Ratings based on 111 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2022
by A verified traveler
Posted 2 Mar 2022 on Hotels
Comment from Hotel Management
3 Mar 2022 by Recepción , Hotel Management
Agradecidos con su puntuación, con eso entendemos que estuvo cómodo.
by A verified traveler
Posted 22 Dec 2021 on Hotels
Comment from Hotel Management
29 Dec 2021 by Recepción , Hotel Management
Gracias por su puntuación
by A verified traveler
Perfect clean hostel
Posted 18 Aug 2021 on HotelsIt was easy to locate and close enough from the train station to walk.Also very close to the AYUNTAMIENTO and police Department as I felt safe in this zone. I loved how they gave us vlean towels and cleaned our rooms, with an extra refrigerator and microwave outside in a different room. I felt like I was more at home.
Comment from Hotel Management
26 Aug 2021 by Recepción , Hotel Management
Mucha gracias por su comentario.
by A verified traveler
Posted 7 Aug 2020 on Hotels
Comment from Hotel Management
11 Aug 2020 by Recepción , Hotel Management
Muchas gracias por su puntuación.
by A verified traveler
Not to be trusted
Posted 26 Dec 2019 on HotelsArrived at check-in to find out my room booking had been cancelled, after travelling from the other side of the world - tired, stressed, with little Spanish, for a booking I'd had for months. Not sure how the manager lives his life, but I then had to beg the front desk assistant to help me find somewhere else. DO NOT STAY HERE, AS YOU HAVE NO GUARANTEE THE ROOM WILL BE THERE WHEN YOU ARRIVE!
Comment from Hotel Management
27 Dec 2019 by recepción, Hotel Management
Dear customer, we thank you for choosing us and we recommend that the next time you make a reservation use a card that has no problems to make the online payment.
Your reservation was canceled because your card was not charged.
We as a hostel cannot wait until night to secure a charge.
a cordial greeting.
by A verified traveler from Cabos san Lucas
Posted 22 Sep 2019
Woman at the reception front desk has a nasty attitude
She told me upon arrival before check in: “ for people like you that’s arrive at all times , is the reason why we got delays working “
Nice welcome ! he is the only black dot at the hostal.
Comment from Hotel Management
2 Oct 2019 by Recepción , Hotel Management
Le contestare en español señor MARCO GOMEZ, ya que es su lengua y nosotros estamos en España.
Vamos a contar lo que a usted le faltó. Usted llegó por la mañana a pedir su habitación sabiendo que la hora de entrada es a las 15:00h. Aun así se le recibió y se le registro permitiendole que dejace su equipaje y pidiendole que regrese a las hora de check-in, porque se estaba limpiando. Aún así usted regreso antes de la hora. La recepcionista le hizo saber lo que usted estaba ocacionando al llegar antes de la hora por segunda vez. Su habitación aun no estaba disponible pero aún asi ella le dio una habitacion que no le correspondia sino a otro cliente, para que pueda alojarse antes de tiempo, ocacionando que se tenga que volver a modificar el orden de las habitaciones. Quizas no ha notado todo esto porque solo ve por usted. Los horarios estan por algo y si se rompen para veneficio de usted hay que ser mas agradecido.
Como vemos que le gusta sentirse americano, le vamos a traducir tambien en ingles.
Un saludo.
I will answer in Spanish Mr. MARCO GOMEZ, since it is your language and we are in Spain.
We will tell you what you lacked. You arrived in the morning to ask for your room knowing that the check-in time is at 3:00 p.m. Even so, he was received and registered allowing him to leave his luggage and asking him to return at check-in time, because he was cleaning. Still you return before the time. The receptionist let you know what you were doing when you arrived before the time for the second time. Her room was not yet available but she still gave him a room that belonged only to another client, so she could stay early, making it necessary to change the order of the rooms again. Maybe you haven't noticed all this because he only sees for you. The schedules are for something and if they break for your benefit you have to be more grateful.
by A verified traveler
Posted 16 Sep 2019 on Orbitz
Comment from Hotel Management
19 Sep 2019 by Recepción , Hotel Management
Gracias por su comentario.
by A verified traveler
Clean & great area!
Posted 2 Sep 2019 on HotelsGreat neighborhood, very clean. Great place to stay when you fly out of Madrid the next morning.
Comment from Hotel Management
5 Sep 2019 by Recepción , Hotel Management
Muchas gracias por su comentario.
by A verified traveler
Flexible
Posted 16 Jun 2019 on HotelsVery flexible. Arrived at midnight and left early next day. Called a taxi for us. Very nice.
Comment from Hotel Management
19 Jun 2019 by Recepción , Hotel Management
Muchas gracias por su comentario.
