Ratings based on 965 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Diego
Posted 19 Jan 2025
All everthing we liked. Thank so much! I love
Comment from Hotel Management
19 Jan 2025 by David H. Dpto Recepción , Hotel Management
Dear Leonor,Thank you very much for your review and your kind words. It fills us with joy to know that you enjoyed your stay with us and that our hotel was to your liking. Our main goal is to create a memorable experience for our guests, and knowing that we were able to meet your expectations motivates us to continue giving our best. We hope to have the pleasure of welcoming you back very soon. Best regards,
by A verified traveler
Posted 11 Jan 2025
A good two nights stay. Exiting the car park was horrendous, we followed sign to salida but gate wasn’t in use. Had to reverse back down a winding ramp. Very difficult and tricky, lumps missing from walls where cars didn’t manage to manoeuvre, spoilt our experience, very stressful as not much room . Staff were lovely
Comment from Hotel Management
11 Jan 2025 by David H. Dpto Recepción , Hotel Management
Dear Ann ,Thank you very much for your review and for highlighting the friendliness of our team, as well as the comfort of the accommodation. We sincerely regret the inconvenience caused in the parking lot. We have already passed your comment to the relevant department to try to solve it. Your feedback is very valuable to us, and we hope to have the opportunity to welcome you again and provide you with a more satisfactory experience. Best regards,
by A verified traveler
Posted 5 Dec 2024
safe, quiet, close to chopping center, close to metro station.
Comment from Hotel Management
6 Dec 2024 by Alberto G.- Dpto recepción, Hotel Management
Dear Walter. We are pleased to know that you have enjoyed our location which is convenient to the nearby boutiques area and restaurants. It will be our pleasure to host you again in the future and if there is anything we can do for you, please let us know. Best regards.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Angel A.- Dpto recepción, Hotel Management
Estimada Lisette, Gracias por puntuarnos tan positivamente. Desde el Hotel Porcel Torre Garden trabajamos para la satisfacción de nuestros clientes. Esperamos volver a verle muy pronto. Un saludo, Angel A. - Dpto. de Recepción.
by A verified traveler
Posted 27 Nov 2024
Staff were amazing and went above and beyond to help us, particularly the lady on reception. She was patient, polite and very personable. Breakfast was tasty with decent coffee. Room was massive! Bed comfy and nice touch to have a kettle and biscuits in the room. Cannot wait to return.
Comment from Hotel Management
28 Nov 2024 by Alberto G. - Front Desk, Hotel Management
Dear Caroline. Thank you for your review and we are so pleased to hear you enjoyed your stay with us. We appreciate your kind comments about the Hotel staff. We are glad you enjoyed the breakfast buffet, where our guest can enjoy a variety of fresh pastry and fruits. We hope that you will stay with us again in the future. Kind regards.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
9 Jan 2025 by Angel A.- Dpto recepción, Hotel Management
Estimada Lisette, Gracias por tomarse tiempo para escribir su opinión después de su reciente estancia en el Hotel Porcel Torre Garden. stamos encantado en ver que nos ha ofrecido la máxima puntuación, por lo que entendemos que ha tenido una agradable y satisfactoria estancia con nosotros. Y esperamos poder volver a verle en sus futuras visitas a Madrid.Reciba un cordial saludo.Dpto recepción-Angel A.
by A verified traveler
Posted 30 Oct 2024
The property is getting old Some up dating should be done
The room was noisy We stayed for three days and the temp was about 10 degrees out side and ten degrees inside It was like sleeping outside They never did get the heat up and running We were cold for three days This was not acceptable
Comment from Hotel Management
7 Nov 2024 by Angel A.- Dpto recepción, Hotel Management
Dear Rene,Thank you for taking the time to write your review after your recent stay at the Hotel Porcel Torre Garden. We appreciate your suggestion regarding the renovation. We are sorry that you were cold during your stay, but when you were at the hotel it was at the time when we changed from air conditioning to heating, so we are sorry for the inconvenience.Kind regards.Reception Department-Angel A.
by A verified traveler
Posted 26 Oct 2024
Place was great overall but they told us the air conditioner was damaged and there was nothing they could do, so we have to keep the windows open in the room.
Comment from Hotel Management
27 Oct 2024 by Pilar H. - Reception Dept., Hotel Management
Dear Jose, thank you very much for your comments after your recent stay with us. We are sorry to hear that you had problems with the temperature in your room, due to the season we are now in, autumn, the central cooling/heating system is on ventilation system as the temperatures at this time of the year are not very high or very low. Even so, we hope to have the opportunity to host you again in our hotel.
by A verified traveler from Aledo
Posted 13 Oct 2024
An apartment building turned into a hotel. Poor lighting inside the room, there is no shower door only a half glass petition to prevent shower water spilling. There are no toiletries only with a bottle of gel soap in the shower. Just a cheap managed hotel surrounded by apartments buildings with same structures, Motel 6 in the US has better amenities.
Comment from Hotel Management
14 Oct 2024 by Angel A.- Dpto recepción, Hotel Management
Dear John,Thank you for taking your time on leaving your feedback after your recent stay at the Porcel Torre Garden Hotel. First of all, you accept our sincere apologies for a less than satisfactory stay on this occasion. Regarding the toilet, the shower screen is tipycal in Spian and reraly a door is seen in a shower. For you, there are no enough toiletries but you need smmething more we can provide you in front desk. And we think that the buildings aparments sorround the hotel is not a reason that explain your bad feedback. We write down your suggestion.Best regards.
by A verified traveler
Posted 9 Oct 2024
Location was not that great.
Comment from Hotel Management
9 Oct 2024 by Alberto G. - Dpto. de Recepción, Hotel Management
Dear Brenda. Thank you so much for your comment. Our property is located just a few meters away the Alsacia metro station and goes directly to city center, Sol. It is hoped, when next visiting Madrid we will have the opportunity to welcome you back again. Kind regards.
