Ratings based on 1 Verified Reviews
1.0 Room cleanliness
1.0 Service & staff
1.0 Room comfort
1.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami, FL
Posted 31 Dec 2017
no comments. Terrible host. Asking for cash-payment.
Comment from Hotel Management
25 Jul 2018 by Antonio, Hotel Management
Hello Maionica. As you know we informed you in advance your arrival that was mandatory to show the credit card used for paying the booking. At the arrival date you told us that "you missed your credit card at friends house". We let you 3 chances : get back your credit card from your friends home, pay with a new credit card (reimbursing the missing one) or paying in cash. You did not accept any of them and decide to not show at check in. This procedure is standard and mandatory in order to avoid fraud credit card use and is in benefit of all the community (customers and hotels). We are really concern about customer satisfaction and security. I hope you undertand and we really wish you the best.Kind regards. Antonio
