Ratings based on 985 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Very good
Comment from Hotel Management
10 Dec 2024 by Andreu Canals, General Manager, Hotel Management
Dear Hussein,Thank you for sharing your experience with us.We are delighted to read that you enjoyed your stay with us.We hope you had the chance to experience our fascinating Art and Archaeology collection, which showcases perfectly restored Roman and Syrian mosaics, adding a unique charm to our hotel atmosphere.We look forward to welcoming you back in the future.Best wishes,Andreu Canals, General Manager
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Andreu Canals, General Manager, Hotel Management
Dear Deborah Joanne, Thank you for taking the time to share your review with us.We are really pleased we met your expectations.It would be a pleasure to have you return on a future occasion.Best wishes,Andreu Canals, General Manager
by A verified traveler
Posted 16 Nov 2024
Very nice hotel.
Well located and clean.
Quiet.
Comment from Hotel Management
19 Nov 2024 by Andreu Canals, General Manager, Hotel Management
Dear Catherine,Thank you for taking the time to let us know your opinion of your recent stay.We are overjoyed that your stay with us at Hotel Villa Real was so enjoyable and met your expectations in terms of cleanliness, tranquility, and our attentive service. It is wonderful to know that our prime location contributed to your positive experience, allowing you easy access to Madrid's most notable attractions and cultural sites.Wishing you all the best and looking forward to your next visit,Andreu Canals, General Manager
by A verified traveler
Posted 5 Nov 2024
When in Madrid, I always stay at the Villa Real. It is centrally located and very comfortable. The staff is terrific.
Comment from Hotel Management
7 Nov 2024 by Andreu Canals, General Manager, Hotel Management
Dear Julie,Thank you for sharing your opinion after your recent stay.We are truly honoured by your remarks regarding your stay at Hotel Villa Real.We are delighted that you enjoyed the central location, the comfort of our establishment, and the courteous service provided by our staff. It is great that the cleanliness of your room, the condition of our hotel, the service you received, and the amenities provided all contributed to a memorable experience. Our team takes great pride in maintaining the high standards that our guests have come to expect, and it's always rewarding to receive such positive feedback.We hope to have the occasion to welcome you back. Kind regards,Andreu Canals, General Manager
by A verified traveler
Posted 20 Oct 2024
The staff was friendly and helpful and the hotel was immaculate! Loved Havier! He gave us recommendations for everything Madrid as well as directions!
Comment from Hotel Management
23 Oct 2024 by Andreu Canals, General Manager, Hotel Management
Dear Patricia,Thank you for taking the time to let us know your opinion of your recent stay.We are truly honored to receive such positive remarks about your stay at Hotel Villa Real.We are delighted that our dedicated team member Havier provided you with exceptional recommendations and directions to enhance your Madrid adventure. It is wonderful to know that the immaculate condition of our hotel, along with the high standard of our room features, contributed to a memorable visit.We hope to see you again soon.Kind regards,Andreu Canals, General Manager
by A verified traveler from Gallatin
Posted 20 Oct 2024
The staff was very responsive.
Comment from Hotel Management
23 Oct 2024 by Andreu Canals, General Manager, Hotel Management
Dear Andrew,Thank you very much for this kind review.We are delighted that you enjoyed the attentive service, the impeccable cleanliness of our rooms, the overall condition of our hotel, and the amenities provided during your stay. It is our pleasure to offer a stay that meets our guests' expectations with dedicated staff, well-maintained facilities, and a commitment to quality in every aspect of our services.We look forward to having the opportunity to welcome you back in the future. Best wishes,Andreu Canals, General Manager
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Director general, Hotel Management
Querido Albert,Estamos muy orgullosos de poder leer que tuvo una óptima estancia con nosotros.Nos alegra mucho que haya depositado su confianza en el Hotel Villa Real eligiéndonos como su hotel de confianza durante estos días que ha pasado en Madrid. Confiamos en que se lleve un maravilloso recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.Sería muy grato volver a hospedarle en un futuro cercano. Atentamente,Andreu Canals, Director general
by A verified traveler
Posted 12 Oct 2024
Quite and clean
Comment from Hotel Management
14 Oct 2024 by General Manager, Hotel Management
Dear Albert,Thank you for sharing your experience with us.We are pleased that you appreciated the cleanliness of our accommodations, as well as the overall condition of the hotel. Our team strives to maintain high standards, ensuring that every guest enjoys a comfortable and inviting atmosphere. We are also glad you found the room amenities satisfactory, as we aim to offer a luxurious experience for all our guests.We would love to welcome you back on a future occasion.Kind regards,Andreu Canals, General Manager
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Director general, Hotel Management
Estimado Carlos,Nos alegra sobremanera recibir su positivo comentario.Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Su satisfacción es nuestra mayor recompensa.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,Andreu Canals, Director general
