Ratings based on 728 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from La Jolla
Posted 14 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Mireya Domingo, Hotel Management
Estimado Sr Joao . Agradecerle enormemente que haya elegido nuestro hotel de cara a su estancia en Madrid. Nos alegra conocer su alta valoración sobre su estancia. Estaremos encantados de poder volver a atenderle cuando guste. Muy Cordialmente. Mireya Domingo, Directora.
by A verified traveler from La Jolla
Posted 13 Nov 2024
Very good hotel. Excellent location, near the restaurants, shopping and major museums.
Staff is nice and very friendly. Strongly recommend.
Comment from Hotel Management
15 Nov 2024 by Mireya Domingo, Hotel Management
Dear Joao,The Hospes Puerta de Alcalá's team would like to thank you for your stay and for your positive feedback.We hope to welcome you again in our hotel in the near future.Best Regards,Mireya DomingoGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Love their hospitality from the moment we arrived with was a late check in the staff has been great overall. Definitely recommend it everything so close..
Comment from Hotel Management
4 Nov 2024 by Mireya Domingo, Hotel Management
Dear Mr. Balmore, Thank so much for your stay with us. We are delighted knowing you had a great experience with us. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, Mireya Domingo, General Manager.
by A verified traveler
Posted 21 Oct 2024
The property is convenient Great area
Comment from Hotel Management
21 Oct 2024 by Mireya Domingo, Hotel Management
Dear Ms Tanyabella, First of all thank you for choosing our hotel for your stay in Madrid. We appreciate your score about us. It will be a pleasure to welcoming back again. Yours Sincerely, General Manager
by A verified traveler
Posted 8 Oct 2024
Construction noise, understaffed, needs an updated.
Comment from Hotel Management
12 Oct 2024 by Mireya Domingo, Hotel Management
Estimada Sra Ana. Lamentamos profundamente que su experiencia no haya sido la adecuada durante su estancia. Tomamos nota de sus comentarios que sin duda nos ayudaran a mejorar y vamos a tomar las acciones necesarias para evitar que vuelva a repetirse. Quedamos a su entera disposición y esperamos pueda recuperar la confianza en Hospes Hotels. Muy Cordialmente, Dirección General
by A verified traveler
Posted 8 Oct 2024
🔥🔥
Comment from Hotel Management
12 Oct 2024 by Mireya Domingo, Hotel Management
Dear Mr. Saleh, Thank so much for your stay with us. We are delighted knowing you had a great experience with us. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, Mireya Domingo, General Manager.
by A verified traveler
Posted 18 Sep 2024
Cool place
Comment from Hotel Management
21 Sep 2024 by Mireya Domingo, Hotel Management
Estimado Sr Ernesto, Agradecerle enormemente que haya elegido nuestro hotel de cara a su estancia en Madrid. Nos alegra conocer su alta valoración sobre su estancia. Estaremos encantados de poder volver a atenderle cuando guste. Muy Cordialmente. Mireya Domingo, Directora.
by A verified traveler
Posted 10 Aug 2024
The staff were so friendly and property is very clean and the area it’s around is very clean surrounded by lots of restaurants and many of the attractions are minutes away by walking.
Comment from Hotel Management
14 Aug 2024 by Mireya Domingo, Hotel Management
First of all, thank you very mucha for your feedback and for the overall score. We hope to see you soon and welcome you back in a near future.Kind Regards,Mireya DomingoGM
by A verified traveler
Posted 31 Jul 2024 on Hotels
great hotel overall
Comment from Hotel Management
9 Aug 2024 by Mireya Domingo, Hotel Management
Thank you very much for your overall score.We hope to welcome you back when your travels bring you back to Madrid.Kind Regards,Mireya DomingoGeneral Manager
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Mireya Domingo, Hotel Management
Dear Mr. Mack, Thank so much for your stay with us. We are delighted knowing you had a great experience with us. It will be a pleasure to welcome you during your next visit at Hospes Hotels. Yours Sincerely, Mireya Domingo, General Manager.
