Ratings based on 105 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Lovely staff, lovely and warm hotel.
Special regards to Vangelis, who was exceptional, helped us beyond his job description.
by A verified traveler
Posted 13 Jan 2025
Lovely staff, lovely and warm hotel.
Special regards to Vangelis, who was exceptional, helped us beyond his job description.
by A verified traveler
Posted 4 Jan 2025
Great hotel in the center of Madrid, very centric, however very crowded. The hotel and staff were fantastic!
Comment from Hotel Management
5 Jan 2025 by Raul Sanchez , Hotel Management
Dear Daniel,Thank you very much for choosing us and for taking the time to leave us such a positive review.We are delighted that our clients leave happy and satisfied with the service received at Hotel Montera Madrid Curio Collection By Hilton.We hope to welcome you back soon and that your experience will be even more memorable.Warmest regards,Front Office Team,
by A verified traveler
Posted 4 Jan 2025
Excellent stay!
Comment from Hotel Management
4 Jan 2025 by Raul Sanchez , Hotel Management
Dear Premraj,First of all, thank you very much for choosing us for your stay in Madrid and secondly, we appreciate that you have taken the time to leave us such a positive review.We are delighted to know that you had a memorable stay and we will be waiting for you on your next visit to Madrid to make you feel at home again.Warmest regards,Front Office Team
by A verified traveler
Posted 3 Jan 2025
Fantastic location - very central: off Gran via. Chic decor. Comfortable, spacious and well appointed suites. Outstanding service. A wonderful experience for the family.
Comment from Hotel Management
3 Jan 2025 by Raul Sanchez , Hotel Management
Dear Premraj,Thank you very much for choosing us and thank you very much for taking the time to leave us a review, it is very important for us to know that it has been an exceptional stay for you and your entire family.We hope to have the opportunity to make you feel at home again soon.Regards,
by A verified traveler
Posted 31 Dec 2024
This is a nice property but we didn’t feel the housekeeping standard was anywhere near 5*. Most days during our stay we had to phone reception to have the coffee, milk, etc replenished and on another day we had no towels. Small things but shouldn’t be happening at a 5*. If we stayed again we’d try to get a larger room (we didn’t pick a low category but ours was very small for 2 adults), I’d also want to avail of the beautiful views from the higher floors. Overall a good property but there may be better for the price in Madrid.
Comment from Hotel Management
3 Jan 2025 by Raul Sanchez , Hotel Management
Dear Brenda,Thank you very much for choosing us and thank you very much for taking the time to leave us a rating, it is very important for us to know that it has been a good stay for you.Comments like yours encourage us to continue improving our service every day, so that on a next occasion it will be a 5/5 stay.We hope to soon have the opportunity to make you feel at home again.Regards,
by A verified traveler
Posted 28 Dec 2024
Centrally located, walking distance to shops and restaurants and points of interest The hotel room was beautiful, breakfast at the restaurant was delicious with made to order items and buffet choices. Parking is separate in a public parking for a separate charge. We were very satisfied with our stay.
Comment from Hotel Management
29 Dec 2024 by Veronica, Hotel Management
Dear Hilda,We want to thank you for your positive feedback regarding your last stay at Hotel Montera Madrid, Curio Collection by Hilton.We are happy to know you were able to enjoy our wonderful location and the hotel services and accomodation.Looking forward to welcoming you back soon!Regards,Montera Team
by A verified traveler
Posted 27 Dec 2024
The hotel was magnificent and magical. The view was spectacular and you right in the middle of everything Madrid. Shops and restaurants are right outside the door, plus the hotel roof top was equally lovely. From the very moment we arrived, the concierge staff Esther as well
all the staff was friendly, polite, helpful and thoughtful even leaving us a check out note which was a special touch. I highly recommend this hotel to anyone visiting Madrid.
Comment from Hotel Management
27 Dec 2024 by Raul Sanchez , Hotel Management
Dear Wright,First of all, I would like to thank you for choosing us for your stay in Madrid and for taking the time to leave us such a detailed and positive review.Comments like yours make us feel very happy with the service offered and the team we have at Montera.I will pass on a few personal congratulations to Esther and the entire team for making her stay memorable.We hope soon to have the opportunity to welcome you again in Montera.Cordial and warm greetings,Hotel Montera Curio Collection by Hilton Team
by A verified traveler
Posted 12 Dec 2024
Excelente hotel con un staff sensasional !
Muchas gracias a Santiago (Bellman) por su especiales atenciones
Comment from Hotel Management
12 Dec 2024 by Raul Sanchez , Hotel Management
Estimado Sr Chavez, Muchas gracias inicialmente por elegirnos y por tomarse el tiempo de dejarnos una valoración de nuestro servicio. Para nosotros es muy importante comentarios como el suyo, ya que, indica que vamos por buen camino. Daré personalmente unas felicitaciones a Santiago por hacer que su estancia fuese memorable. Esperamos pronto tener la oportunidad de volver a recibirle y hacerle sentir como en casa. Un cálido saludo, Front Desk Team
by A verified traveler from GIBSONIA
Posted 5 Nov 2024
Everything was excellent except one. Light in toilet turn offs in 2 minutes. Hard to turn them on . They are movement sensitive but doesn’t work
Comment from Hotel Management
9 Nov 2024 by Raul Sanchez , Hotel Management
Dear Yadavendra,Thank you very much for the trust placed in Hotel Montera Madrid Curio Collection By Hilton. We are honored to know that your stay has been to your liking. Feedback like yours helps us improve every day to provide better service every day. We hope to welcome you back to the hotel soon to make you feel at home. best regards Front Desk Team
