Ratings based on 52 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
We enjoyed our stay. Staff was excellent and extremely helpful. Will definitely stay again.
Comment from Hotel Management
28 Dec 2024 by Front Office Team, Hotel Management
Thank you very much for sharing your recent experience at our Hyatt Regency Residences Madrid.We are glad to know that your stay was according to your expectations, and we were able to assure you a pleasant time as you deserve.We hope to have the opportunity to continue being part of important moments and welcome you again very soon.Sincerely,
by A verified traveler
Posted 29 Nov 2024
The staff was absolutely amazing!!
Comment from Hotel Management
1 Dec 2024 by Front Office Team, Hotel Management
Estimado Muchas gracias por su tiempo y su amable valoración.Es un verdadero placer saber que el servicio proporcionado por el equipo ha cumplido sus expectativas, y que disfrutó de nuestras instalaciones. Esperemos seguir contando con su confianza y verle de nuevo en nuestro Hyatt Regency Madrid Residences para ofrecerle lo mejor de nuestros servicios.Atentamente,Paula HernándezFront Office Team
by A verified traveler
Posted 22 Nov 2024
Amazing property and great service from staff, we will return next time we travel to Madrid!
Comment from Hotel Management
27 Nov 2024 by Guest Experience Department , Hotel Management
Dear Bianca,Thank you for choosing us for your stay and for your feedback.We are glad you completely enjoyed your stay and we hope to welcome you back very soon.Cordially,
by A verified traveler
Posted 11 Nov 2024
These apartments are luxurious, they have allthe things you didnt think of while packing for a vacation. I only booked here for a day because I was going to Barcelona the next day but I deeply regret I didn’t stay there the rest of the week.
Comment from Hotel Management
11 Nov 2024 by Front Office Team, Hotel Management
Dear Angel,Thank you very much for your valued time and kind feedback!!We are delighted to know that your stay was according to your expectations and were able to offer you a pleasant time as you deserve. Personally, I would like to thank you for your very generous comments, will be gratefully shared with our hotel team.We hope to continue being your preferred place in Madrid and welcome you again, very soon to ensure our best.Thanks for your loyalty to Hyatt.Sincerely yours,
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
11 Aug 2024 by Front Office team, Hotel Management
Dear Mr Bitar,Thank you very much for your valued time!We are glad to know that your stay was according to your expectations, and we were able to assure you a pleasant time as you deserve. We hope to continue being your preferred hotel in Madrid and welcome you again very soon.Sincerely,
by A verified traveler
Posted 26 Jul 2024
Thanks for a great stay
Comment from Hotel Management
27 Jul 2024 by Guest Experience Department , Hotel Management
Dear Muawaya,Thank you for choosing us for your stay and for your appreaciation. We are glad that you had a great stay and we hope to welcome you back soon.Cordially,Marina
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
12 Jul 2024 by Marina Bilbao - Guest Experience, Hotel Management
Dear Alex,Thank you for your valued time to share your feedback about your last stay at Hyatt Regency Hesperia Madrid.It is a real pleasure to know that the service provided by the hotel team has met your expectations, and that you enjoyed our facilities.We hope to see you again very soon.Sincerely,
by A verified traveler
Posted 3 Jul 2024
Comment from Hotel Management
27 Jul 2024 by Departamento de Guest Experience , Hotel Management
Estimada Rocío:Muchas gracias por su valoración. Nos alegramos mucho de que haya disfrutado de su estancia y esperamos darle la bienvenida de nuevo muy pronto.Un saludo,Marina
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
19 Jul 2024 by María García - Guest Experience, Hotel Management
Estimado huesped,Agradecemos su valioso tiempo y su amable valoración, oportunidad para mejorar.Estamos consternados con su experiencia durante su reciente estancia. Nos gustaría expresar nuestras disculpas por todos los inconvenientes que se han podido ocasionar.Conforme con los estándares de calidad de Hyatt, siempre nos comprometemos a asegurar lo mejor de nuestros servicios a todos nuestros apreciados huéspedes.Con respecto a su estancia, nos gustaría garantizar un seguimiento detallado y personalizado de las áreas de mejora y sugerencias, por lo que le agradeceríamos su autorización, para proporcionarnos un contacto personal, número de teléfono que nos permite comunicarnos con usted con el fin de asegurar el seguimiento a esta situación y determinar la mejor satisfacción. Esperamos seguir contando con su confianza en Hyatt Regency Hesperia Madrid y su lealtad a Hyatt.Cordiales saludos
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
18 Jun 2024 by Guest Experience Department , Hotel Management
Dear Salomon,Thank your valued time and feedback.We are glad to know that our hotel has achieved your expectations.Hope to see you back soon.Sincerely Guest Experience Department
