Ratings based on 3,503 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Excellent
by A verified traveler
Posted 18 Nov 2024
Cleaning the worst
Comment from Hotel Management
20 Nov 2024 by Hotel Riu Plaza España, Hotel Management
Dear Edgar,Thank you very much for taking the time to share your comments with us.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.Nonetheless, the departments in charge will be notified.Best Regards,Hotel Riu Plaza EspañaOnline Reputation Manager
by A verified traveler
Posted 17 Nov 2024
Since you come in everything is beautiful except your private chofer is not able to leave you in front of hotel so you have to walk a block with your luggage to come into hotel . Other than this inconvenience, everyone is very nice, they treat you like milionaires . The views of hotel and the 360 bar is wonderful , full of life and sexy . This is more a hotel for young people and couples , not so much for children but you can also bring them alone. The area is very walkable but not quiet , is a very large hotel be ready to see a lot of people and elevators are fast and convenient. I give 5 stars to hotel
Comment from Hotel Management
19 Nov 2024 by Hotel Riu Plaza España, Hotel Management
Dear Maricela,It is wonderful when we read the feedback of our beautiful guests and we learn they liked their stay.Thank you very much for taking the time to share your experience.We are already waiting to have you back, Maricela.Love you back!Hotel Riu Plaza EspañaOnline Reputation Manager
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Lo único que NO me gusto, en esta época al ser un edificio (antiguo, renovado) el sistema de aire es controlado por ellos el cual estaba por el tiempo "frio" en calefacción, si querías frio tenias que abrir las ventanas para que se enfriara el cuarto y eso provocaba que entrara el ruido de la Gran Vía y estábamos en un piso 14 por lo demas todo bien.
Comment from Hotel Management
21 Nov 2024 by Hotel Riu Plaza España, Hotel Management
Apreciado Robert,Estamos encantados de recibir su valiosa opinión, la cual es esencial para nosotros. Tenga por seguro que sus palabras serán tomadas en consideración y discutidas con los departamentos relevantes para optimizar nuestros servicios. Esperamos con ilusión la oportunidad de darle la bienvenida de nuevo y superar sus expectativas una vez más.Con un cordial saludo, Hotel Riu Plaza EspañaOnline Reputation Manager
by A verified traveler
Posted 16 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Great location and beautiful hotel.
by A verified traveler
Posted 15 Nov 2024
Excellent service from the moment we arrived loved that we could check in on line breakfast was great staff on reception were helpful explaining the bus and subway routes great that you got shown to a table straight away at the 360 bar as we were guests at the hotel only downfall was the lifts were very slow
by A verified traveler
Posted 15 Nov 2024
Me encanto la experiencia,sin dudas lo recomiendo.
Comment from Hotel Management
19 Nov 2024 by Hotel Riu Plaza España, Hotel Management
Apreciada Mayensi,Gracias por sus palabras.Deseamos que, ojalá nos vuelva a visitar en breve y poder así, ofrecerle otra gran experiencia en nuestra compañía.Saludos cordiales, Hotel Riu Plaza EspañaOnline Reputation Manager
by A verified traveler
Posted 14 Nov 2024
Location is great for tourism and beautiful
Comment from Hotel Management
20 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Loreal,Thank you for taking the time to write such a great review of our hotel on Expedia. It was a pleasure having you stay with us and we are thrilled that you enjoyed all aspects of our property. Certainly, we have passed along your very kind comments to our team leaders! It would be great to welcome you soon again! Until then, we wish you all the best.Yours Truly,Hotel Riu Plaza EspañaOnline Reputation Manager
