Ratings based on 198 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
Quiet and clean . Location far from restaurants
Comment from Hotel Management
25 Jun 2024 by Carmen Núñez - Quality Manager, Hotel Management
Dear Juan Carlos,Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, thats why we appreciate your comments.It will be so nice to receive you again in future occasions in San Sebastian de los Reyes.Kind regards,Carmen NúñezQuality Manager
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by Carmen Núñez - Quality Manager, Hotel Management
Estimado Richard,¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su valoración. Esperamos recibirle de nuevo muy pronto. Le saluda atentamente,Carmen NúñezQuality Manager
by A verified traveler
Posted 11 Jun 2023 on Orbitz
The parking lot is too small for a big cars.
Comment from Hotel Management
15 Jun 2023 by Carmen - Quality Manager, Hotel Management
Dear Beatriz,Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, thats why we appreciate your comments.It will be a pleasure for all of us to see you again in future occasions in Madrid.Sincerelly,Carmen NúñezQuality Manager
by A verified traveler
Posted 25 Jan 2023
Very comfortable room and bed, excellent breakfast and lovely, helpful staff.
Comment from Hotel Management
2 Feb 2023 by Carmen - Quality Manager, Hotel Management
Dear Janice,Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, thats why we appreciate your comments.It will be a pleasure for all of us to see you again in future occasions in San Sebastian de los Reyes.Sincerelly,Carmen NúñezQuality Manager
by A verified traveler
Posted 2 Dec 2022 on Ebookers
Very helpful staff at the hotel. They were very kind and made sure our stay was enjoyable.
Also The hotels close to the station and not very far from the center.
Comment from Hotel Management
15 Dec 2022 by Carmen - Quality Manager, Hotel Management
Dear customer,Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, thats why we appreciate your comments.It will be a pleasure for us to see you again in future occasions in Madrid.Sincerelly,Carmen NúñezQuality Manager
by A verified traveler
Posted 2 Nov 2022
by A verified traveler
Posted 21 Oct 2022 on Hotels
Comment from Hotel Management
31 Oct 2022 by Carmen - Quality Manager, Hotel Management
Estimado cliente,¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su valoración.Será un placer recibirles de nuevo en próximas ocasiones en la ciudad.Atentamente,Carmen NúñezQuality Manager
by A verified traveler
Posted 30 Jul 2022
Excelente!
by A verified traveler
Posted 31 May 2022 on Hotels
Comment from Hotel Management
9 Jun 2022 by Carmen - Quality Manager, Hotel Management
Estimado Daniel,
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos su valoración.
Le saluda atentamente,
Carmen Núñez
Quality Manager
by A verified traveler
Posted 23 Mar 2022
Bathroom door had to scrap to shut and there was no ventilation in bathroom. Had to keep door open or it would quickly steam up. Older staff at bar area extremely rude. Staff at front desk polite.
Comment from Hotel Management
24 Mar 2022 by Carmen - Quality Manager, Hotel Management
Dear Belynda,
Thank you for choosing our hotel to stay in the town! We take great care to make our guests' stay as pleasant as possible, that´s why we appreciate your comments.
Yours sincerelly,
Carmen Núñez
Quality Manager
