Ratings based on 3 Verified Reviews
3.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bronx
Posted 9 Dec 2021
They took forever to connect us with the online application to open and close the doors. There was supposed to be an email sent but they didn't send it until 3pm on the check in date. So downloading it took forever and we waiting in the cold outside the building. The description didn't mention that there was no elevators, my husband had to climb 3 flights with a back injury. The stairs are old and uneven and he almost fell. That was frightening since he already injured his back and was in pain. We can't find the light switch to turn on the lights in the lobby. The app to open the locks in the room was near impossible to use. It required repetitive tries to open our room. The room smelled like cigarettes upon arriving. The hot water seems to be shared with other apartments since it ran out when my husband showed 1st at 8am. The bathroom is very very tiny. The shower head is so far above the shower stalled that it sprayed onto the electricals (hot water tank that was above the toilet). The heat didn't work. The room was freezing. The entire "hotel" setup seems to be on the entire 3rd floor and the walls are thin so you can hear others despite how considerate everyone tried to move around. Just a terrible facility.
Comment from Hotel Management
9 Dec 2021 by Mit House Team, Hotel Management
Dear client,
Thank you for your feedback and for bringing this to our attention. We are sorry to hear of your less than satisfactory experience with Mit House and hope you will accept our sincerest apologies. We are trying to digitize everything, to make it much easier for our clients.. Also, we think that it´s good for you to know that our customer service department is available 24 hours a day, so you could call us to come and fix any problem you could find. In the description of the apartment, the fact that the apartment has an elevator is not indicated.
We have decided to take the step and make this radical change, installing the digital locks, and we are aware that there may be a few more glitches initially until the hole process will be perfect. The dimensions and characteristics of the house are indicated in the description of the apartment, we try to give all the necessary information to the client, letting him know that the apartment is a small studio. .
In the meantime, if you have any questions, concerns, or further suggestions, don’t hesitate to let us know by replying to this email – we’ll be happy to help!
Best regards,
by A verified traveler
Posted 31 Oct 2021
by A verified traveler
Para repetir
Posted 9 May 2022 on HotelsEl alojamiento fenomenal.
Incómodas las obras de la fachada porque no pudimos abrir bien la ventana (y nos costó encontrar el portal).
Ubicación excelente. Muy limpio y la cama comodísima.
Si tuviera que ponerle una pega, la falta de ascensor
Pero sin duda, para repetir
