Ratings based on 964 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Really great hotel! Clean, quiet, walkable to all attractions, wonderful restaurants around, and great mattress. The staff was helpful, friendly, and quick. We got back one afternoon and our light was blinking. We called and they immediately sent someone to fix it! Definitely would stay again!
Comment from Hotel Management
27 Nov 2024 by Reception, Hotel Management
Dear Kathia, thank you for letting us know such a splendid review, we are delighted to see you had a marvellous stay. Greetings from all Catalonia Atocha staff
by A verified traveler
Posted 21 Nov 2024
It was delightful to stay in this property! Staff was great. Food was great!! Amazing experience!
Comment from Hotel Management
27 Nov 2024 by Reception, Hotel Management
Dear Kathia, thank you for letting us know such a splendid review, we are delighted to see you had a marvellous stay. Greetings from all Catalonia Atocha staff
by A verified traveler
Posted 16 Nov 2024
A great hotel that is conveniently located. It’s reasonably close to Atocha train station (15 - 20 minute walk) and there’s also a subway stop practically on the doorstep. Very comfortable and clean. The shower was amazing, the towels were plush, the bathroom lighting was great.
Comment from Hotel Management
18 Nov 2024 by Reception, Hotel Management
Dear Cristina, thank you very much for sharing your outstaing revire with us, we are delighted to see you had a marvellous estay with us and that location suited you perfectly. Greetings from all Catalonia Atoch staff
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Reception, Hotel Management
Querido huésped,Nos encanta saber por su nota que su estancia con nosotros fue agradable y estuvo a la altura de sus expectativas.Reciba un cordial saludo de todo el equipo de Catalonia Atocha.
by A verified traveler from Swarthmore
Posted 13 Nov 2024
Excellent hotel neat the Atocha station. Wonderful staff and a good start to explore Madrid.
Comment from Hotel Management
14 Nov 2024 by Reception, Hotel Management
Dear guest,Thank you very much for your good review of our hotel. We are delighted to know that your experience at the hotel exceeded your expectations.Please accept our warmest regards from the entire Catalonia Atocha team.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Reception, Hotel Management
Dear guest,From your review we can tell that your stay with us was pleasant and exceeded your expectations. We will be delighted to welcome you back to Madrid.Please accept our warmest regards from the entire Catalonia Atocha team.
by A verified traveler
Posted 13 Nov 2024
Hotel was wondering, very clean, outstanding bathroom, decent size with a beautiful modern contemporary tile pattern. We had room in a corner on the 2nd floor with two windows with small balconies looking over a side cobble street. Really felt that old world Madrid vibe. Because there was a spa, the Hotel has an amazing natural sent very slight nothing overwhelming, we don’t wear perfume or cologne, because of sinus issues and it was very enjoyable. The staff were very helpful, nice and spoke English. The area had many cafes, bakeries and theaters, very close to everything. We will stay here again and again :)
Comment from Hotel Management
14 Nov 2024 by Reception, Hotel Management
Dear guest,Thank you for taking the time to rate us so positively in this review. Words like yours encourage us and encourage us to continue trying to improve our guests' experience to the maximum. We will be delighted to welcome you back to Madrid.Please accept our warmest regards from the entire Catalonia Atocha team.
by A verified traveler from Memphis
Posted 12 Nov 2024
This was our first trip to Madrid. The Catalonia Atocha turned out to be (for us) in a PERFECT location! We were a short walk from all 3 major museums. There were plenty of great little restaurants, tapas bars and a market just minutes from hotel. The Metro was less than a block away. The room was quiet and well-appointed and the staff could not have been nicer. I rarely give reviews, but I felt that I just had to give the Catalonia Atocha a deserving 5-star review.
Comment from Hotel Management
13 Nov 2024 by Reception, Hotel Management
Dear guest,Words like yours encourage us every day to do what we do with the care and respect that guests like you deserve... We are delighted with your comment, we will be delighted to welcome you back to the hotel and Madrid.Please accept a warm hug from the entire Catalonia Atocha team.
by A verified traveler
Posted 6 Nov 2024
We enjoyed our stay however, a billing error was made on the hotel’s part which resulted in us double paying for 2 rooms even though the second room reservation had its own method of payment provided. When corrected by the hotel, our credit was short by $43.38Cdn due to exchange, despite being reversed on the same day. Documentation can be provided. This error should not be paid by us.
Comment from Hotel Management
8 Nov 2024 by Reception, Hotel Management
Dear guest,Thank you for your positive rating of our hotel. We hope to see you again soon in Madrid.Please accept our warmest regards from the entire Catalonia Atocha team.
by A verified traveler
Posted 5 Nov 2024
The receptionist Carolina was exceptionally excellent.
Comment from Hotel Management
6 Nov 2024 by Reception, Hotel Management
Dear guest,Thank you for your good rating of our hotel, and for your wonderful words directed at our hotel staff. We hope to see you again soon.Please accept warm greetings from the entire Catalonia Atocha team.
