Gran Via Suites The Palmer House

Hotel in Madrid, near Prado Museum

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Dates

July 2025

August 2025

Premium bedding, desk, blackout drapes, iron/ironing board

24-inch TV with digital channels, iPod dock, computer

Overview
Rooms
Location
Policies

Popular amenities

Breakfast available
Laundry
Free WiFi

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 7 of 7 rooms

Family Studio Suite, Refrigerator & Microwave, Tower (222)

Highlights

Heating

Refrigerator

Washing machine

Premium bedding

Blackout drapes/curtains

Private bathroom

Microwave

45 sq m
Sleeps 7
3 Large Twin Beds and 2 Double Beds

Deluxe Twin Room

Highlights

Yard

Separate dining area

Individually furnished

Individually decorated

Heating

Washing machine

2 bedrooms

28 sq m
Sleeps 2
2 Twin Beds

Family Studio Suite, Refrigerator & Microwave, Tower

Highlights

Heating

Refrigerator

Washing machine

Separate bedroom

Premium bedding

Blackout drapes/curtains

Private bathroom

39 sq m
Sleeps 5
1 Large Twin Bed and 2 Queen Beds

Comfort Double Room, Kitchenette, City View (GV 11 - 5 PAX BALCON GRAN VIA, BALCON)

Highlights

Balcony

Separate dining area

Individually furnished

Individually decorated

Heating

Kitchenette

Washing machine

18 sq m
City view
Sleeps 2
1 Double Bed OR 2 Double Beds

Family Studio Suite (GV 17 4 PAX RELAX)

Highlights

Yard

Heating

Washing machine

Separate bedroom

Premium bedding

Blackout drapes/curtains

Private bathroom

29 sq m
Sleeps 4
1 Queen Bed and 1 Twin Bunk Bed OR 1 Queen Bed

Family Studio Suite, Refrigerator & Microwave

Highlights

Yard

Heating

Refrigerator

Washing machine

Premium bedding

Blackout drapes/curtains

Private bathroom

21 sq m
Sleeps 4
1 Queen Bed and 1 Large Twin Bunk Bed

Family Quadruple Room, 2 Double Beds, Bathtub (GV 10 3 PAX)

Highlights

Balcony

Separate dining area

Individually furnished

Individually decorated

Air conditioning

Heating

Kitchenette

Full-sized refrigerator/freezer

37 sq m
City view
Sleeps 4
2 Double Beds

About the neighborhood

Calle Fuencarral, 37-39, Madrid, Madrid, 28002

What's nearby

Gran Via - 2 min walk - 0.2 km
Prado Museum - 11 min walk - 1.0 km
Plaza Mayor - 13 min walk - 1.1 km
Royal Palace of Madrid - 17 min walk - 1.5 km
El Retiro Park - 4 min drive - 2.5 km

Getting around

Gran Via Station - 3 min walk
Madrid Recoletos Station - 13 min walk
Adolfo Suarez Madrid-Barajas Airport (MAD) - 17 min drive

Restaurants

‪Honest Greens Gran Via 7 - ‬1 min walk
‪Steakburger - ‬1 min walk
‪Oink Jamón Ibérico - ‬1 min walk
‪Gran Clavel - ‬1 min walk
‪Museo Chicote - ‬1 min walk

About this property

Gran Via Suites The Palmer House

Hotel near Prado Museum

Located close to Plaza Mayor and Royal Palace of Madrid, Gran Via Suites The Palmer House provides laundry facilities. Stay connected with free in-room WiFi.

You'll also enjoy perks such as:

Continental breakfast (surcharge), airport pick-up service (surcharge), and tour/ticket assistance
Multilingual staff, smoke-free premises, and luggage storage

Room features

All guestrooms at Gran Via Suites The Palmer House have thoughtful touches such as premium bedding and first-run movies, as well as amenities like free WiFi and computers.

Extra conveniences in all rooms include:

Washing machines and irons/ironing boards
24-inch TVs with digital channels and first-run movies
Heating, limited housekeeping, and desks

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Russian, Spanish

Similar properties

Free WiFi
Restaurant
Air conditioning
Babysitting

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Offsite parking available (EUR 18 per day)
24-hour airport pick-up shuttle on request for a surcharge

Food and drink

Daily continental breakfast available 9:30 AM to 11:00 AM for a fee: EUR 4.95 for adults and EUR 4.95 for children

Family friendly

Laundry facilities

Conveniences

Laundry facilities
Luggage storage

Guest services

Housekeeping (once per stay)
Multilingual staff
Tour and ticket assistance

Spa

In-room massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk

Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Towels provided

Entertainment

24-inch TV with digital channels
Computer
First-run movies
iPod dock

Desk
Heating
Iron/ironing board
Washing machine

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: 6 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Late check-in fee for check-in between 8 PM and 9 AM

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: EUR 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

There is no front desk at this property

The check-in location differs from the property location; go to: [Avda. de la Gran Vía 16, 5º izda.]

Guests must contact the property in advance for check-in instructions; your host will greet you

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for EUR 49.0 per day

Cribs (infant beds) are available for EUR 29.0 per day

Property payment types

Important information

Optional extras

Fee for continental breakfast: approximately EUR 4.95 for adults and EUR 4.95 for children
Airport shuttle fee: EUR 36 per vehicle
Nearby parking fee: EUR 18 per day
Early check-in is available for a fee (subject to availability)
Late check-in fee for check-in between 8 PM and 9 AM
Late check-out fee: EUR 50 (subject to availability)
Crib (infant bed) fee: EUR 29.0 per day
Rollaway bed fee: EUR 49.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Gran Via Suites Palmer House Apartment Madrid

Gran Via Suites Palmer House Apartment

Gran Via Suites Palmer House Madrid

Gran Via Suites Palmer House

Gran Via Suites The Palmer House Hotel

Gran Via Suites The Palmer House Madrid

Gran Via Suites The Palmer House Hotel Madrid

Frequently asked questions

Is Gran Via Suites The Palmer House pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Gran Via Suites The Palmer House?

Check-in start time: 1:30 PM; Check-in end time: 6 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 8 PM–9 AM for a fee.

What time is check-out at Gran Via Suites The Palmer House?

Check-out is at 11 AM. Late check-out is available for EUR 50 (subject to availability).

Does Gran Via Suites The Palmer House provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of EUR 36 per vehicle applies.

Where is Gran Via Suites The Palmer House located?

Located in Madrid Centro, this hotel is within a 15-minute walk of Prado Museum and Plaza Mayor. Royal Palace of Madrid and Almudena Cathedral are also within 1 mi (2 km). Gran Via Station and Sevilla Station are within a 5-minute walk.

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Gran Via Suites The Palmer House Reviews

5.4

5.4/10

Cleanliness

5.4/10

Staff & service

8.0/10

Amenities

4.8/10

Property conditions & facilities

2/10

Muy mal, no pare en ese hotel, me mandaron a otro lugar lejos del centro, sin comodidades, ni jabón en el baño, sin desayuno( que estaba incluido) me arruinaron la estadía en Madrid

Stayed 2 nights in May 2019

2/10

No corresponde en absoluto con las fotos de la pagina, habitacion pequeña y sucia, recepcion inexistente, desayuno inexistente, habitaciones muy muy viejas y destartaladas, muebles de segunda mano y rotos, baño tercer mundista, parece una habitacion del extraradio para encuentros casuales, una pena porque el edificio en si, es centrico en plena gran via Madrileña con una ubicacion inmejorable, pero completamente abandonado y casi en ruina, no se puede hablar de suite ya que es un piso antiguo al cual han cerrado una mini habitacion (y ademas le han puesto dos camas supletorias cuando la reserva era para dos personas). Experiencia desastrosa que spero de corazon no volver a repetir, completamente decepcionados con hotels.compor no averiguar que lo que se ofrece en su pagina corresponda a la realidad, de repetirse dejariamos de utilizar esta pagina.

Stayed 1 night in Dec 2018

8/10

Stayed 3 nights in Nov 2018

10/10

Stayed 1 night in Oct 2018

6/10

Stayed 3 nights in Oct 2018

6/10

Carlos and Jonny were a great help in all regards but the property really is a hostel and not a hotel. Unless you are ok with rustic hostel accommodations pick another property. The price is good for being on Grand Via and that was my criteria for a short stay in Madrid on the way home from 2 weeks in Asturius. We wanted to visit the Prado, Saint Gines (best churros in the world), Corte Engles, Plaza Mayor, Sol, and San Miguel Market all in one day. This place is perfect location for all of that.

Stayed 2 nights in Oct 2018

4/10

Se publicita como "Gran Suites", pero son habitaciones mal adaptadas de un piso antiguo de la Gran Via. La habitación que me asiganron daba a un patio interior donde estaban todas las máquinas del aire acondicionado del edificio que hacian un ruido infernal. En la habitación no habia armario y las perchas estaban encima de una mesa. El cuarto de baño sólo esta separado por una mampara baja y en mal estado. Para desayunar habia que esperar turno porque la cocina sólo tiene una mesa. Y, por último, me olvide parte del pijama y el chico encargado no me lo ha enviado a pesar de hablar con él y mandale un mensaje. Bueno, no sé como no vigilan estos establecimientos que no merecen estar abiertos.

Stayed 4 nights in Sep 2018

10/10

Very Good apartment

Stayed 2 nights in Sep 2018

2/10

La reserva la eh hecho por hoteles.com y cuando me diriji allí no me habrieron la puerta a las 12 de la noche que era la hora de la reserva llame y escribí a sus números de teléfono y no me contestaron dejandome con mis dos hijos en la calle y al otro día al llamar contestaron 12 horas después a un Wasap y me llamaron y no me trataron mal y me dijeron que no se hacían responsables por los problemas que tenía que contactar con hoteles.com donde hice la reserva en global super mal deberían sacar a este tipo y sus servicios de esta página.....

Stayed 1 night in Aug 2018

4/10

Mal olor a cigarrillo en todas las areas incluyendo la habitacion, mala comunicacion con el responsable de la entrada

Stayed 1 night in Apr 2018

2/10

Lo unico bueno la ubicación y el trato del propietario,lo demás pésimo!!esl water es ecológico y no puedes tirar papel....una cerdada!se encuentra dentro de la habitación y solo te separa una mampara q además esta estropeada y se desengancha del carril...por supuesto q no habia utensilios de baño..(jabón,champú,cepillo...),solo una toalla x persona y papel higiénico. La ventana no se puede abrir porque se atasca,la persiana si la bajas ya no puedes subirla,y para mas colmo entra frío y por la noche nos congelamos.Si a esto se le puede llamar una “suite” es de escándalo!!no lo recomiendo a nadie y por supuesto no volveré.Y para terminar...la puerta corredera de la habitación es de papel de fumar y se oye TODO!!es el peor sitio donde he estado.

Stayed 2 nights in Apr 2018

2/10

Mal no guarda relación lo publicado en la oferta con la realidad del sitio

Stayed 4 nights in Dec 2017

6/10

Small apartment in very good location in central Madrid at the Gran Via. However, this also the downside: it is very noisy due to the traffic on the big street next to the apartment. It is almost impossible to sleep without ear-plugs. Shower is located next to the bed. Toilette is very small and old-fashioned. On the other hand clean apartment with friendly staff and shared living-room.

10/10

Nuestra estancia ha sido muy buena, la ubicación es perfecta, muy céntrica, la habitación confortable y calentita. De lo mejor el trato recibido por Rey, muy amable, te sientes como en casa. Gracias por todo.

8/10

Sehr freundlicher Empfang mit Einweisung in die Sicherheitsvorkehrungen. Auch zu später Stunde stets zur Hilfe bereit. Schönes, sauberes Haus mit Fahrstuhl. Das Zimmer war, wie beschrieben. Gemütlich und ordentlich, mit kleinem Kühlschrank und TV (keine deutschen Programme), sowie Dusche und WC im Raum. Ein neuer Anstrich wäre wünschenswert. Grosser Vorraum nach Art eines Wohnzimmers, sowie Küche zur gemeinsamen Nutzung. Frühstück in einem netten Cafe um die Ecke mit hervorragendem Service und leckerer Auswahl.

Stayed 2 nights in Nov 2017

8/10

El lugar es limpio y agradable. El personal muy amable y servicial. Puedes llegar a los principales lugares turísticos caminando. La habitación es un poco reducida, pero si el objetivo es andar por la ciudad ese no es problema. Tiene el inconveniente de que es necesario comunicarte con un encargado para que te reciba, pues no tiene recepción. Los ruidos y las charlas de las otras habitaciones se escuchan, aunque tienen la regla de que después de las 10 de la noche hay que evitar hacer ruido. Incluye desayuno en un lugar cerca y con buen servicio. Sin duda su mayor ventaja es la ubicación. Si vuelvo a Madrid me hospedaría nuevamente.

Stayed 2 nights in Nov 2017

6/10

Un quinto con el ascensor estropeado y no arreglarlo...

4/10

Muy poca seguridad, puertas que no cierran, colchón incómodo, mal mantenido, no funcionaba ni la cafetera, ni el microondas, ni la nevera, ni el aire. Mal aislado del ruido por estar en Gran vía, 5º piso con ascensor estropeado y un largo etc. que me lleva a no recomendar este sitio.

Stayed 1 night in Oct 2017

2/10

Muito péssimo, primeiro lugar não é hotel. O “estabelecimento” ocupa metade de um andar de um prédio, muito mal dividido. Não tem placa nem sinalização. Não tem recepcão e nenhum responsavel lá. Estrutura péssima, não tinha toalhas, um entra e sai de gente esquisita. Por fim,o café da manhã é num bar distante 3 quadras. Pior experiencia que já tive em hospedagem. Visando segurança da minha família optamos por não ficar lá. Fomos embora e o hoteis.com nos deixou com o prejuízo... não recomendo esse “hotel” e também não recomendo o Hoteis.com por não terem critério ao credenciar estabelecimentos!

4/10

We found the address and asked for the "Gran Via Suites) at the store which shares their addressl. They never heard of it and identified for us the "Palmer House" (wrongly) a few blocks away. We found "Gran Via Suites" a few blocks away, but they denied that we had a reservation. We finally found the place. The gate at the address was open--there was no sign identifying it, but the person inside said we were at the right address. We wasted.2 1/2 hours. The place has no regular check-in, no concierge, and no phone. The bed and the room were all right, and the "hotel" is trying to be ecological and to have up-to-date facilities. I note that they have co-opted the name of an apartment complex who would deny any affiliation. We chose it for its location--the people we were traveling with were at a sold-out hotel a few blocks up the Gran Via. Others came to check in while we were there--I don't know their experience of trying to find it at an open time. We were glad to move on.

Stayed 2 nights in Sep 2017

10/10

Excelente ubicación !!.un lindas las habitaciones y el desayuno

6/10

The great thing was it was near the inner city. Everything is walkable distance. The bad part was the apartment wasn't as expected. Everything looked worn out. Shower head had water coming out from a few holes, the door locks for every room was complicated to open. Another guest experience the same issue opening the doors. My friends and I would take turns trying to open the door the get in the apartment. Also, it was mentioned there would be continental breakfast. We woke up and there was nothing. The apartment host wasn't there or anything. Luckily since everything is near by, we went to a buffet that charged 5 euros. At the end of the day we had a room to sleep in. Everything just needs to be maintained more since it's very worn out.

Stayed 2 nights in Aug 2017

4/10

Would not stay there again. Room is inside an apartment. Toilet made loud noise every time you flushed & you could not flush any toilet paper or it would clog. You had to throw out in garbage. Was there two nights & garbage was not changed. You needed three different keys to get into room, one for front door of building, one for apartment door, & one for room. Lock on the apartment door wouldn't open properly & one night was 20 minutes trying to open. Called 6 times before anyone answered my call. Only saw the staff when we checked in, no one around the rest of the time. Room is small & no blankets, just sheets to cover up.

Stayed 2 nights in Aug 2017

4/10

Quedaron con nosotros a una hora y no vinieron ni nos cogieron el teléfono, tuvimos que subir y otro inquilino nos abrió la puerta, la habitación no se parecía a las fotos ni de lejos, la palabra suites esta utilizada en este caso muy alegremente...

Stayed 3 nights in Aug 2017

6/10

Abbiamo provato a contattare la struttura ma non abbiamo mai ricevuto risposta. Una volta nella struttura ci hanno fornito in solo cambio fi asciugamani e nessuno è mai venuto a pulire la stanza. La cosa positiva è la posizione perché dal hotel si può arrivare a piedi ovunque

Stayed 3 nights in Aug 2017

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Gran Via Suites The Palmer House

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Photo gallery for Gran Via Suites The Palmer House

Reviews

Popular amenities

Room options

View all photos for Family Studio Suite, Refrigerator & Microwave, Tower (222)

Family Studio Suite, Refrigerator & Microwave, Tower (222)

Highlights

View all photos for Deluxe Twin Room

Deluxe Twin Room

Highlights

View all photos for Family Studio Suite, Refrigerator & Microwave, Tower

Family Studio Suite, Refrigerator & Microwave, Tower

Highlights

View all photos for Comfort Double Room, Kitchenette, City View (GV 11 - 5 PAX BALCON GRAN VIA, BALCON)

Comfort Double Room, Kitchenette, City View (GV 11 - 5 PAX BALCON GRAN VIA, BALCON)

Highlights

View all photos for Family Studio Suite (GV 17 4 PAX RELAX)

Family Studio Suite (GV 17 4 PAX RELAX)

Highlights

View all photos for Family Studio Suite, Refrigerator & Microwave

Family Studio Suite, Refrigerator & Microwave

Highlights

View all photos for Family Quadruple Room, 2 Double Beds, Bathtub (GV 10 3 PAX)

Family Quadruple Room, 2 Double Beds, Bathtub (GV 10 3 PAX)

Highlights

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About the neighborhood

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About this property

Gran Via Suites The Palmer House

Languages

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Property amenities

Internet

Parking and transportation

Food and drink

Family friendly

Conveniences

Guest services

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Have a question?

Gran Via Suites The Palmer House Reviews

Reviews

5.4/10

5.4/10

8.0/10

4.8/10

Reviews

2/10

Stella Maris

2/10