Ratings based on 986 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 13 Dec 2024
Great location. Very helpful staff. Grateful for the free room upgrade.
by A verified traveler from Beckenham
Posted 10 Dec 2024
Great location, lovely hotel - some lovely touches but not quite 5 star. Expensive for what it is … but highly recommend and will happily return
by A verified traveler
Posted 8 Dec 2024
very nice the location no super busy
Comment from Hotel Management
8 Dec 2024 by Guest Relations, Hotel Management
Dear Elina,Thank you so much for choosing NH Collection Palacio de Tepa for your stay in Madrid and for your nice comments.We are very happy to hear you liked the location,We hope to welcome you back soon!Kind regards, Patricia Carreño,Guest Relations
by A verified traveler from Teaneck
Posted 2 Dec 2024
Amazing stay and staff! Perfect location.
Comment from Hotel Management
7 Dec 2024 by Guest Relations, Hotel Management
Dear Gordon, First of all let me thank you for taking the time in let us know your opinion about your recent stay with us.We are more than happy to know that you had a pleasant stay.You can be sure that we shared your kind word with the whole team and we will continue working in order to reach our guest expectations.We are looking forward to welcome you back very soon.Best regards,Patricia Carreño,Guest Relations
by A verified traveler
Posted 22 Nov 2024
Loved everything about this property. Stayed quite a few days and walked the whole city. This location was perfect.
Comment from Hotel Management
23 Nov 2024 by Guest Relations, Hotel Management
Dear Melinda R,Thank you for having chosen us for your recent stay in Madrid!I would like to express our gratitude for your excellent comments about our Hotel and for sharing your experience.We highly value your opinion in our process of continuous improvement.The complete NH Collection Madrid Palacio de Tepa team hope to see you soon!Best regards,
by A verified traveler
Posted 4 Nov 2024
Excellent location, spacious rooms and great breakfast
Comment from Hotel Management
12 Nov 2024 by Guest Relations, Hotel Management
Dear Mrs. Guzman,Your compliments of the NH Collection Palacio de Tepa are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this was succeeded. Kind regards,
by A verified traveler
Posted 21 Oct 2024
The air conditioning was poor. It was very warm. The staff was ok.
Comment from Hotel Management
28 Oct 2024 by Guest Relarions , Hotel Management
Dear Laurie, Thank you very much for taking some of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your expectations. We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you soon! Best regards,
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 9 Oct 2024
Location
Comment from Hotel Management
10 Oct 2024 by Guest Relations, Hotel Management
Dear Mr. Machado,First of all, we would like to thank you for taking the time to leave us this kind rating. We are glad you found a liking to the location of our hotel in the heart of Madrid. The NH Collection Palacio de Tepa team hopes to see you soon.Kind regards,
