Ratings based on 911 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Overall great. The only thing was that the food servers were incredibly rude when the meals were over.
Comment from Hotel Management
14 Nov 2024 by Esther Manzano - Experience Manager, Hotel Management
Dear Marisa,Thank you very much for taking a few minutes to share with us your review of your recent stay. All the opinions of our guests allow us to improve and move forward in our quest for improvement.We are glad that your days with us were a satisfactory experience and in our establishment you found the perfect place to rest and feel at home after enjoying our privileged location.We hope to welcome you back soon.Best regards.Esther Manzano - Experience Manager
by A verified traveler
Great stay!
Posted 18 Aug 2024 on HotelsGreat location , super nice staff, super good breakfast, comfortable beds.
I would return at anytime.
Comment from Hotel Management
19 Aug 2024 by Esther Manzano - Experience Manager, Hotel Management
Dear Cinzia,Thank you, thank you and thank you a thousand thanks for taking a few minutes to share with us such a wonderful review.It is a real pleasure to discover that your days with us were the best of experiences and that in our establishment you found the perfect place to enjoy a pleasant rest without giving up a privileged location.We also want to thank you for highlighting both the attention received and our breakfast as both are two of the basic pillars on which we build our experiences.We hope to welcome you again soon.Best regards.Esther Manzano - Experience Manager
by A verified traveler
Posted 31 Jul 2024
Very great area, close to the main places and that staff was very helpful!
Comment from Hotel Management
1 Aug 2024 by Esther Manzano - Experience Manager, Hotel Management
Dear Yolanda,Thank you very, very much for taking a few minutes to give us such a wonderful review of your recent stay.It is a real pleasure to discover that your days with us were a memorable experience and that our privileged location allowed you to enjoy not only all the emblematic places that surround us but also the great gastronomic and shopping offer of our neighborhood.We look forward to seeing you soon in what you can consider your home in Madrid,Best regards.Esther Manzano - Experience Manager
by A verified traveler
Posted 24 Jul 2024
Our room was not ready when we checked in and we had to wait about an hour. Staff was brusque but efficient. In the morning, I went to the front desk and asked to have my name on the breakfast list. They did so. I got 1 cup
Of coffee. But shortly after, I was harassed and accused of sneaking in. I explained that my name had been added but I was basically called a liar. I was upset and left and had breakfast elsewhere. At checkout, I got an apology but still had to pay for a breakfast I never had. 17€.
Comment from Hotel Management
27 Jul 2024 by María Romero, Hotel Management
Dear Denis First of all I would like to thank you for choosing us for your stay in Madrid. I would like to begin by apologizing for the issue with the breakfast. I think there has been a misunderstanding, our colleague at breakfast was just confirming your name since the system was not working properly. I am sorry if you felt she was arrasing you, we would never do that since our main goal is to make you feel like home. Regarding the 17 payment, I must inform you that the amount was for the minibar charges, not the breakfast. I hope you decide to give us a new chance to earn your trust. Kind regards,María RomeroHost
by A verified traveler
Posted 22 Jul 2024
The hotel was in a fantastic location to be able to walk everywhere, we didn't use the Metro once in four days.
Some great eating places nearby, once you are off of the main areas.
Would definitely use the hotel again if in Madrid.
Comment from Hotel Management
23 Jul 2024 by Stay at Petit Palace Plaza España, Hotel Management
Dear Andrew,Thank you for taking the time to share your experience with us, we really appreciated. We are very happy to know that you enjoyed a good experience staying at Petit Palace Plaza España and that you particularly enjoyed our central location,thank you very much for your kind words.We hope you take home a nice memory of your visit to Madrid and that you choose us again as your hosts the next time you return to the city. Best regards, Elisa García Guest Service
by A verified traveler
Posted 21 Jun 2024
It was nice and convenient.
Comment from Hotel Management
24 Jun 2024 by Esther Manzano - Experience Manager, Hotel Management
Dear Kenneth,Thank you very much for taking a few minutes and sharing your positive review with all Expedia users.It is a pleasure to discover that your days with us were a positive experience and in our establishment you found the perfect place to enjoy a pleasant rest without giving up a privileged location.We hope to welcome you back soon.Best regards.Esther Manzano- Experience Manager
by A verified traveler
Posted 21 Jun 2024
Very convenient location close to metro and shopping. Room was ok. Staff was fine
Comment from Hotel Management
24 Jun 2024 by Esther Manzano - Experience Manager, Hotel Management
Dear Elbert Thank you very much for choosing us as your hosts for your days in Madrid as well as for sharing the comments of your recent stay.For all of us at Petit Palace Plaza España it is a pleasure to discover that we managed to live up to your expectations and that our privileged location allowed you to enjoy not only all the emblematic places in Madrid but also the wide gastronomic and shopping offer that surrounds us.We hope to welcome you back soon.Best regards.Esther Manzano - Experience Manager
by A verified traveler
Posted 20 Jun 2024
Modern bathroom, comfortable bed. Just right for a city stay. Great staff.
Comment from Hotel Management
21 Jun 2024 by Esther Manzano - Experience Manager, Hotel Management
Dear Sandra, Thank you very, very much for taking a few minutes and sharing with us the wonderful review of your recent stay. For all the team that make up Petit Palace Plaza España is a real pleasure to discover that your days with us were the best possible experience and that in our establishment you found the perfect place to enjoy a pleasant rest without giving up a privileged location.In addition, we want to thank you for highlighting the attention received because every day we give the best of ourselves to make you feel at home and ratings like yours motivate us to continue along this line.It was a pleasure to be your hosts and we hope to welcome you again soon.Best regards.Esther Manzano - Experience Manager
by A verified traveler
Posted 12 Jun 2024
All and all - good value for money!
The staff are very nice and cooperative,
The location is excellent (max 10 minutes walk from EVERYTHING),
The room was a bit disappointing (smaller than I anticipated),
Satisfying breakfast and 24/7 coffee machine for hotel guests
Comment from Hotel Management
13 Jun 2024 by Esther Manzano - Experience Manager, Hotel Management
Dear Nir,Thank you very much for sharing your review with all expedia users.For the entire team of Petit Palace Plaza España is a real joy to discover that your days with us were the best possible experience and that our breakfast gave you the necessary energy to enjoy all the emblematic places that surround us.Also, we want to thank you for the nice words you decide to give to our team because for all of us there is nothing more important than helping you to get the most out of your days in Madrid.We are sorry if the size of the room did not meet your expectations. We have different types of rooms depending on their size so for future stays do not hesitate to tell us any inconvenience and we will look for a solution without delay.We hope to welcome you back soon and we take this opportunity to send you our warmest regards.Esther Manzano - Experience Manager
by A verified traveler
Posted 7 Jun 2024
The facilities were exactly what I needed during my stay in Madrid. Very close to everything. The staff was very friendly (special mention to Elisa and Ana who helped me with everything I needed). Definitely I would recommend and visit in the future.
Comment from Hotel Management
9 Jun 2024 by Stay at Petit Palace Plaza España, Hotel Management
Dear Carlos, First of all, thank you very much for choosing the Petit Palace Plaza España as your accommodation for your stay in Madrid, and especially for sharing your experience with us. We are very happy to know that you enjoyed a good experience staying at Petit Palace Plaza España and that you particularly enjoyed our central location, the comfort of your room and the service of our team, thank you very much for your review, it makes us really proud. We hope you take home a nice memorie of your visit to Madrid and that you choose us again as hosts if you return to the city. Best regards, Elisa García Guest Service
