Ratings based on 441 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Staff was very friendly and helpful. Very clean. Close to all the shops and restaurants. Would definitely stay here again.
by A verified traveler
Posted 16 Jan 2025
Good
Comment from Hotel Management
17 Jan 2025 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear José,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 14 Jan 2025
Muy buen servicio, muy limpio y en el mejor sitio
Comment from Hotel Management
17 Jan 2025 by Laura López, Voice of Customer Coordinator, Hotel Management
Estimado Eduardo,Le damos las gracias por su excelente valoración.Es muy agradable revisar sus comentarios y confirmar en su lectura que han podido disfrutar de una excelente limpieza en nuestras instalaciones y de una perfecta atención. Gracias por su tiempo y por su confianza.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 4 Jan 2025
Good
Comment from Hotel Management
4 Jan 2025 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear José,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 2 Jan 2025
Breakfast and people staff was the best
Comment from Hotel Management
4 Jan 2025 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Jorge,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.We are thrilled to hear that our breakfast offerings and staff made a positive impact on your stay. Our team takes pride in delivering exceptional service culture, aiming to provide a memorable room experience and gastronomic experiences. It's wonderful to know that these efforts resonated with you.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 14 Dec 2024
by A verified traveler
Posted 9 Dec 2024
Great staff great place
Comment from Hotel Management
10 Dec 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Jerome,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.We're delighted to hear that you found our staff to be excellent and were pleased with the overall condition of our hotel. Your appreciation for the room cleanliness and the amenities provided truly reflects our commitment to creating exceptional room experiences. We're also glad that our service met your expectations; our team strives to maintain a service culture that focuses on guest satisfaction.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 3 Dec 2024
Excellent location, but rooms are at best 3 star, the hotel breakfast and lobby is excellent
Comment from Hotel Management
6 Dec 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Mr. Bhaskar,Thank you for taking the time to share your comments.We are delighted to hear that you found our location excellent and that our lobby and breakfast offerings were to your satisfaction, highlighting our dedication to providing exceptional gastronomic experiences. However, we regret that certain aspects of the room did not meet your expectations. We take pride in our hotel's recent comprehensive renovation which aimed to enhance the overall room experience, and we are committed to maintaining high standards in all areas. Your comments are valuable to us as they help us to continuously improve our service culture.We hope to have the opportunity of welcoming you back in the future. Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 23 Nov 2024
A nice place to stay. Definitely recommend it!
Comment from Hotel Management
25 Nov 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear guest,Thank you for such a positive review.We're thrilled to hear that you appreciated the meticulous cleanliness of your room, the upkeep of our hotel, and the exceptional service provided by our team. It's also wonderful to know that the amenities enhanced your stay. Our recent renovations and commitment to service culture undoubtedly play a crucial role in ensuring every guest enjoys a superior room experience.It would be a pleasure to welcome you back. Best wishes,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler from San Pedro Garza Garcia
Posted 19 Nov 2024
Location ia very convenient
Comment from Hotel Management
19 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Marco,We would like to thank you for this review about your recent experience in Meliá Madrid Serrano.It's wonderful to hear that our hotel's location proved to be very convenient for your stay. We're delighted that you found the room cleanliness and our hotel's condition to be exemplary, and it's heartening to know that the service provided met your expectations. Our team strives to deliver a superior room experience and service culture, ensuring every guest has a memorable stay.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
