Ratings based on 678 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Está muy cerca del aeropuerto. La atención es excelente y rápida. Tuvimos un pequeño problema con el baño pero nos resolvieron sin problema y rápido. Muy amables. Todo limpio
Comment from Hotel Management
12 Nov 2024 by MLopez, Hotel Management
Gracias por su amable comentario
by A verified traveler
Posted 17 Aug 2024
Happy environment
Comment from Hotel Management
17 Aug 2024 by Sara G - Guest Service Assistant, Hotel Management
Thank you very much for choosing Holiday Inn Express for your stay at San Sebastian de los Reyes. We are happy to know that your stay met with your expectations and we look foward to welcoming you again.Best Regards
by A verified traveler
Posted 9 Aug 2024
Friendly staff,helpful.
Comment from Hotel Management
13 Aug 2024 by MLopez - Guest Service Manager, Hotel Management
Gracias por compartir la valoración sobre su estancia.Esperamos volver a verles de nuevoSaludos
by A verified traveler
Posted 3 Aug 2024
Great location near the airport, staff very kind and helpful
Comment from Hotel Management
4 Aug 2024 by MLopez, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 24 Jul 2024 on Hotels
Comment from Hotel Management
26 Jul 2024 by Gemma López, Hotel Management
Gracias por su valoración. Un saludo,
by A verified traveler
Posted 18 Jul 2024 on Hotels
Comment from Hotel Management
20 Jul 2024 by Sara P - Guest Service Manager, Hotel Management
Muchas gracias por su valoración tan positiva,Vuelva pronto,Un saludo
by A verified traveler
Posted 18 Jul 2024
Not small refrigerator in the room. It would be convenient for costumers.
Comment from Hotel Management
18 Jul 2024 by MLopez - Guest Service Manager, Hotel Management
Thank you for your feedback
by A verified traveler from San Diego
Posted 17 Jul 2024
For a holiday Inn it was a little run down both outside and inside. The parking is underground and a bit hard to get in and out. If you have a large car you may struggle a bit. The rooms are a little worn and run down. For the price they charge and how far it is from the city center, I don't think it's worth it. The only pros are the breakfast is good, the metro is close but it takes 1:10 hr to get there. The staff is friendly as well.
We only stayed here because there were many other options when we travleled.
Comment from Hotel Management
18 Jul 2024 by MLopez - Guest Service Manager, Hotel Management
Dear Alexader,Thank you so much for your feedback, we are proud to know that you enjoyed your stay with usRegards
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by Sara P - Guest Service Manager, Hotel Management
Muchas gracias por su reseña tan positiva,Vuelva pronto,Un saludo,
by A verified traveler
Posted 14 Jul 2024 on Hotels
Comment from Hotel Management
15 Jul 2024 by MLopez - Guest Service Manager, Hotel Management
Thank you for your feedback!
