Ratings based on 662 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Aug 2024
Happy environment
Comment from Hotel Management
17 Aug 2024 by Sara G - Guest Service Assistant, Hotel Management
Thank you very much for choosing Holiday Inn Express for your stay at San Sebastian de los Reyes. We are happy to know that your stay met with your expectations and we look foward to welcoming you again.Best Regards
by A verified traveler
Posted 9 Aug 2024
Friendly staff,helpful.
Comment from Hotel Management
13 Aug 2024 by MLopez - Guest Service Manager, Hotel Management
Gracias por compartir la valoración sobre su estancia.Esperamos volver a verles de nuevoSaludos
by A verified traveler
Posted 3 Aug 2024
Great location near the airport, staff very kind and helpful
Comment from Hotel Management
4 Aug 2024 by MLopez, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 18 Jul 2024
Not small refrigerator in the room. It would be convenient for costumers.
Comment from Hotel Management
18 Jul 2024 by MLopez - Guest Service Manager, Hotel Management
Thank you for your feedback
by A verified traveler from San Diego
Posted 17 Jul 2024
For a holiday Inn it was a little run down both outside and inside. The parking is underground and a bit hard to get in and out. If you have a large car you may struggle a bit. The rooms are a little worn and run down. For the price they charge and how far it is from the city center, I don't think it's worth it. The only pros are the breakfast is good, the metro is close but it takes 1:10 hr to get there. The staff is friendly as well.
We only stayed here because there were many other options when we travleled.
Comment from Hotel Management
18 Jul 2024 by MLopez - Guest Service Manager, Hotel Management
Dear Alexader,Thank you so much for your feedback, we are proud to know that you enjoyed your stay with usRegards
by A verified traveler from Celina
Posted 13 Jul 2024
Comment from Hotel Management
4 Aug 2024 by MLopez, Hotel Management
Thank you for your great score!
by A verified traveler
Posted 6 Jul 2024
Very professional team
Comment from Hotel Management
7 Jul 2024 by MLopez, Hotel Management
Gracias por su valoración!
by A verified traveler
Posted 28 Jun 2024
The hotel staff are very amicable and they provide an excellent service. The breakfast is great and the hotel in general is well maintained. I really recommend it.
Comment from Hotel Management
29 Jun 2024 by Sara García - Guest Service Assistant, Hotel Management
Thank you very much for choosing Holiday Inn Express for your stay at San Sebastian de los Reyes. We are happy to know that your stay met with your expectations and we look foward to welcoming you again.Best Regards
by A verified traveler
Posted 23 May 2024
Nice place to stay close to airport but far away from Madrid Downtown. Uber or taxi services are insaly expensive, but there is a bus/metro stop 10 to 15 min walking away.
Comment from Hotel Management
24 May 2024 by Gemma López, Hotel Management
Thanks for sharing your comments with us.Sincerely,
by A verified traveler
Convenient and Modern
Posted 13 May 2024 on HotelsGreat hotel for the airport, clean and modern.
Comment from Hotel Management
14 May 2024 by Sara P - Guest Service Manager, Hotel Management
Thank you so much for your review!Sincerely,
