Ratings based on 972 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
The front desk staff was top notch and knowledgeable. Communication was not an issue. This hotel is a hidden gem not far from city activity.
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 20 Dec 2024
Loved the atmosphere and the rooms were well maintained
by A verified traveler
Posted 15 Dec 2024
Staff were very welcoming and friendly, spoke very good English
Room was smaller than I expected and the bathroom/toilet room very tight
Shower was a great size
by A verified traveler
Posted 13 Dec 2024
The hotel is fine, nothing special itself. The bar staff is lovley and the manager take accountability, however it seems like that the receptionist main soft skills is to be rude, they dont listen and they all have quite an accondisending tone which is simply annoying. Overall the hotel facilities are nice but is defenetly not worth the money that they asking. I strongly raccomand to go elsewhere youll find same service for much cheeper 3 hotel stars or much better service in a different 4 star in the city.
by A verified traveler from Huntingdon Valley
Posted 6 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Vanessa Garrido - Operation manager, Hotel Management
Dear Joanne, Thank you for your nice review. We hope to see you soon.Best regards,
by A verified traveler
Posted 2 Dec 2024
Room had poor lighting and generally the room felt of poor quality. I would not stay again.
Comment from Hotel Management
2 Dec 2024 by Vanessa Garrido - Operation Manager, Hotel Management
Dear Leighton,Thank you for choosing NYX Madrid, we appreciate that you have found a moment to share with us and with the rest of the users, which aspects of the Hotel you liked the most and where you consider that we still have room for improvement. It has been a pleasure to receive your visit on this occasion and we hope to welcome you again very soon.Best regards,
by A verified traveler
Posted 25 Nov 2024
Wonderful! Wr had a great time. Clean, great area, nice staff.
Comment from Hotel Management
2 Dec 2024 by Vanessa Garrido - Operation Manager, Hotel Management
Dear Kare, We are grateful for your recent stay and happy to hear that you had a pleasant time. Thank you for sharing your impressions of our hotel with other travelers. It was a joy to host you, and we hope to see you again in the near future. Warm regards.
by A verified traveler
Posted 22 Nov 2024
Ok, but not worthy the price
Comment from Hotel Management
2 Dec 2024 by Vanessa Garrido - Operation Manager, Hotel Management
Dear guest, Thank you for choosing NYX Madrid, we appreciate that you have found a moment to share with us and with the rest of the users, which aspects of the Hotel you liked the most and where you consider that we still have room for improvement. It has been a pleasure to receive your visit on this occasion and we hope to welcome you again very soon.
by A verified traveler
Posted 15 Nov 2024
Cool if kinda weird looking hotel, not much in the area, especially after 7pm - most dining options are closed and delivery is pretty much your best option. Room was cool, with some wild lighting. Hotel has a bit of an identity crisis, lots going on with the decor and visual direction, kind of a Frankenstein of ideas
Comment from Hotel Management
2 Dec 2024 by Vanessa Garrido - Operation Manager, Hotel Management
Dear Robert, Thank you for choosing NYX Madrid, we appreciate that you have found a moment to share with us and with the rest of the users, which aspects of the Hotel you liked the most and where you consider that we still have room for improvement. It has been a pleasure to receive your visit on this occasion and we hope to welcome you again very soon.
