Ratings based on 676 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Beautifullly - run hotel. Great front desk, great breakfast, great room, very clean. Will return!
Comment from Hotel Management
11 Dec 2024 by JCC, Hotel Management
Dear Suzanne,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Giuseppe VincelliGeneral Manager
by A verified traveler
Posted 9 Dec 2024
Good service and friendly staff. Hotel is bit dated
Comment from Hotel Management
9 Dec 2024 by JCC, Hotel Management
Dear John,Thank you very much for taking your time and posting your feedback regarding your recent experience at InterContinental Madrid.We are delighted to hear how much you have enjoyed your stay with us. We take great pride in delivering exceptional service and we are glad to know that our team was able to provide you with such a memorable experience. Please rest assured your praising words have been shared with them for further motivation.We really hope we can welcome you back in our hotel, whenever your travels bring you back to Madrid in the future.Sincerely,Giuseppe VincelliGeneral Manager
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Giuseppe Vincelli - General Manager, Hotel Management
Dear Molly,Thank you very much for sharing your experience with us. We are delighted to see that we met your expectations and we hope to have the chance to welcome you back to Madrid soon.Providing the best experience to our guests is our goal and we are very happy to see that you enjoyed your time with us.We wish you a safe trip back home.Best regards,
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Giuseppe Vincelli, Hotel Management
Estimada Monica,Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,Giuseppe VincelliGeneral Manager
by A verified traveler
Posted 18 Oct 2024
Great location staff very helpful much to do around the are
Comment from Hotel Management
19 Oct 2024 by Giuseppe Vincelli General Manager, Hotel Management
Dear Monica,First of all, we want to thank you for choosing us for your stay in the city and for sharing your experience in our hotel. We will share your words with all the staff since it is essential for us that our clients feel at home while staying with us. We sincerely hope to have the opportunity to welcome you back again very soon. Sincerely,Giuseppe VincelliGeneral Manager
by A verified traveler
Posted 13 Oct 2024
Great location, delicious breakfast, very helpful staff, comfy beds, spacious bathroom
Comment from Hotel Management
13 Oct 2024 by Giuseppe Vincelli General Manager, Hotel Management
Dear Monica,I would like to thank you for taking the time to review InterContinental Madrid after your recent stay with us. Our Guest’s experience in our hotel is something that we take great pride in. Guest satisfaction is very important to us and that is why your review is so rewarding for our team. We hope to have the chance to welcome you again really soon. Sincerely,Giuseppe VincelliGeneral Manager
by A verified traveler
Posted 7 Sep 2024
Very good staff excellent customer service easy and fast check in and check out very clean room
Comment from Hotel Management
8 Sep 2024 by Giuseppe Vincelli, Hotel Management
Dear Gaith,First of all, we would like to thank you for your excellent review and for sharing your experience at the InterContinental Madrid.It is very gratifying to know that we have achieved our main objective which is your full satisfaction.We are delighted to know that you enjoyed all our services and we appreciate and thank you very much for your recognition of the attention you received. We strive every day to make our guests feel at home and to provide them with the hospitality that characterises us.It has been a real pleasure to receive you and to have the opportunity to be your hosts in Madrid. We look forward to welcoming you back in the near future.Yours sincerely,Giuseppe VincelliGeneral Manager
by A verified traveler from Lima
Posted 3 Sep 2024
The property needs to be refurbished
Comment from Hotel Management
4 Sep 2024 by JCC, Hotel Management
Dear Raul,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Giuseppe VincelliGeneral Manager
by A verified traveler
Posted 3 Sep 2024
The hotel was clean and elegant. The staff was welcoming and helpful- from the bellman and VIP Checkin to the cleaning staff and lounge staff. We really enjoyed our stay! We will be back.
Comment from Hotel Management
4 Sep 2024 by JCC, Hotel Management
Dear Molly,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Giuseppe VincelliGeneral Manager
by A verified traveler
Posted 1 Sep 2024
great hotel and staff
Comment from Hotel Management
2 Sep 2024 by Giuseppe Vincelli - General Manager, Hotel Management
Dear Marbethe,Thank you very much for sharing your experience with us in Expedia. We are very happy to see we met your expectations and we hope to have the chance to welcome you back soon. We also would like to thank you for your kind words about the staff.Best regards,
