Ratings based on 960 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Spent 8 nights in total in a city view room. It was surprisingly quiet and peaceful to sleep at night considering how busy Grand Via is. The pro of being so centrally located also makes it a bit of a con when you’re tired at the end of a busy day exploring and have to dodge waves of people coming at you to get back to your hotel. The breakfast was perfect with plenty of selection. The front desk staff are friendly and helpful. The room was large with plenty of storage. I wouldn’t want to stay here with a friend - there is zero privacy for the bathroom but was fine with a couple. Additionally, housekeeping was a bit inconsistent with time - one day they were knocking on the door just before 8am when we hadn’t left for the day, the next day they were knocking on the door at 3:30pm when we had come back for a nap to prepare for a late night. Our last day there, the didn’t restock the coffee and we had run out of hand soap which didn’t get refilled - non of the containers of toiletries were refilled during our stay of 8 nights. Overall a good stay and we will book with the Room Mate brand again, but will look for a less busy neighborhood which is more our vibe than Grand Via with its global brands and constant crowds.
by A verified traveler
Posted 19 Nov 2024
It’s convenient
by A verified traveler
Posted 14 Nov 2024
personal excelentr desde la puerta hasta arriba.
miguel angel y juan carlos inician con una coordial bienvenida.puedo
recomendar el hotel.
pu
by A verified traveler from Katy
Posted 13 Nov 2024
Great location
by A verified traveler
Posted 13 Nov 2024
Excellent location, friendly staff, clean and spacious room! Breakfast was a good add and well worth it.
by A verified traveler from Wellesley
Posted 12 Nov 2024
Love this hotel. Excellent location in the city center. The rooftop bar has amazing views of the city. Staff is courteous and very friendly. The breakfast buffet is plentiful. the rooms are spacious and well appointed. I like the mid century modern design of the property. My go to hotel in Madrid.
by A verified traveler
Posted 8 Nov 2024
unique set up and friendly staff
Comment from Hotel Management
8 Nov 2024 by Macarena's team ;), Hotel Management
Thank you for your kind words! We're glad you enjoyed our unique setup and friendly staff. We hope to welcome you back for another great stay soon!
by A verified traveler from miami
Posted 1 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Macarena's team ;), Hotel Management
Giselle,Thank you for your score!
