Ratings based on 166 Verified Reviews

3.5 out of 5
78% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

annoyed with hotels.com not hotel.

Posted 1 Oct 2019 on Hotels
never got to stay at this hotel which was a pity, we were told we cancelled the hotel but this was untrue, in fact we had paid for this hotel when we booked but we were unable to reach the hotel because of the time factor, the european cup final was on and due to traffic and accident we could not reach the hotel, but even though we had paid for the break hotels. com decided to take the day we had earned off us, very sad they did this with us paying up front for the hotel, so basically we were the only ones who lost anything.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Jun 2019 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Oct 2018 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Sep 2018 on Hotels
4 out of 5
by A verified traveler

Posted 28 Sep 2018 on Orbitz
I waited to much to receive my dinner. Almost one hour
1 out of 5
by A verified traveler

No airportport shuttle as stated

Posted 26 Sep 2018 on Hotels
I never post comments but I am am this time. The hotel site clearly states “airport shuttle/transfers” under their main amminties. They do not have one and didn’t even know what I was talking about, actually my Spanish wife called because they didn’t speak English. That was the main thing I wanted when I searched. I didn’t care that it was an hour and a half by city transit from the centre because they said they have airport shuttle service. It was too late to try to cancel and rebook another hotel. Also, there is a strip/prostitution club attached to the hotel and 6 story stripper silhouettes on each side of the hotel, conviently not in the pics for obvious reasons. The hotel is clearly used for the hooker’s clients. The 20€ extra I paid to get back and forth from the airport, (public transit, not taxi and multple buses and trains) would have easily covered the cost of a better closer hotel. That’s a lesson learned for being cheap! Now all that said, for 40€ it’s cheap and clean but with no airport shuttle service as stated on their site and not being close at all to the centre, it’s definitely not worth it. Worth it if you are hiring girls from the club I guess. Also, this is no way a 4 Star hotel. Remove the airport shuttle service from your website to prevent others from also getting screwed!
5 out of 5
by A verified traveler

Amazing overall

Posted 2 May 2018 on Hotels
One of the best hotel I have been so far considering quality/price. Very big and clean room. Front office very professionale and kind.
Comment from Hotel Management
10 Mar 2019 by Ana Beatriz, Hotel Management
Thanks for staying with us! Your opinion is very important to us.
4 out of 5
by A verified traveler

Very good hotel

Posted 23 Apr 2018 on Hotels
Hotel is a great price, located outside of madrid but with good bus/metro connections. Room is large and very clean, no international TV channels (Spanish only) Staff very helpful and pleasant but Spanish speakers so used google translate and all was fine!
Comment from Hotel Management
25 Apr 2018 by Ana Beatriz, Hotel Management
Thanks for staying with us! Your opinion is very important to us.
2 out of 5
by A verified traveler

Posted 19 Apr 2018 on Hotels
Comment from Hotel Management
22 Apr 2018 by Ana Beatriz, Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
5 out of 5
Recommended
for Everyone
by A verified traveler from Coventry UK.

Posted 3 Apr 2018
My stay was very good. Just wish I could spend more time there.
Comment from Hotel Management
5 Apr 2018 by Ana Beatriz , Hotel Management
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.