Ratings based on 804 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
The photos don’t do the hotel justice. I really liked it! The staff was so friendly and the room and bath a awesome
Comment from Hotel Management
7 Jan 2025 by Irene L. Experience Manager , Hotel Management
Dear Ana,First of all, thank you for staying at Petit Palace Chueca during your stay in Madrid. Was a pleasure having you and I am very happy to hear that you really enjoyed your visit. We just hope to see you very very soon.Kind regards!Irene LópezExperience Manager.
by A verified traveler
Posted 29 Dec 2024
This is a great location . The hotel is an average.
Comment from Hotel Management
31 Dec 2024 by Isabel Rodriguez , Hotel Management
Dear Olga,Thank you very much for sharing your experience with us. We are happy to know that you enjoyed our location and that, overall, your stay was pleasant. We take our guests' opinions very seriously and appreciate your comments.We are constantly working to improve our facilities and services, so that we can offer an even more outstanding experience on your next visit. We hope to have the pleasure of welcoming you again and continue to exceed your expectations.We look forward to seeing you soon!Sincerely,Isabel RodriguezHost
by A verified traveler
Posted 16 Dec 2024
The location and easy access, I received my room, key cards and that's it. less than 1 block from subway
Comment from Hotel Management
26 Dec 2024 by Irene L. Experience Manager , Hotel Management
Dear Rafael,First of all, thank you for staying with us during your stay in Madrid. It was an honor to have accommodated you, we appreciate the good rating you gave us. I am happy to know you enjoyed your stay at Petit Palace ChuecaWe look forward to welcoming you again soon.Best regards,Irene LopezExperience Manager
by A verified traveler
Posted 25 Nov 2024
El joven que nos atendió en el check in, Victor fue genial, super amable, nos resolvió todas las dudas y nos apoyó en todo lo que necesitábamos durante la estancia.
Comment from Hotel Management
26 Nov 2024 by Irene L. Experience Manager , Hotel Management
Estimada Maria, En primer lugar, nos gustaría agradecerle su estancia en Petit Palace Chueca y su respuesta a nuestra encuesta.Nos alegramos de que haya disfrutado de su estancia con nosotros. Ha sido un honor tenerla en el hotel. Gracias también por la alta puntuación otorgada.Me alegra mucho saber que recibió un excelente servicio de atención al cliente por parte de nuestro compañero Víctor, le felicito en su nombre.Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro en Petit Palace Chueca. No dude en ponerse en contacto conmigo para cualquier otro motivo,Un cordial saludo,Irene LópezExperience Manager
by A verified traveler
Posted 24 Nov 2024
Great place, Victor checked us in and we had a great time. Great location for everything.
Comment from Hotel Management
26 Nov 2024 by Irene L. Experience Manager , Hotel Management
Dear Joseph, First of all, we would like to thank you for staying at Petit Palace Chueca and answering our survey.We are glad you enjoyed your time with us. It was an honour having you at the hotel. Thank you also for the high score given.I am very happy to hear that you received an excellent customer service from our colleague Victor, I congratulate him on your behalf.We hope to have the chance to welcome you back again in the future at Petit Palace Chueca. Do not hesitate to contact me for any further reason,Best regards,Irene LópezExperience Manager
by A verified traveler
Posted 22 Nov 2024
Small rooms, great location.
Comment from Hotel Management
26 Nov 2024 by Irene L. Experience Manager , Hotel Management
Dear JeffreyFirst of all, we would like to thank you for staying at Petit Palace Chueca and sharing your experience with usWe are glad you liked the location and we are sorry about the room size.We hope to have the chance to welcome you back again in the future at Petit Palace Chueca. Do not hesitate to contact me for any further reason,Best regards,Irene LópezExperience Manager
by A verified traveler
Posted 11 Nov 2024
Everything was great except that our double bed was just two small beds pushed together
Comment from Hotel Management
12 Nov 2024 by Irene L. Experience Manager , Hotel Management
Dear Camille,First of all, thank you for staying at Petit Palace Chueca, and for sharing your experience with us.We are sorry but the type of bed depends on the availability of the hotel, I am sorry if you couldnt have a double bed.We hope to have the chance to see you soon.Kind regards,Irene LópezExperience Manager
by A verified traveler
Posted 10 Nov 2024
Love it all
Comment from Hotel Management
11 Nov 2024 by Irene L. Experience Manager , Hotel Management
Dear Ovidio,First of all, we would like to thank you for staying at Petit Palace Chueca and sharing your experience with us. We are glad you enjoyed your time with us. It was an honour having you at the hotel. Thank you also for the high score given. We hope to have the chance to welcome you back again in the future at Petit Palace Chueca. Do not hesitate to contact me for any further reason,Best regards,Irene López
by A verified traveler
Posted 8 Nov 2024
Excellent
Comment from Hotel Management
11 Nov 2024 by Irene L. Experience Manager , Hotel Management
Dear Chad,First of all, we would like to thank you for staying at Petit Palace Chueca.We are glad you enjoyed your time with us. It was an honour having you at the hotel. Thank you also for the high score given. We hope to have the chance to welcome you back again in the future at Petit Palace Chueca. Do not hesitate to contact me for any further reason,Best regards,Irene López
by A verified traveler
Posted 28 Oct 2024
I did not like the bunk bed in the rooms
Comment from Hotel Management
4 Nov 2024 by Irene L. Experience Manager , Hotel Management
Dear Doris, First of all thank you for staying at Petit Palace Chueca and sharing your experience with us. Please note that when you make a reservation for a family room, it is specified that the room has a bunk bed.Hope to see you soon, Kind regards,
