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Hotel Serrano

4.0 star property
Hotel with a bar, steps from Paseo de la Castellana

Choose dates to view prices

Photo gallery for Hotel Serrano

Reception
Couples dining
Exterior
Restaurant
In-room safe, laptop workspace, soundproofing, free WiFi

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Bidet
Hair dryer
Private bathroom
Laptop workspace
In-room safe
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room

In-room safe, laptop workspace, soundproofing, free WiFi

Double Room

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Bidet
Hair dryer
Private bathroom
Laptop workspace
In-room safe
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Single Room

In-room safe, laptop workspace, soundproofing, free WiFi

Single Room

8.0 out of 10
Very good
(16 reviews)

Highlights

Soundproofed
Air conditioning
HDTV
Bidet
Hair dryer
Private bathroom
Laptop workspace
In-room safe
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

In-room safe, laptop workspace, soundproofing, free WiFi

Superior Room

Highlights

Soundproofed
Air conditioning
HDTV
Separate bedroom
Bidet
Hair dryer
Private bathroom
In-room safe
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

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About the neighborhood

Located in Salamanca, a neighborhood in Madrid, Hotel Serrano is near a metro station. Royal Palace of Madrid and Puerta de Alcalá are notable landmarks, and travelers looking to shop may want to visit Paseo de la Castellana and Gran Via. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or WiZink Center.
Visit our Madrid travel guideOpens in a new window
Map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006

What's nearby

  • Gran Via - 3 min drive - 1.8 km
  • Puerta del Sol - 4 min drive - 2.5 km
  • Bernabéu Stadium - 4 min drive - 2.6 km
  • Plaza Mayor - 5 min drive - 3.6 km
  • El Retiro Park - 5 min drive - 3.6 km

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Five Guys - Serrano - ‬4 min walk
  • ‪Tatel - ‬5 min walk
  • ‪Flor y Nata - ‬3 min walk
  • ‪Delphina Serrano - ‬2 min walk
  • ‪Cervecería Serrano - ‬3 min walk

About this property

Hotel Serrano

Upscale hotel near Paseo de la Castellana
Located close to Puerta de Alcalá and WiZink Center, Hotel Serrano provides a coffee shop/cafe, dry cleaning/laundry services, and car rentals on site. In addition to a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), babysitting (surcharge), and an elevator
  • A 24-hour front desk, a front-desk safe, and concierge services
  • Free newspapers, luggage storage, and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Serrano boast comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and tubs or showers
  • Daily housekeeping and phones

Languages

English, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 1969
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16.5 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Frequently asked questions

Is Hotel Serrano pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Serrano?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Serrano?

Check-out is at noon.

Where is Hotel Serrano located?

Located in Salamanca, this hotel is within 1 mi (2 km) of Paseo de la Castellana, Gran Via, and Puerta de Alcalá. Prado Museum and Puerta del Sol are also within 2 mi (3 km). Nunez de Balboa Station is 7 minutes by foot and Ruben Dario Station is 7 minutes.

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Hotel Serrano Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 230 out of 432 reviews
Rating 8 - Good. 139 out of 432 reviews
Rating 6 - Okay. 42 out of 432 reviews
Rating 4 - Poor. 14 out of 432 reviews
Rating 2 - Terrible. 7 out of 432 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Carolina

Liked: Amenities
Nice hotel perfectly located
Stayed 3 nights in Apr 2025

8/10 Good

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We stayed only one night, but the staff were super friendly and the room very clean
Stayed 1 night in May 2025

8/10 Good

Ingrid

Liked: Amenities
I wait for more because of the reviews! The bathroom excelent the room nothing especial
Stayed 3 nights in Aug 2025

8/10 Good

Stella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is located in an upscale shopping area but still very quiet in the night, walkable distance to major tourist attractions
Stayed 2 nights in May 2025

10/10 Excellent

Maria del Pilar

Liked: Cleanliness, amenities, property conditions & facilities
Very nice experience! Location great!!! The staff very kind
Stayed 1 night in May 2025

10/10 Excellent

Antonella

Liked: Cleanliness, amenities, property conditions & facilities
Has the best location in all Madrid. Only on block from the best street of the city. Very safe and easy to move in taxi. The location is very very amazing. The rooms are renovable and th staff is veey nice.
Stayed 2 nights in May 2025

10/10 Excellent

Basel

Liked: Cleanliness, amenities, property conditions & facilities
A very pleasant experience at Hotel Serrano. Spacious clean rooms , great breakfast, nice bar area . Not a flashy or luxury hotel but it is elegant . Excellent location next to Serrano street and many shops and restaurants. Very good value for the price. Highly recommended .
Stayed 3 nights in Jun 2025

10/10 Excellent

kaylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and access to the train station, shopping district and museums.
Stayed 2 nights in Feb 2025

10/10 Excellent

Dag

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria del Pilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!! I will be there again
Stayed 1 night in May 2025

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service
Excellent location
Stayed 3 nights in Oct 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay!!
Stayed 6 nights in Oct 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for families visiting Madrid. Safe, clean and walkable to attractions, shopping and restaurants
Stayed 1 night in Sep 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Great location and excellent value for money. Friendly and efficient staff. Will be returning in future
Stayed 1 night in Feb 2025

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good location on the best shopping street in town. Modern fresh clean feel. Very helpful friendly staff. Felt welcomed & cared for.
Stayed 1 night in Dec 2024

8/10 Good

Maria F

Liked: Cleanliness, staff & service

Excelente location, bad room

Excelent location, in the heart of Salamanca, ., but the room is definitely not a room of a 4-star hotel room. No mirror , no closet, the phone does not work. Apart that noise isolation is not good.
Stayed 11 nights in May 2025

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great Location, clean, a few minuts from Puerta de Arcalá
Stayed 3 nights in Mar 2024

10/10 Excellent

SHERRY

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, excellent location
Stayed 3 nights in Apr 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option for family trip in Madrid. Walking dustance to attractions, stores and restaurants
Stayed 2 nights in Sep 2024

8/10 Good

Marie de Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a quiet and safe neighborhood which is known for its upscale stores. Conveniently close to metro and bus stops.
Stayed 8 nights in Oct 2024

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2022

8/10 Good

Joseph

Great location, friendly staff, very clean. Lift is small - worked fine but maybe could be upgraded.
Stayed 2 nights in Feb 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for tourists. You can walk to key areas such as El Retiro, Gran Vía, etc.
Stayed 1 night in Nov 2023