Ratings based on 959 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
We enjoy our staying
Very friendly and helpful staff
The hotel is situated at a nice area and a walking distance to many attractions
by A verified traveler
Posted 7 Nov 2024
Great location and reasonably priced
by A verified traveler
Posted 14 Oct 2024
Location is superb. Was able to walk to most attractions and museums. Lots of dining options around the hotel. Would highly recommend to family and friends.
Comment from Hotel Management
20 Oct 2024 by One shot prado 23, Hotel Management
Dear Ms. Anna, thank you very much for your comment and for valuing our establishment. We are glad to know that you enjoyed your stay with us, and that we were able to exceed your expectations. The hotel has a fantastic location in the historic Barrio de las Letras, very close to Madrid's most important museums and downtown. It also has a super helpful staff that will do everything possible to make your stay perfect. We hope to see you again very soon. Best regards,
by A verified traveler from Granada Hills
Posted 9 Sep 2024
The location was very good and the staff were friendly. The only negatives were the coffee maker in the public space, instead of the room, and the rainfall shower didn't have enough pressure. Otherwise, it was a very nice place with a comfortable bed and clean facilities.
We would stay again.
Comment from Hotel Management
6 Oct 2024 by One shot prado 23, Hotel Management
Dear Mr. Raymond, thank you very much for your comment and for valuing our establishment. We are glad to know that you enjoyed your stay with us, and that we were able to exceed your expectations. The hotel has a fantastic location in the historic Barrio de las Letras, very close to Madrid's most important museums and downtown. It also has a super helpful staff that will do everything possible to make your stay perfect. We hope to see you again very soon. Best regards,
by A verified traveler
Posted 8 Aug 2024 on Hotels
by A verified traveler
Posted 8 Aug 2024 on Hotels
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
20 Oct 2024 by Equipo One shot prado 23, Hotel Management
Estimada Sra, Martha, muchas gracias por valorar nuestro establecimiento. Nos alegra saber que han disfrutado de su estancia con nosotros, y que hemos sido capaces de superar las expectativas ofrecidas. El hotel dispone de una fantástica ubicación en el histórico Barrio de las Letras, muy cerca de los museos más importantes de Madrid y del centro. Además dispone de un personal super servicial que hará todo lo posible para que su estancia sea perfecta. Esperamos volver a verles muy pronto. Un saludo,
by A verified traveler
Posted 2 Aug 2024 on Hotels
by A verified traveler
Posted 25 Jun 2024
Friendly staff, a very clean property and room, walking distance to shopping areas, restaurants and other main attractions for tourists. The only think I didn't like was that the room has no AC.
Comment from Hotel Management
6 Oct 2024 by One shot prado 23, Hotel Management
Dear Mrs. Denise, thank you very much for your comment and for valuing our establishment. We are glad to know that you enjoyed your stay with us, and that we were able to exceed your expectations. The hotel has a fantastic location in the historic Barrio de las Letras, very close to Madrid's most important museums and downtown. It also has a super helpful staff that will do everything possible to make your stay perfect. We hope to see you again very soon. Best regards,
by A verified traveler
Posted 12 May 2024
In a beautiful neighborhood with many places to eat and relax. Very clean and modern property.
Comment from Hotel Management
6 Oct 2024 by One shot prado 23, Hotel Management
Dear Mr./Mrs., thank you very much for your comment and for valuing our establishment.We are sorry that the experience has not met your expectations. We take note of your comments and will try to improve in order to offer a better service. We hope to see you again soon.Best regards,
