Ratings based on 910 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pembroke Pines
Posted 7 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guest Service Department , Hotel Management
Estimado Borja,Gracias por su valoración de 4 sobre 5. Nos alegra saber que tuvo una buena experiencia en nuestro hotel. Si tiene alguna sugerencia o aspecto específico que le gustaría que mejoráramos, no dude en hacérnoslo saber. Su feedback es muy valioso para nosotros y nos ayuda a seguir mejorando.Esperamos tener el placer de recibirle nuevamente en el futuro.Atentamente,Andrés PérezGuest Experience Supervisor
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guest Service Department , Hotel Management
Estimada Yarina,Lamentamos que su experiencia en nuestro hotel no haya sido satisfactoria. Agradecemos sus comentarios y nos gustaría saber más detalles sobre los aspectos que no cumplieron con sus expectativas. Su feedback es muy importante para nosotros y nos ayudará a mejorar nuestros servicios. Por favor, no dude en contactarnos directamente para discutir sus inquietudes.Esperamos tener la oportunidad de mejorar su experiencia en una futura visita.Atentamente,Andrés PérezGuest Experience Supervisor
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Paula Güerre - Guest Experience Agent, Hotel Management
Dear Mr. JohnThank you very much for sharing your wonderful experience with us. We are very happy to hear that you enjoyed your stay and that our service met your expectations.We are delighted to have been able to provide you with a pleasant stay and hope to have the pleasure of welcoming you again very soon. Yours sincerely,
by A verified traveler from MAPLE GROVE
Posted 1 Nov 2024
Todo excelente solo les pido tengan café americano por qué no a toda la gente nos gusta el café express café pequeños y muy fuerte creo que es lo único que les falta
Comment from Hotel Management
12 Nov 2024 by Guest Service Department , Hotel Management
Estimado Jaime Santiago,Gracias por su excelente valoración y sus amables palabras. Nos alegra saber que tuvo una experiencia excelente en nuestro hotel. Agradecemos su sugerencia sobre el café americano y tomaremos en cuenta su comentario para mejorar nuestra oferta de bebidas. Consultaremos este tema con los responsables de alimentos y bebidas para asegurar que podamos satisfacer las preferencias de todos nuestros huéspedes. Su satisfacción es muy importante para nosotros y esperamos tener el placer de recibirle nuevamente en el futuro.Atentamente,Andrés PérezGuest Experience Supervisor
by A verified traveler
Posted 1 Nov 2024
Nice hotel close to plaza Mayor. Rooms were very small
Comment from Hotel Management
2 Nov 2024 by Paula Güerre - Guest Experience Agent, Hotel Management
Dear Sebastian,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed our convenient location near Plaza Mayor. It’s wonderful to know that our prime location added value to your visit and allowed you to explore the vibrant surroundings with ease.We apologize if the room size did not meet your expectations. We understand that room space is an important aspect of a comfortable stay, and we regret any inconvenience this may have caused. Your feedback is invaluable to us as it helps us identify areas where we can improve. We are continuously working on enhancing our facilities and services to better meet the needs of our guests.We hope to have the opportunity to welcome you back in the future. Please feel free to reach out to us directly for any special requests or preferences you may have for your next stay. We would be more than happy to assist you in finding a room that better suits your needs and ensures a more comfortable experience.Sincerely,
by A verified traveler
Posted 30 Oct 2024
The really nice place
Comment from Hotel Management
2 Nov 2024 by Paula Güerre - Guest Experience Agent, Hotel Management
Dear Rafaela,Thank you very much for sharing your experience with us. We are very pleased to hear that you found our hotel to be excellent and that our location was the best for your stay.Your kind words are a great motivation for our entire team, who strive daily to provide the best possible service to our guests. We are glad to hear that we have met your expectations and that you enjoyed your time with us.We hope to have the pleasure of welcoming you again very soon and to continue to offer you wonderful experiences.Yours sincerely,
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Guest Service Department , Hotel Management
Estimado Manuel,Muchas gracias por su excelente valoración. Nos alegra saber que su experiencia fue completamente satisfactoria. Esperamos tener el placer de recibirlo nuevamente en el futuro.Atentamente,Andrés PérezGuest Experience Supervisor
by A verified traveler from Brooklyn
Posted 23 Oct 2024
We’ve stayed in Madrid a lot of times, but this hotel gave us the best experience. The room was a little small (we had two suitcases and two carry-ons) but it was manageable. The location couldn’t have been better, right on the Gran Via. Breakfast was good, too. And the rooftop terraces were spectacular. We’ll be staying here again.
Comment from Hotel Management
27 Oct 2024 by Guest Service Department , Hotel Management
Dear Daniel,Thank you very much for your excellent review. We are delighted to hear that you enjoyed your stay and that our location on Gran Vía, the breakfast, and the rooftop terraces contributed to a memorable experience. We appreciate your feedback regarding the room size and will work on improving this aspect. We look forward to welcoming you back on your next visit to Madrid.Best regards,Andrés PérezGuest Experience Supervisor
by A verified traveler
Posted 6 Oct 2024
Smalls rooms and bedrooms 😂
Comment from Hotel Management
9 Oct 2024 by Paula Güerre - Guest Experience Agent, Hotel Management
Dear Gustavo, We appreciated the time you took to give us your honest opinion on your stay and, in particular, the comments regarding your accommodation. We sincerely apologise for any inconvenience caused during your stay. We have taken note of the issues raised. We are working with the relevant teams to solve the matter and improve the conditions offered.Thank you once again for staying with us, and we hope that, in the future, you will give us another opportunity to host you and change your impression of Pestana CR7 Gran Vía.Kind regards,
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Paula Güerre - Guest Experience Agent, Hotel Management
Dear Magaly, We were delighted to hear that your recent stay at Pestana CR7 Gran Vía was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana CR7 Gran Vía for your holiday. We look forward to hosting you again soon at our hotel.Kind regards,
