Ratings based on 80 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Maser
Posted 27 Sep 2024
For a 5 star hotel charging a lot of money, I would expect a different kind of service. Example, buffet Breakfast is 34 euros and the selection of food and beverages is the one you would find in a 3 star. The room is good but despite being in the 5th floor, gran via is very noisy at every hour of the day.
by A verified traveler
Posted 15 Jul 2024
Property is beautiful and in a great location.
Comment from Hotel Management
15 Jul 2024 by FD, Hotel Management
Thank you for your review. We are very glad you enjoyed our hotel
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Reception, Hotel Management
Thank you for your review. We are glad you enjoyed your stay and are looking forward to having you as a guest again.
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
14 Jul 2024 by Reception, Hotel Management
Thank you for your review. We are glad you enjoyed your stay and are looking forward to having you as a guest again.
by A verified traveler
Posted 20 May 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Reception, Hotel Management
Thank you for your review. We are glad you enjoyed your stay and are looking forward to having you as a guest again.
by A verified traveler
Posted 19 May 2024
Front desk excellent customer services but housekeeping is very poor .they do not sweep floor and do not refill coffee supply everyday
Comment from Hotel Management
20 May 2024 by Hotel Team, Hotel Management
Dear Mr. Jariwala,Thank you for your message. We always love to hear our guests feedback. We will share your comments with our Housekeeping team so we can improve our service.
by A verified traveler
Posted 30 Apr 2024 on Hotels
by A verified traveler
Posted 6 Mar 2024
Amazing location, very helpful staff. Walk anywhere, clean and safe area and shopping and restaurants everywhere. Nice room and staff is very attentive.
by A verified traveler
Posted 24 Feb 2024
Rooms were big and modern, the location was amazing.
by A verified traveler
Posted 18 Feb 2024
Staff very friendly
