Ratings based on 692 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
The building itself is going through construction so there are holes in the ceiling and the walls arent painted. The rooms AC does not work so they have really noisy fans that just push the hot air around. There's also tons of construction around the hotel so it's hard to get an uber or taxi that can get to the street. We tried to open a window to get cool air but the construction was nonstop so it was very loud. You can hear people in the hallway and in the other rooms. I would never go back.
by A verified traveler from Denver
Posted 28 Sep 2024
Staff extremely friendly. Good property. Close to airport by uber and close to public transportation. Great room.
by A verified traveler
Posted 13 Sep 2024
It felt like a five star hotel.
by A verified traveler
Posted 2 Sep 2024
The room was clean and had everything we needed. The staff were friendly and helpful. The breakfast was nice. And the location was lovely and quiet, not too far from the metro and close to Real Madrid’s stadium, where we were visiting. We loved our time in Madrid!
by A verified traveler
Posted 2 Aug 2024
by A verified traveler
Posted 10 Jun 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Equipo Hotel Luze Castellana , Hotel Management
Estimado Mohammad,Muchas gracias por haber elegido el Hotel Luze Castellana y haber compartido la valoración de su estancia, otorgándonos la máxima puntuación. Esperamos darle de nuevo la bienvenida. Reciba nuestros saludos más cordiales,
by A verified traveler
Posted 1 Jun 2024
Hotel Luze Castellana was great! The front desk staff is extremely helpful and the hotel is very nice. The rooms are clean and comfortable. It’s in a more residential area but within walking distance to Santiago Bernabeu stadium and many great restaurants. It’s about a 20-30 minute ride from the city center which isn’t bad at all. I was there for 4 days and never had an issue and the breakfast is top notch! Highly recommend!
Comment from Hotel Management
17 Jul 2024 by Equipo Hotel Luze Castellana , Hotel Management
Dear Elizabeth,Thank You for choosing Hotel Luze Castellana. It has been a pleasure . We hope to see You again. Best regards
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 18 Apr 2024
Recomendaría cambiar las camas un poco incómodas para dormir.
by A verified traveler
Posted 27 Mar 2024
Friendly and helpful staff.
