Ratings based on 2,021 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fair lawn
Posted 2 Jan 2025
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Eva García-Assistant Director, Hotel Management
Dear Lay. Thank you for posting your review here and for your business. We are happy that you had a good experience with us and you prove this with the highest rating in the survey. Thanks again and I hope to see you soon. Warmest Regards, Eva García-Assistant Director
by A verified traveler
Posted 30 Dec 2024
Very good overall
Comment from Hotel Management
31 Dec 2024 by Eva García-Assistant Director, Hotel Management
Dear Claudia.We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens.I hope we get to see you again in the near future. Thank you again.Best regards,Eva Garcia-Assistant Director
by A verified traveler
Posted 26 Dec 2024
Wonderful location all amenities are walkable , great roof terrace, lovely staff, room was perfectly clean , bathroom was very nice
Comment from Hotel Management
27 Dec 2024 by Eva García-Assistant Director, Hotel Management
Dear Hyumeyra S.Thank you for your review. We are very pleased to read you enjoyed our location, roof terrace, bathroom and the cleanliness. Most of all though I am especially pleased that you enjoyed the service provided by our staf. Finally, thank you also for having shared your satisfaction with us and other travelers. We are looking forward to another chance to host you.Sincerely,Eva García-Assistant Director
by A verified traveler
Posted 26 Dec 2024
For this class of the property it would be nice to have a cattle or coffee machine in the room. It is a shame to charge the guests for cup of tea other than a black tea! The breakfast was very average and the service at the breakfast cafe was pure… the tables were not cleaned and we had to look for the personnel to get the table cleaned.
The property is conveniently located , short walking distance to everything.
Comfortable bed, excellent service at reception.
Comment from Hotel Management
27 Dec 2024 by Eva García-Assistant Director, Hotel Management
Dear Olena.Thank you very much for letting us know your inconveniences regarding your stay at the Hotel Atlántico and we appreciated the time you have taken to bring this matter to our attention.Please accept our sincere apologies for any discomfort this may have caused and please make sure that your comments have been passed onto the appropriate department for corrective action.Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer guests in our hotel.Finally, I am glad to hear that the bed was comfortable, our location convenient and the reception service excellent during your stay.We would like to thank you again for bringing this matter to our attention and we do hope you will allow us the opportunity to accomodate you again on some future occasion.Faithfully yours,Eva García-Assistant Director
by A verified traveler
Posted 24 Dec 2024
Love the area. Hotel is very clean, bed is so comfortable. Staffs are very friendly and helpful. Highly reccomended!
Comment from Hotel Management
27 Dec 2024 by Eva García-Assistant Director, Hotel Management
Dear PANTIP,Thank You for taking the time to write a review about your stay at Hotel Atlántico and for your recommendation. I am very pleased that you enjoyed your stay with us and you found the location to be easy access to all areas of Madrid. Thank you to highlight the cleanliness and comfort in your review.Please rest assured all guest comments are shared with team members on a daily basis. Thank you again and we do look forward to having you stay once again in the near future.Yours sincerely,Eva García-Assistant Director
by A verified traveler
Posted 22 Dec 2024
muy buen lugar para hospedarse
Comment from Hotel Management
24 Dec 2024 by Eva García-Assistant Director, Hotel Management
Estimado Carlos.Gracias por su máxima puntuación y por sus recomendaciones a otros clientes para hospedarse.Esperamos de nuevo su regreso.Un saludo,Eva García-Assistant Director
by A verified traveler from Orlando
Posted 19 Dec 2024
Nice and clean Perfect location
Comment from Hotel Management
20 Dec 2024 by Eva García-Assistant Director, Hotel Management
Dear Magda.We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens.I hope we get to see you again in the near future. Thank you again.Best regards,Eva Garcia-Assistant Director
by A verified traveler
Posted 18 Dec 2024
We were very satisfied with the amenities including in the rooms.
Comment from Hotel Management
20 Dec 2024 by Eva García-Assistant Director, Hotel Management
Dear Rick.Thanks for taking time to post your review of our hotel.We do appreciate all the great comments about our amenities and for your 5 rating in your review.Sincerely,Eva García-Assistant Director
by A verified traveler from Miami
Posted 18 Dec 2024
El hotel esta muy limpio, muy confortable y el personal muy profesional
Comment from Hotel Management
20 Dec 2024 by Eva García-Assistant Director, Hotel Management
Estimada LILIANA.Gracias por su amable comentario y puntuación. Nos satisface saber que su estancia fue confortable, que la limpieza estuvo a la altura de sus expectativas y que el personal fue tan profesional como esperaba.Un saludo,Eva García-Assistant Director
