Ratings based on 498 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Great stay over all nice and clean.
Area is perfect if you have little ones
Beautiful morning walks with playground along the way.
Staff was good but not very welcoming a Simple “hi, good morning” would help but when you walk in they look at you and continue to what ever they were doing
Comment from Hotel Management
14 Nov 2024 by Dep. Reservations, Hotel Management
Dear Daniel,Thank you for your comments.We take into account your assessment of our staff, as this is a very important aspect for us and our aim is to offer a service of 10.We look forward to having the opportunity to meet you again.Greetings,
by A verified traveler from Tampa
Posted 25 Oct 2024
We stayed here a night before our flight back home. The hotel was clean and it was in a nice area with ample parking. The room was clean and the shower was wonderful. I had to call down because the hairdryer was not working properly but they sent me one right away and it was great. Highly recommended!
Comment from Hotel Management
15 Nov 2024 by Dep. Reservations, Hotel Management
Dear Catherine,Thank you for your excellent review.We are glad you enjoyed your stay with us and that you recommend us as an accommodation option in Alcalá.We will be happy to welcome you back on your next visit.Greetings,
by A verified traveler
Posted 5 Oct 2024
Front desk evenings guy is unpleasant, no hello no hi, never will stay in this hotel . Our room keys were disconnected without any reason.
Comment from Hotel Management
15 Nov 2024 by Dep. Reservations, Hotel Management
Dear Irina,We are very grateful for your honest opinion.We take all of your feedback into account to continue improving and try to provide you with a better experience on your next visit. We will discuss this with the reception colleague, as customer service is very important to us.We look forward to having the opportunity to receive it again soon.Greetings,
by A verified traveler
Posted 9 Aug 2024
Great place
Comment from Hotel Management
9 Aug 2024 by Dep. Reservas, Hotel Management
Estimada María Belén,Gracias por su excelente valoración. Estaremos encantados de volver a recibirle.Saludos,
by A verified traveler
Posted 21 Jul 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Dep. Reservas, Hotel Management
Estimado Kim,Gracias por su valoración. Estaremos encantados de volver a recibirle.Saludos,
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Dep. Reservas, Hotel Management
Estimado Jorge,Gracias por su valoración. Estaremos encantados de volver a recibirle.Saludos,
by A verified traveler
Posted 15 Jul 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Dep. Reservas, Hotel Management
Estimado Victor,Gracias por su valoración. Estaremos encantados de volver a recibirle.Saludos,
by A verified traveler
Okay
Posted 8 Jul 2024 on HotelsCustomer service at front desk was friendly and informative. Unfortunately, the cleanliness at the hotel was poor. Our side table was covered in food crumbs, the bathroom did not appear to have been cleaned, and the upstairs deck was unkept.
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Dep. Reservas, Hotel Management
Estimado Scott,Gracias por su valoración. Estaremos encantados de volver a recibirle.Saludos,
by A verified traveler
Posted 6 Jul 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Dep. Reservas, Hotel Management
Estimado Eneko,Gracias por su valoración. Estaremos encantados de volver a recibirle.Saludos,
