeeping. The location is great, walking distance to major attractions.
by A verified traveler
Posted 3 Jan 2025
We had a great time, the property was exactly as described, clean and excellent customer service.
by A verified traveler
Posted 1 Jan 2025
Bad cigarettes odor, they cleaned after I notified. So they took care of the issue fast.
by A verified traveler
Posted 31 Dec 2024
El departamento es muy pequeño y el baño incomodo, viejo y sucio
by A verified traveler
Posted 30 Dec 2024
Great little apartment in fun area. We are a family of 5 with 2 teens and the apartment was quite cramped and I can’t imagine 6 in there. The beds were small and the amenities weren’t great. The is a kitchen but no cooking tools, no coffee maker, no cutting knives. We stay in apts so we can make breakfast and lunches and cut down on costs and due to space and lack of utensils it made it impossible.
Sweet little place for a small family or family with small kids but not adults or with bigger kids who want to try and save.
by A verified traveler
Posted 15 Dec 2024
Customer service was bad
Sofa bed was broken and they don’t return the calls
2 people from my party had to move the mattress and sleep in the floor
Property needs a complete maintenance before rent it again
We will never come back
Comment from Hotel Management
30 Dec 2024 by Reception team, Hotel Management
We deeply regret that your experience did not meet expectations and sincerely apologize for the inconveniences you encountered. The issues with the sofa bed and lack of communication are unacceptable, and we understand the frustration this caused.We are truly sorry for your dissatisfaction and thank you for bringing these matters to our attention.
by A verified traveler
Posted 3 Dec 2024
The location was great. There were cafés in less than 10 meters from the front doors. We were less than a 10 minute walk from a market. We were also at the centerpoint between places like the Royal Palace and Parque de El Retiro.
The living space itself was clean, had good appliances, and great water pressure.
Comment from Hotel Management
3 Dec 2024 by Smart Reception Team, Hotel Management
Dear Sissy,Thank you for your kind feedback! We’re glad you enjoyed our central location, cleanliness, and great amenities. We hope to host you again soon!
by A verified traveler
Posted 30 Nov 2024
The location is great. The space is functional. There were hairs in the bathroom. The communication and check in process were very challenging.
Comment from Hotel Management
1 Dec 2024 by SmartR Reception Team, Hotel Management
Dear guest, Thank you for your feedback.We're glad you appreciated the location and functionality of the space. We sincerely apologize for the oversight in the bathroom and the difficulties you experienced with communication and the check-in process. Your comments are invaluable, and we’ll work on improving these aspects to ensure a smoother experience for future guests.We hope to have the opportunity to host you again and provide a better experience.
