Ratings based on 559 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kissimmee
Posted 17 Oct 2024
Every time I go there is amazing
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 24 Sep 2024
The room should have two chairs and a small table so guests can sit in the room and have a private conversation
by A verified traveler
Posted 4 Aug 2024 on Hotels
by A verified traveler
Posted 19 Jul 2024
Good price but didn’t realise it was in the middle of food factories. Had to get taxis everywhere cost over €100.
Comment from Hotel Management
20 Jul 2024 by fernando, Hotel Management
gracias
by A verified traveler
I felt as in my own house
Posted 12 Jul 2024 on HotelsComment from Hotel Management
13 Jul 2024 by fernando, Hotel Management
thank you so much
by A verified traveler
Posted 21 Jun 2024 on Orbitz
Comment from Hotel Management
12 Jul 2024 by FERNANDO, Hotel Management
Lamentamos mucho tu opinión, pero nos gustaría tener mayor contexto de lo ocurrido para verificar lo que comentas. Podrías enviarnos un email a la cuenta recepcion2@hotelmercader.com y así poder brindarte la atención adecuada.
by A verified traveler
Its OK- but so far from the city centre
Posted 16 Jun 2024 on HotelsHotel is in a strange location - nowhere near the city centre, no metro station within walking distance [+5km]. The service in the hotel is OK, the room didnt have 2 towels so went to reception on our way out- they couldnt actually put the towel in the room so we had to collect them when we got back at 0200. Breakfast was OK- although no eggs. Room is good and its usually good value [due to its location] but there is free parking.
Comment from Hotel Management
17 Jun 2024 by fernando, Hotel Management
thanks and Regards
by A verified traveler
Great stay.
Posted 14 Jun 2024 on HotelsHotel is in pristine quality. Very clean, very safe and secure. My room was massive and modern. Staff was very friendly and helpful.
However, the hotel is very out-of-the-way from Madrid and unless you have a vehicle, you will be taking long transportation routes to get to Madrid. There also isn’t much around in terms of dining, shopping or cafes.
Having said that, it’s the perfect spot for an overnight because of the quick taxi to and from the airport (less than 20 minutes)
The positives outweigh the location negative. I was satisfied with my stay.
Comment from Hotel Management
15 Jun 2024 by fernando, Hotel Management
Thanks and Regards,
by A verified traveler
Posted 2 Jun 2024
Quiet, good location, a good option.
Comment from Hotel Management
4 Jun 2024 by fernando, Hotel Management
gracias y saludos
