Ratings based on 94 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Stayed for business. I was early for check-in, not only did I get the room, but I was given an upgrade! The room was spacious, the bed super confortable, the minibar very well stocked, good shower and stuff. The breakfast was great! And I also had dinner at their restaurant and it was pretty good too. There are at least 4 restaurants that looked great walking distance.
Comment from Hotel Management
12 Nov 2024 by Guest Relations M, Hotel Management
¡Muchas gracias Rubén! Thank you for your wonderful feedback! We are delighted to hear that you had a great and lovely stay with us and enjoyed our hotel and staff service. We look forward to your next visit. Be Well, Saludos,
by A verified traveler from Naples
Posted 24 Oct 2024
Low class Hotel
Comment from Hotel Management
27 Oct 2024 by Guest Relations M., Hotel Management
Gracias Ramón por compartir tu valoración.Recibe un cordial saludo,
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Guest Relations M., Hotel Management
Muchas gracias Eduardo por la excelente valoración. Nos alegra saber que hemos cumplido con tus expectativas y que el hotel ha sido de tu agrado. Un afectuoso saludo,
by A verified traveler
Posted 18 Oct 2024
Very beautiful
Comment from Hotel Management
20 Oct 2024 by Guest Relations M., Hotel Management
Dear Barinderjit ¡Muchas gracias! Thank you for your positive review! We are delighted to hear that you had a good stay. Be well! Best Regards,
by A verified traveler from Mississauga
Posted 15 Oct 2024
Staff was nice, helpful and friendly
Comment from Hotel Management
20 Oct 2024 by Guest Relations M., Hotel Management
Dear Altaf, ¡Muchas gracias! Thank you for your positive review! We are delighted to hear that you had a good stay and we are glad to see that you value our team. Be well! Best Regards,
by A verified traveler
Posted 28 Sep 2024
Excellent choice!
Comment from Hotel Management
28 Sep 2024 by Guest Relations M., Hotel Management
Muchas gracias Eduardo por tu estupenda valoración. Nos complace saber que hemos cumplido con tus expectativas y que la estancia fue de tu agrado. Un cordial saludo,
by A verified traveler
A hidden gem
Posted 4 Aug 2024 on HotelsA nice and clean hotel with warm friendly staff.
There was a shop near by, plus the bus was easy to get used to. It made for a great trip as we commuted into the city.
The area felt safe and clean with no problems.
I travelled with my 14 year old nephew who loved everything about the hotel. Easy transport. Shop and a couple of restaurants near by.
You have to travel about 20/30 minutes into the main area, but it was easy, frequent, safe and unique.
Comment from Hotel Management
6 Aug 2024 by Guest Relations M., Hotel Management
Dear Kevin, Thank you so much for your kind words! We really appreciate your great review and your comments about the staff.Muchas Gracias for choosing Sercotel Pozuelo.Kind Regards,
by A verified traveler
Posted 3 Aug 2024
Loved our stay there! Also staff is super friendly! Recommended!
Comment from Hotel Management
6 Aug 2024 by Guest Relations M., Hotel Management
Muchas gracias Ahmed! Thank you for your feedback! We are delighted to hear that you had a worderful stay and we appreciated your comments about the staff. We look forward to welcoming you back. Be well,
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by AS- Hotel Manager, Hotel Management
Thank you so much Tilen!
by A verified traveler
Posted 28 Jun 2024
Wonderful little hotel that we discovered by mistake due to re-planning. Staff were very attentive. Will be back.
Comment from Hotel Management
2 Jul 2024 by Guest Relations Manager, Hotel Management
Dear Mark, Muchas gracias! Thank you for your wonderful feedback! We are delighted to hear that you had a good stay and it's a pleasure to know that you've appreciated our staff and their dedication. We look forward to welcoming you back. Warm Regards, Guest Relations M.
