Ratings based on 959 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Coppell
Posted 20 Nov 2024
Excellent location and top notch staff
Comment from Hotel Management
21 Nov 2024 by Online Quality and Reputation Department
Hotel Ch, Hotel Management
Dear Armando, Thank you very much for this kind review of your recent stay.We are glad that your stay with us was a pleasant one and that you enjoyed our location. Thank you for also acknowledging our team's service; your kind comments encourage us to continue with our efforts to make every stay here a memorable one for our guests.We look forward to seeing you again soon.Best regards,Online Quality and Reputation DepartmentHotel Chamartín The One
by A verified traveler
Posted 21 Oct 2024
Location is great. Room & bath are clean and work perfectly.
WIFI is non existent, a disaster.
Room temp was high without possibility of AC
Comment from Hotel Management
26 Oct 2024 by Online Quality and Reputation Department
Hotel Ch, Hotel Management
Dear Alex, Thank you for taking the time to share your review.It is great to know that you were pleased with our hotel and location. We have noted your comments regarding the internet service and we regret that you did not make us aware during your stay as we would have been happy to have intervened to try and find a solution.We hope we will have the opportunity to see you again in the future. Best regards,Online Quality and Reputation DepartmentHotel Chamartín The One
by A verified traveler
Posted 7 Oct 2024
Great location near fast train terminal at Chamartin station allows for direct train trip from airport T4 terminal and easy access for fast train to València etc, convenient when transferring with luggage all at the one stop of Chamartin is this nice clean hotel with restaurant.
Comment from Hotel Management
8 Oct 2024 by Online Quality and Reputation Department, Hotel Management
Dear Naomi, Thank you very much for your kind review.We are pleased that you appreciated the high standards and quality service which we strive to uphold.Moreover, it's a pleasure to know that you found our location ideal.It would be a pleasure to welcome you back. Best wishes,Online Quality and Reputation DepartmentHotel Chamartín The One
by A verified traveler
Posted 29 Sep 2024
Nice clean and friendly inside, outside the hotel chaotic due to construction
Comment from Hotel Management
30 Sep 2024 by Online Quality and Reputation Department, Hotel Management
Dear María, We would like to thank you for this review about your recent experience in our hotel.We are all delighted that you had a wonderful stay and we appreciate your kind words about our excellent service and clean, comfortable rooms. We are however sorry for any inconvenience caused due to the works nearby. While we do not have control over these, we do try our best to ensure that our guests are comfortable at all times.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Online Quality and Reputation DepartmentHotel Chamartín The One
by A verified traveler
Posted 25 Sep 2024
Great location for easy access to transportation and the city.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear Jocelyn, Thank you very much for your kind review.We are glad that you enjoyed your stay with us and that you found our location was ideal for your requirements.It would be a pleasure to welcome you back. Best wishes,Online Quality and Reputation DepartmentHotel Chamartín The One
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Responsable Calidad y Reputación Online
Hotel Cha, Hotel Management
Estimada Erena,Nos alegra mucho que haya depositado su confianza en el Hotel Chamartin The One eligiéndonos como su hotel de confianza durante estos días que ha pasado en Madrid. Confiamos en que se lleve un maravilloso recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.Quedamos a su entera disposición para cuando desee repetir experiencia con nosotros. Un cordial saludo,Responsable Calidad y Reputación OnlineHotel Chamartín The One
by A verified traveler
Posted 15 Sep 2024
This was a great place to sleep after traveling 24 hours and a short walk to the train station in the morning.
Comment from Hotel Management
16 Sep 2024 by Online Quality and Reputation Department
Hotel Ch, Hotel Management
Dear Christy, Thank you very much for your kind review.We are truly thankful for your kind words and happy to know your stay with us was pleasant following your journey.We are delighted that you enjoyed the cleanliness of our rooms, the overall condition of the hotel, the service provided by our staff, and the amenities available in your room. It's great to hear that our proximity to the train station contributed to a more convenient experience for you.It would be a pleasure to welcome you back. Best wishes,Online Quality and Reputation DepartmentHotel Chamartín The One
by A verified traveler from Brampton
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Responsable Calidad y Reputación Online
Hotel Cha, Hotel Management
Estimado Rahul,Nos alegra mucho que haya depositado su confianza en el Hotel Chamartin The One eligiéndonos como su hotel de confianza durante estos días que ha pasado en Madrid. Confiamos en que se lleve un maravilloso recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.Sería un placer que nos honrara nuevamente con su presencia en un futuro próximo. Atentamente,Responsable Calidad y Reputación OnlineHotel Chamartín The One
by A verified traveler
Posted 13 Sep 2024
Very few speaks English.
Comment from Hotel Management
16 Sep 2024 by Online Quality and Reputation Department
Hotel Ch, Hotel Management
Dear Gracia, We would like to thank you for this review about your recent experience in our hotel.We are pleased that you appreciated the high standards and quality service which we strive to uphold. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.We are slightly surprised by your comment as all our reception team speak English nevertheless we will be revising this with them.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Online Quality and Reputation DepartmentHotel Chamartín The One
by A verified traveler
Posted 8 Sep 2024
Very close to the station.
Comment from Hotel Management
12 Sep 2024 by Online Quality and Reputation Department
Hotel Ch, Hotel Management
Dear Yoshiyuki, Thank you very much for this kind review of your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to seeing you again soon.Best regards,Online Quality and Reputation DepartmentHotel Chamartín The One
